Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
NO PARKING SPOTS FOR RENTERS | Case#**-*682
MEMPHIS,
Tennessee -
38111
I FEEL THIS IS UNFAIR TO ME AND OTHER RENTERS ,WE SHOULD NOT HAVE TO PARK ON THE STREET, TWO PARKING PERMITS WERE GIVEN TO EACH TENANT WHICH UNFAIR
Inconsistent Fee Charges With Water And Trash And Others | Case#**-*229 I am wanting Eagle Crest to not have trash pick up per apartment mandatory but optional where it causes a increase in rent of $ 20.00 . There is multiple trash fees that are questionable which include trash fee, and administration fee for trash. I shouldn't have to pay admin fee for trash I am already paying trash fee and paying for trash door pick up which is included with my monthly rent. Water bill is questionable as well am I paying for your ongoing sprinkler system which was on in 30 degree weather in addition to water and pipe leaks that occur on your property. I need know if property is getting a separated invoice for office use Monday thru Sunday.
Very Unprofessional And Rude | Case#**-*212 The only person i have a COMPLAINT against is Raquel for the copper ridge apartments. She is very unprofessional, rude, and in everybody's personal life. She has walked into my apartment plenty of times without my permission nor with a written consent, i have also asked them to exterminate the apartment due to it is infested with cockroaches which is not healthy for my baby sister. Now i have paid rent every month since i have moved in, maybe not on time but i have paid it plus late fees, this is my last month and they refuse to give me a chance to pay my rent, yes it is late but i do plan on paying them in full, i have asked for an extension and they refuse! I also had an incident where Raquel personally spoke with my father about my personal life, accusing me of false accusations telling my father i was a stripper and that i was on drugs, not only was that false but it is also very offensive, what kind of person jumps to that kind conclusions. I think when it comes to living arrangements the landlords should never be or get into their renters personal life, it should be strictly business, and coming into my home is very very rude and unprofessional, especially when she is threatening my father of kicking us out just because she can, I have lived in plenty of other places and i can say with my hand on the Bible that this is by far the worst place i have lived in. The lights flicker all day every day, the restrooms are always getting clogged, the floors leak, and the infestation is ridiculous! Thank you for your help and concerns.
Unsafe Living Conditions | Case#**-*335
LOUISVILLE,
KY -
40218 5325
Roof has several leaks that have never been repaired.... and now there is black mold growing around windows and coming through dry wall in ceiling.... it\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s on and in toilet.... I clean and a few days later back.... I have made many complaints and they did not fix.... so I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m not paying rent.... I\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'m packing my things and putting them in storage
Refunding Deposit | Case#**-*917 Refund of security deposit in the amount of $318.00. I don't understand why I can't receive a refund when I never signed a lease. I spoke with a leasing agent and explained my reason for not moving due to medical issues in which I cannot return to work at this present time. If I'm not working how can I pay my rent this is something out of my control and is an act of God. I would really appreciate a refund.
Hate Crime And More | Case#**-*230 They have said some false statements about me to the police and blaming me for everything when they could not ask me but used hostile profanity towards me calling me names telling me to go kill my self and that I was to go to a gay bar and that I was asked if i was ever on a small bus ? they have done a good bit in the past michelle minutelli which there is a legal matter going on with me and west run apartments, Please send her a email about the matter at mminutelli@blawyers,com
Neighbour Issues | Case#**-*776
Houston,
Texas -
77099
The people living below us have annoyed us so much . They are making complaints for silly things . They have problem with everything . Even in daytime they are banging there ceiling . I can’t deal with this anymore now
Rent | Case#**-*272
MIAMISBURG,
OH -
45342 3740
They keep making my rent go up they keep making me pay different prices I received a letter today may 2 that said if I wanted to renew my lease it will be 644 a month I live in a one bedroom I don\'t have pets or anything I don\'t know why it\'s going up I visited their site they still have went showing as 580-680 I\'m just making sure they aren\'t being fraud or unfair I asked for corporates number they refused to give it to me I have to move now on short notice because they\'re just now telling me \"rent has gone up \"
bed bugs | Case#**-*267
woonsocket,
Rhode Island -
02895
he told us that there was bed bugs in are apartment three days after we moved in we got bit bad are daughter had bites all over her legs and arms we got bit bad to it was hard to sleep all the time he didnt do that mush he had a guy come in three times to spray thats it he gave us slip covers for are beds and the property manger joe he gave them brand new thing beds ect and he didnt get us new beds or any thing else i told him we needed new things and that we have a daughter and that he has to give us new thing we wont him to buy us new things we owe him 325.00 plus 600.00 on the 15 we are not paying anything untill he buys us new beds ect and gives us are money back or we will go to a lawyer for this matter
Harassment Via False Notice To Comply Or Vacate | Case#**-*496
OREM,
UT -
84057 3089
On 2023-04-21, I was served with a notice to \\\"comply or vacate\\\" for the stated reason that \\\"Apartment needs to be cleaned and returned to a Sanitary Condition\\\". This was not preceded by any kind of inspection, but it *was* immediately preceded by an unrelated conflict with the manager. From this I conclude that the notice is an attempt to create an excuse to evict me on extremely short notice, and has nothing to do with the actual state of the apartment.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
