Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Bed Bug Infestation | Case#**-*735
Cross Lanes,
West Virginia -
25313
Apartment was found to be infested with bed bugs all over bed (which is provided in apartment) and couch. Came in to treat with no success. A professional was brought in and said that these have most likely been there before i even moved in due to their size and they number of eggs. I have only lived there for 4 months now. Landlord refuses to treat professionally and saying that they are my fault and its too expensive. I own a house which i moved from and there is no evidence of bed bugs in my house in lexington. It has now been 2 weeks and the apartment is still infested and i have had to live in hotels and my car.
Stacking Penalty Fees | Case#**-*397
JACKSONVILLE,
FL -
32256 3798
My rent and water sewer fees are always on time or paid early, however a prior payment of the public utilities of water returned a money order indicating the money order was outdated, the complex charged a returned check fee to my account. In addition the original money order was never returned to me and notice regarding this matter was never given for several months after the fact. I travel for my living and am away for extended periods of time ...no email no phone call etc until a notice was attached to my front door claiming I owed close to 300 hundred dollars by my son who is a tenant also. In addition water usage is based on square footage compared to actual usage. As noted I travel out about 75% of my time so 1 person is using my utilities Please also note the returned money order amt for the water bill was paid at the time of notification.
Verbal Harassment By Landlord, Physical Harassment By Landlords Daughter | Case#**-*021
SAN FRANCISCO,
CA -
94114 3445
On Sept. 4, 2020, I emailed my landlord requesting a safety screen for the back door of my apartment, which has glass windows. Landlord refused to fix it or pay for it. The conversation devolved from there and Victor Yan has been hostile and intimidating towards me ever since culminating in a harassing incident by he and his daughter (who now lives upstairs) on Sept. 23, 2020 at approximately 5:16 pm. Prior to 5:16 pm I could see and hear Victor outside of my apartment looking in from my peephole. I could also see him loitering outside on the front stoop from my living room window looking into my apartment. On Sept 23, I opened my door to receive a food order from Caviar at 5:16 pm.Suddenly I see Victor appear from outside on the sidewalk and he proceeds to start yelling at me about \\\\\\\"leaving the front door unlocked.\\\\\\\" This was an entirely unprovoked verbal attack on me for something I simply didn\\\\\\\'t do. I had no idea what he was talking about. It was unprovoked harassment to embarrass and what I perceive as \\\\\\\"revenge\\\\\\\" for my asking him to fix my back door earlier that month. I told him to stop yelling at me, and that he was accusing me of something that I didn’t do. He had no right to yell at, approach me and intimidate me. Now I am very upset and crying. Next thing, his daughter comes running down the stairs (she lives above me and prior to this had only brief and polite interactions with her) to interject herself into the argument. They are both screaming at me, laughing at me, and the daughter physically is pushing me into my apartment, breaching my entrance. She put her hands on me. I left the following day to stay with my parents in Reno. I have sent many emails requesting that Victor leave me alone and respect my space, that I feel threatened. He won’t comply and is outside of my apartment daily. Victor is at, in and around our small apartment building every single day for YEARS. He has since set up an \\\\\\\'office\\\\\\\' right next to my apartment. I do not feel safe having him in such close proximity round the clock. He isn\\\\\\\'t doing maintenance but is constantly making noise and basically being completely disruptive. I work from home because of the pandemic and his constant presence is nerve-wracking, disruptive and unsettling. Couple this with the harassing incident of Sept. 23, 2020, I am scared and not at peace in my apartment. He has told my downstairs neighbor that he’d like to “take over the building” and I believe he’s trying intimidate me to leave.
Water Billing | Case#**-*981 one meter on a 14 acre property ..water use divided among all apts (260)...landscaping is wasting water running into streets, hundreds of gallons a week,, we are charged even if we were on a vaction or work travel...people have private gardens and plants on decks as well as hoses available on property for people to ise...so those of us that dont have gardens or hoses have to pay for those that do...
Discrimination | Case#**-*494
South Park,
Pennsylvania -
15129
Amanda gave us permission to have my puppies living with us until her best friend that also lives here complain about us having 2 dogs
Amanda also gave us permission to have my child that has mental issues stay with us and sign a lease till he got a job then she tbreatened to kick him out for making to much money so he had to quit his job and now she still won\'t put him on the lease he has no prior convictions or any problems and she still won\'t leave us alone.
When we moved in the puppies were not old enough to get there rabie shots and the vet said they can\'t give animals shots while being sick. So we got 1 dog her rabie shot and now on the 24th of Jan 2019 going to take the cat and other puppy in to get hers the Dr did say the dogs were service animals I have proof but Amanda keeps saying there not approved but if they weren\'t then she should have never gave me the paperwork for the Drs to sign
Amanda keeps harassing us over and over
When she gave us permission to have the animals and my son living with us and won\'t stop
My son was approved to move in Amanda gave us a letter to sign a new lease but when she was told he was working she wouldn\'t let us sign it. Now 6 people are down to living off of my husbands income and he\'s a retired vet and police officer don\'t make much to live off of
One min Amanda\'s giving us a few to get the animals legal because of indica always getting sick from being outside and nobody picks up after there dogs an the next I\'m getting infractions and problems from her
This is due to no reason I\'m doing everything I\'m asked and stillfeel like I\'m being discriminated against
Somebody from the news someplace please help me
Repair Issue, Breach Of ARegreement, Lock Up Mail Box , Invading Our Privac | Case#**-*169 On September 27, 2013 the hot water that supplies the second floor was turned off without formal notice. I notified the landlord of the problem, via telephone and text
message, on September 27, 2013. The landlord informed me that there was no lost of service. He stated in the same message that we should give you a date that we are
planning to move out when we never informed you of our intent to leave. We current hold a lease of one year at the address stated above.
On October 4, 2013 the water that supplies the second floor apartment was complete terminated. I contacted the landlord in regards to the problem, by telephone, on
October 5, 2013 without any respond. Therefore out of urgency, I had to contact the East Orange Police Department and the Water Authority in order to get more
information in reference to my current water predicament.An officer from East Orange Police Department came over twice on saturday the 5th of oct 2013 to talk to my
landlord about the water he turned off and the landlord refused to open his door so the officer proceeded to turn on the water and the landlord turned it off
immediately the officer left. Then i went to the Water Authority on monday the 7th of oct to find out why they havent sent any of the officer to come check whats wrong
with our water and they immediately sent out an officer named Raymond Riddick who came and found out that the landlord turned it off and he gave him a 24hours notice
to turn it on or repair whatever that spoiled of which the landlord refused to co-operate, at the expiration of the 24hours notice i called the Water Authority again
and the sent another officer named David On both instances, the landlord was not cooperative with any of the authorities. The landlord willfully reduced services by
interrupting or causing the interruption of our water as an attempt to get us to leave or to penalize us for his own selfish interest.The landlord is renting the attic
of the house for $400.00 a month without giving the 2 occupants lease nor receipt of their house payment because the landlord knows that it is a 2. ALong with the my
of water, landlord locked the mailbox and I have not been able to get my mail.
Breach Of Contract, Civil/Criminal Charges Possible | Case#**-*337 Refuses to give owner contact info or management contact info, has refused phone calls, prevents my access to my belongings, holding other property as ransom, admittedly cut my padlock off my unit, refuses me to come onto facility property with threats of police intervention for trespassing, has accepted payments each month.
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Wrongful Eviction, Repair Issues | Case#**-*546
Las Vegas,
Nevada -
89115
Landlords attempted to evict via text message. We weee told to either buy the home or move out before the end of the year. A week later we get a text from landlord stating we needed to vacate by October. Reason was home was being sold. Home was not being sold, as they were asking mutual friends to rent out their home. We never received a court ordered notice to vacate, landlord raised rent from $300 to $750 without a court ordered notice and their is no binding contract or lease agreement. Landlord failed to repair a leaking and sagging roof in the master bedroom which is falling apart. Landlord has harassed and threatened my family on social media and has obtained our contact information with intentions of harassment.
FINAL ACCOUNT STATEMENT REVISED | Case#**-*897
CARROLLTON ,
Texas -
75010
I hope that this email finds you well. I appreciated my time at Springs of Indian creek and my move out was seamless until I received my final account statement(s) which are attached.
The bill from user Kristina Luevano is understandable. She validated the carpet cleaning amount for me when I had a face to face interview with her today.
This email serves as a formal dispute of the Revised Statement by Ms. Sarah Webb. I never once had a pet in my unit. My 4 year old child has extensive food, pet and tree allergies. I would not allow a flea infestation for the wellbeing of my son. I am disputing the fee for the unauthorized pet iao $300.00 as well as pest control reimbursement iao $275.22.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
