Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Removed Belongings Without Evicting | Case#**-*358
TULSA,
OK -
74106 5425
I was witholding rent in october because the landlord had not done any repairs he had kept promising to do ie. Front door seals rear door unusuable, missing carpet and heater that was never installed. He would set the day to come and do the repairs and never show up. He would tell me i didnt remind him. I would call but he wouldnt answer when he did it was always my fault because i didnt remind him to show up even though he set the day when he was to show. I was visiting friends when he drilled the lock and removed all my belongings and moved somebody else in that same day.
slumlord, swer, lights floor falling in, mold in bathroom wall | Case#**-*009
kosciusko,
Mississippi -
39090
the swer back up when we move in 5 mouths ago its a 500 gl.tank with led off sents march 24,2014 and they ran a strait pipe and left it the braker boxs has not been up dated in over 25 years it shows cant run have of the lights floors in living room kitchen and kids bed room falling in sents we moved in you walk on it you'll fall in the bathroom when we moved in the other tenants did not take care of place there mold you can see it growing out the wall you cant take showers
septic leak in front yard | Case#**-*557
Virgie,
Kentucky -
41572
The septic leak is in our front yard and has been on going for 2 years, we have 2 kids, one(9 yrs old) in which has tested positive for TB since we have lived there and the other that is only 2 yrs old fell in it and was sick for 3 days(vomiting, diarrhea, fever). We have called the local Health Dept. numerous times and the last time we called they informed us they were in court and that was as far as they could go with the problem. The rent has not been paid for this month which was due on Sept. 15th and she gave us an eviction notice on Oct. 7th. She has to comply with habitable living conditions and i refuse to pay anything until something is done with the property. My father-in-law owns the mobile home we are living in but the property is being rented from her. Rosalie Reed Cole. I hope that you can help with this matter because the problem is only getting worse and she refuses to fix it and it is contamination to not only us but the entire trailer park where we live, about 10 trailers or more.
Landlord Break In Our Office And Lease This Property To Other Company | Case#**-*169
PALM DESERT,
CA -
92260 3909
our lease will end on 31,March ,2022,because COVID-19,we have no busniess and change to work at home,we paid lease to Jul,2020,and we talk with landlord to terminage lease to pay 10K,but land lord refuse,then we are keeping negotiatiing with their attoney,but we got to know last week that land lord has break in our office and rent this office to another renter.and this renter use all our ofifice furniture and personal items,including trash can.It is not legal,they did not notice us by email or mail.
Now we want to terminate lease without penalty,and ask land lord to return deposit and our funiture and personal items.We have no money to hire an attorney to sue lanlord and help us ,please help us!
Landlord Harassment/Down Stairs Tenant Harassment | Case#**-*031
UNIVERSITY HT,
OH -
44118 3833
This complaint is regarding a noise complaint at 2586 Warrensville Center rd (down stairs unit). The tenant’s dogs in the downstairs unit bark all day and when we were attempting to come back inside. The pit bull was barking at me and attempted to bite me. I am afraid of the pitbull and the tenants downstairs. The landlord is also extremely hostile and aggressive to my girlfriend over the phone on several occasions. He requested that he deals with her directly. He is extremely abusive towards her. He has threatened that if we don’t move out immediately and pay the remaining amount for the remaining lease term then we will be evicted. We are concerned and fear for our safety. The land lord has been consistently harassing my girlfriend and is provoking escalation instead of finding a resolution.
Violation of Tenant rights and Harrassment | Case#**-*319
Owatonna,
Minnesota -
55060
Our landlord contacted our family members (not living with us) and discussed private financial information, without our permission. We in fact requested that our family members not be contacted for any reason because of his harrassing, inappropriate demeanor. We have been verbally abused and harrassed by Roger on multiple occasions because our rent has been late. His behavior has caused me and my children to be afraid of what he will do. We are afraid of living in our own home and he is requesting a walk-through, but we are not comfortable being around him at this time. We are moving out of the house the end of March and would like him to stay away from us until then. We also would like to ensure he NEVER contacts our family, friends, employers, or associates for ANY reason whatsoever. It is defamation of character and will not be tolerated. He is unreasonable and we will no longer speak with him over the telephone or in person because of the way he speaks to us. It is inappropriate, agressive, and abusive. We feel that regardless of the issue, it is not okay to contact our relatives and discuss personal information without our permission, and it is under no circumstances acceptable to verbally abuse tenants.
Repair Issue And Bug Infestation. | Case#**-*664 Since I have moved in to the above address on 4/1/14 I have continually complained and requested that the 4 windows on the front of the mobile home be replaced due to them being broken, will not open, and have been nailed shut by Landlord. Second, there are no screens on any of the windows that do work therefore I cannot open them due to bugs coming in. I have also reported the dwelling is infested with roaches and spiders. They have purchased stuff from Walmart which is doing nothing but feeding them. This residence needs a professional treatment done. The way this home is set up, if there was a fire in my kitchen or living room, me or my son would not be able to get out due to the window in our bedrooms being nailed shut and they have replaced the glass with Plexiglas, which is very unsafe.
Fair Housing /Discrimination | Case#**-*302 I received a 45-day-notice to vacate with no explanation on why this notice was given. I have always paid my rent on time for the past 10 months. I have never received a written or verbal of complaint or violation. The assistant manager Mele Deluna checked my file and there was no written complaints or violations. The 45-day-notice to vacate was not dated. I have expressed my concerns about why this letter was given to me to the current manager Colin Dunlop. His response was , " you ended our relationship." I am not understanding what this meant and he continue with condescending remarks toward me. I asked him about any notices of violations and he said he had something in his computer ... I asked to see them and he replied , " No if you continue to ask you will be out of here in a week" At this point I went to Lowson and Associates and expressed my concerns to the property manager Mac Lowson. I feel as I am being discriminated due to my disease which falls under ADA. Colin Dunlop also has this disease and is not in recovery( as he feels he has recovered and there is no medical cure for this disease) as I am actively involved in my recovery. I faxed and emailed information from my therapist , the ADA, the Fair Housing Act, a copy of the NOT DATED 45 day notice to vacate letter, my request to rescind the 45 day notice, etc.... I have made numerous attempts to resolve this without filing a letter of complaint. I need someone to look into this matter. I can attach all of the documents upon request.
Cheating | Case#**-*352
Los Angeles,
California -
90048
We moved into the appartemnt on 1st July. However, 1 of the 3 roommates's toilet was not flushing and water was overflowing. So we complained on the first day.
Next day he was not at home for 2 consecutive days. Other roommate was out of country still. While I was out of town. However, 3 of my friends brought some luggage into my appartment
and had to stay overnight while was out of town. Next morning one of them tried to use the same toilet which had problems and it started overflowing. They could not stop the water
gushing out. SO he called me. I had the number of manager who was living in the same appartement. I called him. It was 8 Am in morning still he did not answer. I left a voice mail
explaining the situation. I then asked my friend to go and personally knock his door. He went but that guy kept listening to my voicemail for 10 minutes and finally opened the door.
By the time he went up with my friend, other friend had already controlled the water overflowing . However there was still some damage to the kitchen below the bathroom because of water.
The manager initally did not say anything. THe next day I came back home and saw plumbers trying to clear the toilet. One of them specifially told me that earlier they had tried to use a smaller snare but now they have used a deeper one and problem is resolved. However manager 3 days later informed me that the plumber that given them a bill telling that problem was
too much paper in the toilet system which clogged everything. I told him that we had not used it since first day's complaint and next time my friend tried to use it the above things occured.
ALso I asked him how can 2 persons in 2 days use so much paper to block the entire toilet system. He kept on insisting that plumbers had taken care of problem on the first time itself and
second time was becuase of our fault. Also the plumbers were supposed to take care of my bathrooom which was not draining properly. Apparently they had tried to repair it during the time of cleaning the toilet. However the next day again I could not take a bath as it was still not draining. He had to call them again to get it fixed. When I told him that even for bathroom the
plumbers had told that they had solved the problem they had to come, it is possible that they did not clean the toilet well first time in a similar way. But he was totally adamant. I tried to speak with the broker mr. Max, Raber too and explain the situation. However I feel cheated becaus
Loud Music | Case#**-*529
Westmont,
Illinois -
60559
I can't give you the landlords name or number for owns those 6 apartments because the apartment #3 is next to my wall and it is a seperate front and back door for those 6 apartments than our 6 apartments and a seperate landlord. I've tryed to call the police like, the lady said at the association where all the aprtments are owed at, but it doesn't work because he just turns it back up again during the day he blasts the music, everyday and every night he also blasts the music, day and night he talks he loud and I can't sleep, I have work and and college to attend to. And I'm always tired. The apartment address is 6719 Cedar Lane Apt. #3 Westmont, IL 60559. Maybe if you called the association, you could get the landlords name out of the lady. That phone number is (888) 835-9532. Thank You, Steven R. Mangano
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
