Overcharge of my deposit | Case#**-*475
Belgrade,
Montana -
59714
The landlord Diana Kuntz called me would like to show apartment to people on 8/22/11. I was in the middle of moving so I did not let her do that, instead I told her to show the apartment on 8/28/11. As a result, I move out on 8/28/11 and cleaned the apartment thoroughly. I called the landlord to inspect it before I left, but she did not answer the phone. So I left an voicemail and told her to inspect the apartment. Four of my co-workers who helped me move the furniture on that day can prove the clean condition of the apartment when I move out on 8/28/11. On 9/7/11, I called to check with the landlord why I had not received deposit back from her. She was really rude to me and lied she did not have chance to get in the apartment until 9/1/11. But she changed her words after I pointed out I saw the oven was on on Aug 28,2011 so I knew she went in. On 9/12/11, I received the check from her and she deducted $288 from my deposit check for so-called cleaning, which she did not do at all, because someone moved in immediately after I move out.
Breach of Agreement/Security Deposit | Case#**-*841
Albany,
New York -
12208
Albany Commons is a property management that manages properties in Albany, New York; specifically 508 Madison, 572 Madison, and 304 Washington Ave. The owners name is Michael Fischman. I came across this property in spring of 2011 when I had to move to Albany temporarily for a work project that would have lasted anywhere between 6-12 months. I was referred to Mr. Fischman because he rents out furnished, short term apartments, mostly for professionals and grad students. I informed Mr. Fischman that I would might be there for a year, but maybe less, and that I was not looking for a lease. He said no problem, all his tenants were by month to month basis. I moved in June 2011, and the problems with the so called luxury apartment started and never stopped. I've had leaking ceilings (several times), mold that came back twice, leaking toilets, broken faucets, insect infestation that never went away, a break-in, the mailbox and intercom weren't available for me for weeks if not months after I moved in, heat that Mr. Fischman stated he would pay that I had to pay for, and many times he or his workers that would come in the apartment without 24 hour notice. There was also a time when I went home to Michigan for 5 weeks, and made sure that everything was turned off and unplugged, and came back to a $120 electric bill during that time. A month before I finally said I've had enough, the stove/oven broke and he never returned my calls or emails, which was the norm for Mr. Fischman. I gave him over 30 days notice that I was leaving by end of February 2012, and till this day I have not received my $1200 deposit. I've tried calling him and emailing him several times and he finally answered after many attempts, stating that since I was leaving before I said I was (supposedly June 2012), that I don't get my deposit back. We never had a year lease, only a guest agreement stating some of the rules of living there. I am still fighting this and will be taking him to small claims court. I've also filed a complaint to BBB, and also saw that he's had similar complaints filed against him.
Terrible Living Conditions, Repair Issues | Case#**-*324
Las Vegas,
Nevada -
89129
Continuous water shut off for entire days, every other day. Late notice for water shut off, water recently shut off all day and night with 3 minutes notice before happening. Unable to get in contact with actual manager when someone does answer the phone. Pam places me on hold in the middle of me speaking then transfers continuously to another rep who is also incapable of basic comprehension. Trash all over entire property, trash over flow, swap next to my terrible apartment. Causing smell, animals and trash all over, no grooming to landscape, broken fences and bricks where trespassers come by every night. Front gate broken allowing anyone to enter residence and vandalize and those trespassers come and get into the over flown trashes. Inconsistency with valet trash pick up but having obligation to pay full price for service. Broken fridges, washers and dryers in parking spots in swamp water and also stuffed with trespassers trash. I do see management and maintenance \"workers\" driving around property so they are well aware of the conditions. Maintenance request still unattended to, over 2 weeks. Plumbing issue with toilet still unattended to. Emails unanswered that were sent 3 months ago.
Deposit Problems | Case#**-*479
LONG BEACH,
CA -
90807 2751
I rented an apartment at the Bixby Garden apartments (4142 Elm Ave #203, Long Beach, CA 90807. I moved out on June 1, 2013. Before I left the apartment I asked the manager to conduct a walk through with me and he declined citing that he had a company and that the owner would call me. I never received a call from the owner. Instead, 2 weeks later I received a check with a partial refund of my deposit back. I was charged for 1 day of rent for June 1st, cleaning costs and carpet cleaning costs. Per the state of California, the tenant is not to be charged for cleaning cost unless it's to restore the unit. Also the tenant is not to be charged for carpet cleaning unless there is damage as it is considered normal wear and tear. Before I left the apartment I had the apartment professional cleaned and took pictures of the apartment along with pictures of the carpet. I also don't understand why i was charged for 1 day of rent. I have reached out to the owner via certified mail and phone to no avail. I am asking that the costs that I incurred (which are the management�s/owner's responsibility) be refunded to me.
Air Conditioner not working properly | Case#**-*641
altamonte springs,
Florida -
32714
Since when we moved we are having problems with the air conditioner, The thermostat is in 82 degrees every afternoon and at night, only in the morning gets to 74 degrees, We talked to the office, maintenance came a few times saying there was nothing wrong with the unit. We sent them a letter, thay came again, the guy cleaned the unit, saying there were a lot of cat hairs from last tenant, he said he was going to change the fan, he did not, The office sent us a letter, saying the unit was fine. But we still have the same situation, We have kids, 2 of them asthmatic, one of them disabled, and one of them a 21 month old baby, We can not live under these conditions. We please ask the office to take action. We can not breath, we feel dizzy,we can not sleep, we feel really unconfortable. This is uncalled for. Our utility bill climbed from 170 dollars a month to 290 dollars, in one month only we saw this abrupt change.
Jeopardized Tenants Life, Health And Safety | Case#**-*247
LOUISVILLE,
KY -
40228 1400
I moved into the rental property in Feb 2014 and with in months I started developing electrical problems and a leaky roof. My central air went out twice....my heater went out once and my plug ins and light switches were shocking my guest and my self and sparking. Nothing was ever fixed in a reasonable manor or even at all. Once while having to deal with thyroid cancer I had to pay to have my central air fixed because the land lady Kim every time I called her kept saying she had so much going on that she kept forgetting. I even had lights go out in my bathroom and leaking water coming from a light in the ceiling in the sunroom and that started in April 2014 and continued upon move out in July 2015 and they never replaced nor fixed the lights, even in my master bath a light was attempted to be fixed and couldn\\\'t and was left hanging over the tub and when I called her scared and concern she said oh don\\\'t worry the electric to it is dead and yet it was never fixed. Kim even had her minor son climb onto the roof in the snow around January 2015 to fix the leaking rook smh that just blew my mind. Who would do that to their own child?? Let alone jeopardize the tenants life concerning water coming from an electrical light in the ceiling. I also experienced damaging health from mold in my garage and furnace room that damaged thousands upon thousand of dollars to my property that they claimed was my fault??? The worse of it the sunroom that was leaking water from the light fixture and the wall leading to the kitchen electric connected to the stove. On July 3, 2015 my stove malfunctioned and melted part of the stove and microwave because the heating element on the front right burner got stuck. I WAS INJURED BY TRYING TO PULL THE STOVE AWAY FROM THE WALL TO UNPLUG IT BECAUSE IT WAS ALREADY IN THE OFF POSITION. UPON DOING THAT I FELL BACK AND HIT MY TAILBONE AGAINST THE CABINET BREAKING MY PELVIS AND FRACTING MY BACK. However it was not a fire as the landlord and their insurance company is claiming and was they claim negligent on my part. As for the 8 year old carpet hmm It was filthy nasty and not fit to live with they are charging me to replace it claiming I smoked in the rental when I did not. I could go on and on but am running out of space. I lived a complete and utter nightmare in that $200,00 hundred thousand dollar home also risking my grandbabies life where they also claim rent at $1600.00 that is their mortgage which I found was also a lie.
Bed Bugs (Roomates want only me to pay, Landlord won't pay) | Case#**-*338
Mesa,
Arizona -
85210
I moved into the apartment about a month and a week ago. Two weeks later, I start experiencing bites on my legs and arms. Soon my roommate suffers from similar bites. One week after the bites started, I found a bed bug on my pillow. Contacted the Landlord to have him remove the parasites, but was refused and told point blank that my contract says we have to get rid of pests ourselves, including all the costs for it. I read the tenant and landlord act for Arizona online and also did research on the bed bug removal and found it to be very expensive and extremely out of my price range, since I just barely started a part time job. Roommates blame me for bed bugs, claiming it was my fault, since they didn't have any until I moved in. I have never experienced bed bugs in my whole life and I have lived with my brother, my parents, and in an apartment complex in Rexburg, Idaho, and never once had bed bugs. Apartment right next door to ours in 237 mysteriously left the premisis and packed up their things in a day and left. They did so two weeks after I moved in, just before the bed bugs started showing up in our apartment. I can't afford the cost to remove the parasites and feel wronged that I am targeted by not only my landlord, but my roommates as well to get rid of the bugs myself.
Cockroaches And Broken Oven | Case#**-*353
STREATOR,
IL -
61364 2200
Sandy has been informed of cockroach infestation at least once a month since August of this year and has been spraying something out of an unlabeled white bottle. I asked on 10/31/2022 for a professional to come and spray and for my oven to be replaced and she has ignored my request.
Pest Control | Case#**-*275
COLUMBUS,
Georgia -
31909
I live in an apartment complex and my upstairs neighbors recently had bed bug treatment done to their apartment and now I\\\'m seeing them in mine and they\\\'re trying to charge me $1,400 for the treatment
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
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Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
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Be willing to accept alternate solution
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Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
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Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
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Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
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Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
