Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Breach of Agreement to Fix things in Apartment | Case#**-*949
INDIANAPOLIS,
IN -
46268 2290
We moved in on 06/11/2011. Upon moving in the apartment was not cleaned, the carpet was not cleaned, and the dryer did not work properly. We first contacted the landlord on 06/12/2011 to notify him of our findings. At that time we had a lengthy conversation with the land lord about all of the things that were wrong with the apartment. For example, I had to go and clean up the apartment before we could move in. The painting and touchups were supposed to be done prior to us moving in. The touch-up and painting was not done prior to us moving in. At that time we addressed the condition of the carpet with the landlord as well. The carpet is/was very stained, black in some areas, and has a hole on the stair case. We have asked the landlord repeatedly to come over and take a look at the carpet. Our first request was done on 06/12/2011. As of 09/06/2011, the land lord refuses to come take a look at the carpet. The hole still remains in the carpet. The landlord asked for us to get the carpet professionally cleaned. The carpet was professionally cleaned by Stanley Steamer (I have the receipts). Stanley steamer came out and pre-treated the carpet and cleaned the entire apartment.
The landlord is refusing to fix things that have been brought to his attention on numerous occasions The land lord has been notified about the carpet (there is a big hole on the stair case), the smoke detector, the air vent in my childrenā??s room, and the shelf in our master bedroom closet. The land lord and myself along with my boyfriend on this lease have had several conversations and I have the documentation as well as photos and the video tape of when we first moved in and how the apartment looked upon move in. We have asked the land lord to end the lease mutually and that we would be out of his property by 10/05/2011. We would pay the rent and late fees that was owed. He would then be free to have someone else rent the place out. The landlord had been previously given permission to have people come and look at the place so that he could rent it out. I spoke to the landlord last on 09/02/2011 and was advised that he was going to charge us 1500.00 dollars to terminate the lease. He advised he needed the 1500.00 dollars to terminate the lease so that he could make the necessary repairs over at the apartment. The land lord has advised that he will make the repairs or replace the carpet once we have moved out.
Wyandotte Cty. Rental Laws | Case#**-*344
KANSAS CITY,
KS -
66102 1173
I am complaining about my former residence at 6301 State Ave., Lot 150, Kansas City, KS 66102. The trailer is
owned by a Jack Kennedy 6301 State Ave., Lot 140, Kansas City, KS 66102 and I don\\\'t think he ever had a proper
rental license with Wyandotte Cty. I believe the trailer park manager, Shelly Livengood, was aware of this but
would allow him to get away with it as he was the one I would pay my rent to not the Glenbrook Trailer Park.
Shelly Livengood\\\'s biggest concern seem to be with whether or not I mowed the lawn not the tailer\\\'s lack of
tiedowns or the tree roots that damaged the concrete pads, that the trailer sets on, damaging the trailer. I lived
at the Glenbrook Trialer Park for 15 years and moved to Utah just this past October 2017. The Glenbrook Trailer
Park is owned by RV Horizons, Inc.,PO Box 457, 18923 Highway 65, Cedaredge, CO 81413-8224, Main Office
970-856-7474. I did write to Wyandotte Cty. with my complaint but don\\\'t know what action they may have taken on
it.
Privacy Issues | Case#**-*059
Mesa,
Arizona -
85202
Recently, I found out that this Central on Broadway apartments cancelled our SRP account without our notification or consent (it is worth note that our lease is good until September), blammed it on the neighbors who just moved out by saying they cancelled it when they moved out (They didn\\\'t even know our name, let alone our account info) and then tried to blame srp by saying they did it even though the head of maintenance\\\'s name (Randy) is in the notes of who cancelled it. Then they put a 5 day notice on our door for failure to pay rent, but its for a completely different apartment and resident (I\\\'m in 24 and they sent me info for 241 a Mr. Dwayne Heater). Patrick (the manager) lied to me by saying the neighbors cancelled it, even though SRP told me it was Randy. He then lied to his regional manager by saying everything was taken care of this morning when it wasn\\\'t even close. My privacy has been violated, Mr. Heater\\\'s privacy was violated,and my trust has been violated. The 5 day notice seemed too coincidental and came of as harassment for trying to figure out why they cancelled my account without my consent or a notice of any kind.
BEDBUGS | Case#**-*252
Yonkers ,
New York -
10705
I noticed there were bedbugs at the beginning of November, I contacted the landlord on about 3 occasions and there still hasn't been a resolution to the problem.
Bed bug infestation.they refuse 2treat aftr treating other unit& seeing bug | Case#**-*161
Denver,
Colorado -
80205
I notifyed landlord of neighbors confession to me about bedbugs in unit next toons. I captured total of 4live specimes for then in my unit as after they treated infected unit they spread to mine. I was told they feel since their traps caught nothing they will not pay for my unit to be treated. I have bites an captured bugs. I have a child an have now been denied lease renewal an give a excuse an told they will not treat my unit an want me to move. I have copies of all e
ails an their disregard to this issue. I want my deposit back an replacement of my items since they refuse to accept responsibilty for their negilganve on treating other units around infected one.
bedbugs | Case#**-*925
SALT LAKE CTY,
UT -
84102 2214
I recently discovered I had bed bugs. I went to my property manager February 8, 2012 and told him of my problem and asked for help with getting rid of them. I was told that it was our responsibility and not a problem of the apartment. The next day I bombed my apartment and sprayed for bedbugs, got rid of my box spring, got a cover for my mattress, sprinkled diatamacious earth around, washed and extended dried my clothing and bedding and within 4 days had new bites. After I told me property manager that I was going to move out, he stated that they would clean our carpets, but that it was still our problem for bringing them in and I had an obligation to fulfill my lease. Cleaning the carpets will not get rid of the bedbugs. Six months earlier, I found out, an apartment in the complex also had a bed bug problem. I am moving out due to needing to live in a habitable place for my son and I.
Early Move. Faulty Electrical Issue. Time Constraints. Addit Charges | Case#**-*058
HERLONG,
CA -
96113
We live in a desert environment and it will take additional time to clean the property for the benefit of the owner for resale.
1. We have in good faith understood the immediate notice of owner\'s wish to sell and are willing to work with the management company on the agreed upon 60 day notice.
2. Our schedule to leave the property was based on the 60 day notice, and it will negate our ability to clean the property as agreed upon.
3. Our ability to make payment on final months rent was based on the fact finding a home in our small community is difficult and often expensive, and additional moneys were needed for rental of moving equipment (uhaul trailer documents to follow) and cleaning (steam cleaning, hard wood flour care) and hard water deposits due to well water.
4. Also, additional costs were experienced due to well pump use of electricity that doubled our electric bills each month. We were forced to turn well off, during the night to reduce our electric to reflect only our usage. This action also caused a mass entrance of spiders into the property.
breach of lease | Case#**-*767
PALOS HILLS,
IL -
60465 1342
I signed a commitment to stay on for another year which I submitted by the due date, and now they are saying that my lease had to be signed by a certain date in April to receive this offer. I do not remember a due date on the original paperwork. I did receive a call from the office stating that my lease was ready, but never was I told that this was a time sensitive contract. My lease which I consider my contact also states on page 11 that this is an addendum between scenic tree condos and Linda Karpiesz for 7-107 dated 7-1-11. per agreement, the lessee SIGNING a 1-year lease will be entitled to 1/2 half off the first month rent. provided they are never late paying the monthly rent in the amount of 903.50.
I moved into Scenictree in 1992, left in 2000 with health issues, stayed with my daughter in Green Oaks, which is there partner rental and moved back in 2003. Every offer has been honored in the past. I have talked to other residents and they are also being coerced into things they have not agreed too.
have to be out of the house by sept 1st 2013 | Case#**-*715
IUKA,
IL -
62849 2507
Garry keeps saying that we are not helping out around the house, which i do all the cleaning. cooking, dishes, launder, and i drive him anywhevery and everywhere he needs to go. and now that he is in the hospital his daughter Ruth has demanded that we get our stuff out by the end of the weekend or it will no longer be outs
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
