Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Deposit Problems | Case#**-*187
Albuquerque,
New Mexico -
87112
Jaimie Krzynski moved in to 10509 Apache Ave NE with a lease start date of April 1, 2012 and termination date of July 31, 2012. $600 was paid as a deposit. Monica Herrera moved in the middle of June and paid a deposit of $200. After the tenants moved out of the home, they received a certified letter from the landlords making false statements that the house was not clean, that the wrong paint color was used although it was what the landlords presented and agreed the tenants could use, and that trash was left. Neither tenant's deposits were returned. This complaint is for the return of the deposits in full to both tenants. Photographs, text messages, documents, and witnesses are available.
Breech of Agreement, Threatened our lives | Case#**-*209
DISCOVERY BAY,
CA -
94505 9201
2 homes rented prior to the current home went into forclouser and lost a lot. I have a 89 year old Mother and a Quadrapelgic friend who live with me. Before we moved in we dilbertly asked if this house was going into forclouser, Owners assured us no. They made us move 2 weeks early because we were told people were on a waiting list, which was a lie the home was vacant for 18 months. We moved to this home only because it was on the water, and therapy could be done. The entire deck was totally rotted and it was on the lease it would be replaced 1 week after we moved in on 12-4-10, that never happened and it only got worse and my Mom fell. We pay way to much especially because we could use the outside. On the lease it states landlord responsible for a Gardner, and 2 months ago the Gardner quit coming and showed up at our door stating the landlord owed him 700.00 and they were not paying him because we did not like his service, total lie. We have gone to the owners several times about the repairs. In the beginning of August 2011 we got a notice attached to our door stating the home was going up for Auction in 2 weeks, I contacted the landlord, and they said they did not know anything about it, come to find out they have not paid a mortage payment for 2 years. As the only breed winner in my home the stress increased and I lost a great paying job because of it. The landlord can hold over the sale each month for a year and that is what he is doing. He has done nothing but haress and at the End of October told us he was not renewing our lease because it much of a hassle. Our lease ends 12-4-11 again we have to move for the forth time and we have lost at least 10,000 from all of this. Then the landlords daughter brings a notice over to pay for Nov rent or vacate in which he has our last month rent and deposit. I called him and he lied and said the lease wasnt up until 12/31 not 12/4 unbelivable. We owe him nothing.
He called my home and said he was coming over to inspect it but I told him no, he would have to wait. He then told me he was going to burn the home down. I contacted the police right away and made a report and pressed charges. We don't all that money again to find another place and this Man should be responsible for all that he has done to my family.
Bed Bug Problem In Multiple Units | Case#**-*868
Bristol,
Pennsylvania -
19007
I believe that I can no longer live in my apartment because of bed bugs. In mid April my neighbor complained to me that he had bed bugs and that the apartment complex was not doing anything about it. About a week later I noticed that something had bitten me on the back. This continued for several weeks until I did some research and identified the signs of bed bugs. I immediately discarded my bed and two recliners. This was Sunday May 17, 2015. On Monday May 18, 2015 I called my apartment manager and they schedule an exterminator to come out on Thursday but would not release me from my lease. On Thursday I called the apartment Manager Stephanie and she in formed me that I could not be release from my lease and that she would not reimburse me for my losses. She explained to me that since Emess Management took over Levittown Trace Apartments they have been dealing with bed bugs and for every complaint that they receive they take the proper precautions. I explained to them that if this was true I would probably not be in my current predicament. She explained to me that the possible source of my bed bug problem is one of the units that are touching mine. Stephanie was very adamant that Emess Management was not at fault. I believe that they are.
Bloody Unsafe Mattress | Case#**-*671
LAKE ORION,
MI -
48360 1821
I rented his airbnb, My daughter and I arrived at his airbnb rental intending to stay for 12 nights. November 9-21st
On the 9th we quickly stopped by the house to have a quick peek before going to dinner. After dinner we went to the rental and were choosing who would sleep where, When I pulled back the bedding I could see a dark stain through the light colored sheet. I pulled back the sheet and saw blood. We immediately
left the home..Danny McKee has refused to return my rental money. He says I should have given him time to clean it up and sent over his maid that he says I need to pay for. He should have cleaned it up before I arrived. We flew in from Michigan, my daugther had surgery on the 8th and we were renting this house for her to recover before flying home to Michigan. We had no where to stay and had to find other accomadations,
Breach Of Agreement | Case#**-*555
Snellville,
Georgia -
30096
Since officially moving into my apartment I have made multiple attempts to get bug infestation resolved. There has been a combination of roaches, spiders, and beg bugs in the apartment. This is making the apartment uninhabitable and the landlord needs to resolve this immediately.
Repair Issues, Breach Of Agreement | Case#**-*604
CHICAGO,
IL -
60651 2658
upon moving into the property landlord made promises to complete the unfinished work on the property which includes the door framework on the front door hallway entrance, cleaning of the front and back stairs and entryway, carpet on the bedroom floor. it has also been filed by Peoples Gas utility company that the dwelling unit occupied by myself requires a seperate HVAC unit and power box in which there is only one HVAC providing heat for the basement unit and the first floor unit which is causing the gas bill be to be a higher cost than normally.
once the issue was confirmed by the utility company and the landlord agreed to make the payments on the bills going forward the landlord asked the tenants \\\"when would they be able to move out of the unit\\\" the landlord also proceeded to send the tenants a 30 day notice to vacate the premises without cause.
the tenants have made several attempts to communicate with the landlord for resolution about the repairs including email and text requests despite these efforts the repairs have not been made in additional the landlord has not sent any written notifications that the property is under foreclosure not has the landlord provided the tenants his reinstatement of loan to ensure the tenants that they are in the process of trying to recover the foreclosure.
Inadequate Parking For Tenants | Case#**-*248
INDIANAPOLIS,
IN -
46220 3375
The building which houses my apartment is one of ten buildings that also house apartments that are situated around a center island at the end of a cul-de-sac on Oak Lef Dr. The ten apartment buildings each contain six apartments, either one, two or three-bedroom apartments. The parking area which is at the end of this cul-de-sac has 54 parking spaces that are perpendicular to the curb. An estimation of the number of adults who are licensed drivers with a vehicle that lives in these sixty apartments. . could easily approach 100 at full occupancy of the apartment buildings. Needless to say, there is a shortage of parking. Also at the end of this cul-de-sac in the center of the parking area is an island that this 70 long and 12 wide. It has crabgrass and two shrubs and a telephone-type pole with light fixtures. The light fixture is very useful but the 840 square foot island is not. necessary. All around this center island it has been designated a fire lane and parking adjacent to it is not allowed. All this property, including the street area, is private property. In the combined city-county code of greater Indianapolis, fiie lanes are designated by the fire marshall around public buildings when the fire marshall deems a fire land is necessary to prevent parking around fire hydrants or to accomodate emergency vehicles when they are necessary. Vehicles illegally parked in such a fire lanes can be citied by a law enforcement officer or an appropriate official of the fire department with jurisdiction, and have the cited vehicle towed away at the owner\'s expense. This procedure is not what transpires around this fire lane at the end of the cul-de-sac of Oak Leaf Dr. Broad Ripple Trails has contracted with a private towing company to perodically inspect the fire lane and tow any vehicles that are parked around the center island, charging the owner any amount they want. From east to west, from the curb to the edge of this center island is 42 feet. The island itself is 12 feet wide. Then another 42 feet of pavement to the curb. Allowing 15 feet of length for each of the 10 foot wide perpendicular parking spaces, and e feet of width for any vehicle that was parked adjacent to this center island, still leaves 19 feet of roadway. This is plenty of room to travel on or if necessary space for a fire truck to stop and extinguish a fire in one of the apartment buildings. Fire trucks do not need there own PARKING PLACE. They do not come to PARK!
Deposit Problems | Case#**-*107
LAKEWOOD,
WA -
98499 6428
, I moved out of my apartment at 5606 82nd SW, F105, Lakewood Washington on March 24, 2017.
Although I left the place clean, I still have not received my $500 deposit. As I am sure you know, the Washington Residential Landlord-Tenant Act requires you to either refund my entire deposit or give me an itemized statement of why it’s being held within 21 days after I move. The Act also states that if a landlord doesn’t send the statement within 21 days the tenant is entitled to a complete refund. Also, if you intentionally failed to return my deposit or send me the statement, I can ask the court for double the amount of my deposit.
Please mail my $500 deposit to me at my new address: PO BOX 110653, Tacoma, WA 98411.
If I do not receive your check within one week, I may file a lawsuit to recover my deposit. If this becomes necessary and I win, you may have to pay the costs of this lawsuit and attorney\'s fees.
Sincerely,
Randolph Brock Page
roaches, building code violations, lease violation | Case#**-*159
SAN FRANCISCO,
CA -
94102 2008
The roach infestation the elevator breaks down and only breaks down and only patch jobs which leaves us disable stranded in our rooms also according to the building code the elevator is also suppose to be able to fit 2 wheelchairs in it the oven in community room doesn't work the outlet in my room are some how connected to switch by my door and have been turned of when they do bedbug inspection no treatment just bedbug inspection and you can see the roaches and rats in this place also DISH has committed a lease violation by not giving me written or even for that matter verbal of rent increase in which DISH already take 60 percent. Georgetta and Lauren been made aware of and refuse to do anything about and evict me and was told when by both them when I contacted 311.org and building inspectors if they are fined they will make sure I never get housing again it was funny after building inspector found this place in violation ACC was out here on an unfounded case of dog abuse and neglect my dog is spoiled rotten and hasn't been abused or neglected and I can prove this. I have been informed by Lauren Hill that my dog dishes (he gets his dishes washed regularly and new dishes once a month) is the reason for the roach infestation of the building
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
