Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Leaking Roof/ceiling | Case#**-*374
CLEARWATER,
FL -
33755 1330
It is now going on 3-4 weeks and my roof still hasn\'t been fixed. The room smells like mold and vacuuming the floor with carpet freshener is not acceptable. My daughter who sleeps or shall I say was sleeping in that room has lupus and that condition is very hazardous to her health. Someone came by two weeks ago saying that they would be back to get on the roof and start but that hasn\'t happened. I have taken pictures but I\'m quite sure maintenance and front office know the condition of the ceiling. I just want it to be fixed so that my daughter can lay comfortable in her bed instead of the couch.
Permit Violations, insurance abuse | Case#**-*329
LOS ANGELES,
CA -
90068 3467
There was a fire place, a BBQ and a fountain installed without a permit. More importantly there was a fire at this complex in early November and the management collected the insurance money and did not replace the destroyed items or clean out the soot from the fire, they merely painted over it and rented it out again. Not only are these violations but the tenants are now breathing in the soot from the fire every day. The plumbing has mold growing in the pipes and any time there's a problem with it, they temporarily fix it, never cleaning it or really replacing the pipes. I think this should be shut down but if anything, I just want to break my contract so I don't have to live here anymore.
Repairs, disrcimination, lease violation | Case#**-*897
Tooele ,
Utah -
84074
I am renting a 3 bdrm and 2 bth from the landlord and she has not attempted to fix the third bedroom where I am unable to enter other then for storage being the room smells of animal fecies and she has informed me there is nothing she can do and she can buy me some Scentsy's to place in the room, Half of the outlets do not work. She is changing the lease with out any written agreement on my part of acklowdeging it and she is notenforcing the changes with other tenants just for my father and I, being we both are hispanic and we ar both disabled. I have in formed her of the repairs that needed to be fixed and still no result in the home.
House is falling apart and is not suitable for anybody to live in. | Case#**-*528
Phila,
Pennsylvania -
19140
In 2007 once the landlord Robert aka Uyless took over beinging my landlord I typed up a sheet with repairs and other stuff that need to be done through out the house. It was atleast 25 things on the list and he only did 1 thing which was put a back door on the house. I kept asking when was he going to be doing the work on the list he just kept always saying soon. I had to bomb my house every other month. Then the winter time comes and I got 3 young children and no heat. He kept sayin he be out there to fix it. I called PGW and a guy came out and said I need all the wires to be redone because gas will leak and we could die. The landlord still didnt want to hear that so he sent his dad out and comes fix the heat the illegal way. The ceiling in the dinining/kitchen had a whole in it. When you run the bath water it leaks down to the kitchen/dinining room. He had his dad come out and fix the sink which didnt needed to be fix and I told him the water comes from the bath tub when you run the water. That never got fixed. The roof needed to be repaired all over again. Thats still not done. Its mold hanging from the roof. I had a waterfall in the livining room. Once again he sends his dad out who comes and turns the radiator off and said he will be back to vacuum the water up so it wont get molded. The dad never came back. The step out front is broke and many of people almost broke their neck thats still not fixed. That house just needs to be fixed up all over again and the landlords needs to stop being so cheap and fix their tenants property that they are renting out. Taking our money and just pocketing it and not doing nothing to the house like they suppose to.
Repair , Harassment , Fraud | Case#**-*084
RIALTO,
CA -
92376 5603
Ever since cocos when hubby lost job (works for school) we applied for rental assistance- we have been renting for 15 years in house never a problem, never had rent raised etc
I have received threatening texts to move out , they play games and lie about what’s stated on lease , now they want only my hubby to be on lease and not myself at all - they also just raised the rent 300 and gave us only 30 day notice . They are trying to screw us around and they don’t want me to talk or text them at all - I know it’s because I have stood up to them lately with the Right or legal way to do things . Me and my husband are on the lease when we moved in but I receive texts to not bother them to never text them . This makes me so angry cuz they text me with lies and after lies .
INFECTED APRTMENT | Case#**-*520
HOUSTON ,
Texas -
77013
MY APARTMENT HAS BEEN INFECTED WITH RATS AND ROACHES I\\\\\\\'VE CALLED THE OFFICE FOR THIS MATTER SEVERAL TIMES NO RESULTS NOW IT HAS GOTTEN WORSE I HAVE SEVERAL HOLE IN MY WALLS DUE TO RATS I CAN\\\\\\\'T EVEN WALK IN TO MY KITCHEN WITH OUT SEEING A CROWED OF ROACHES THEY ARE FINDING WAYS TO GET INTO MY FOOD AND IM SICK OF IT I\\\\\\\'VE BEEN HERE FOR 9MONTHS THEY WANT FIX MY A/C AND THEY STILL HAVE NOT INSTALLED MY SMOKE DETECTOR NOW THEY HAVE THE NERVE TO PLACE ME UNDER EVICTION MY FLOORS ARE STARTING TO CRACK MY CABNETS HAVE ALL KINDS OF HOLES AD I HAVE A DAUGHTER THAT IS 8 WE SHOULD NOT BE LIVING UNDER THIS ISSUES THAT WHERE NOT IN MY LEASEING AGREEMENT I RECENTLY PULLED UP SOME REVIEWS ON THIS APARTMENTS AND THEY ARE HORRIBLE AND ALSO TRUE PLEASE GIVE ME SOME HELP
Repair Issue And Breach Of Agreement | Case#**-*538
Hillsboro,
Texas -
76645
To whom it may concern:
On March 13, 2016 we moved in to Mr. Orr\\\\\\\'s house for rent. At the day of the inspection Billy Williams and I noticed a strange smell entering the house but we were assured that this would go away after the carpets have been steam cleaned. After moving in my kids and I started to notice flea bites on our bodies especially ankles and legs. After bringing it to Mr. Orr\\\\\\\'s attention he had the carpet treated without any written proof and told me that it could take up to 30 days for improvement. After the 30 days have subsided I spoke to Mr. Orr again that there has been no significant improvement and he had the carpet retreated.
In the meantime my children spend the summer over a period of nine weeks in florida. And they\\\\\\\'re wounds of these bites and scratches have healed. After they came back at the end of August and they started to get these bites again I tried to speak to Mr. Orr again and he showed no intention of having this matter resolved and told me that I should use spray off on my kids every time they go to play outside.
When I wrote him a letter on 10/16/16 to have this matter (flee infestation of the carpets) resolved he than called me on 10/17/16 and showed me no intention of getting this matter resolved again and told me to move out.
Sincerely,
Christina Warniment
test title | Case#**-*904
city,
Alabama -
12345
test title test title
Breach Of Agreement | Case#**-*996
Humble,
Texas -
77396
I have been a resident since AUG. 2013. Jan 2015 my lease ended payment $859. Feb. 2015 I started a mnth to mnth lease for $959. which was agreed by previous MGR.
After making payment on time each month.I was informed in June by new MGR after a conflict about a repair that was needed that I haved not been paying the correct amount which is crazy. I have all of my receipts, March receipts states 0 balance. I believe this is a retaliation for demanded the repair for water leak in bath room ceiling.
More info is available.
Maintenance | Case#**-*688
Atlanta,
Georgia -
30331
Maintenance hasn\\\'t come filed Dec 22 today is January 9 didn\\\'t include holiday or weekend but it\\\'s been two weeks
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
