Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Poor Matinence and Uncomfortable living conditions | Case#**-*468
LAUDERHILL,
FL -
33313 3239
My name is Ebony Mathis, I currently reside at 5505 NW 24th Street Lauderhill, Florida 33313. I�??m currently seeking help concerning breaking my rental agreement and possibly refunding my deposit for the place in which I live. I have been living at this current address for a total of 3 months. Since the Day 1 there have been problems. The first day I moved in there was a constant leak in the toilet which came from the seal being broken, the toilet seat also is mildewed and Maintenance informed me that it need to be replaced. I�??m assuming the reason for the mildew issue is because the ventilation system in the bathroom is broken and currently has Blue Tape to cover a hole in which the system goes. (Which can be seen in the photos provided). Also on the same day the A/c had problems. The next day I realized there was a termite and Roach problem along with other unknown bugs that photos are also provided for. I was told by the exterminator that a tent may have to be placed over the building. The Kitchen of this unit is in poor condition due to the termites or other problems that may have occurred and instead of this problem being fixed correctly it has been covered up.
All problems listed have been corrected by the Staff on more than one occasion. All problems have reoccurred toilet seal broken along with Bathtub which photos are provided. The Mold and mildew that is in the Bathroom has been painted over and toilet is still in the unit. I still have termites and lastly my sliding door is unsecure even when locked it can be pulled open at this time I work from home and it will be very difficult for me to have to be placed out my unit for tenting purposes I�??ve been inconvenienced the entire time I�??ve been staying here. I�??ve had leakage from the A/c where I�??ve had to place buckets and the A/C has been repaired three times I really feel as if this unit needs a great deal of work in which I shouldn�??t have to be inconvenienced for.
I�??m very unhappy and having to pay to live here is very stressful. Having to clean up grindings found every couple of hours from termites is really starting to get to me. I�??m hoping that this lease can be broken or that another unit can be found or my money returned for the move in cost so that I can relocate. I paid a total of $1700 dollars to move In and have not had a peaceful night in my home yet.
I�??m constantly hearing the owner won�??t allow it or that�??s going to cost a lot or we�??ll fix it wants it br
Abuse Of Power | Case#**-*080
LOS ANGELES,
CA -
90066 5890
Being evicted by refusing to bankroll the cost of their failed maintenance. I offered to pay for the additional spraying monthly in my unit added to their outdoor one but refused. After 12 years paying on time, Restaurant moved next to my window approximately 2 yrs. ago. That is when the bed bugs starting coming trhough my window and the laundry wich I share walls with.I strongly opposed heath treatments as city inspectors deem them obsolete as they do not deter new bugs. Exterminators left early twice without finishing the labor leaving the bugs in . They blamed me of Bringing them in in oder to get payed. They had to return twice within a week to finish the job FOR FREE I was billed $ 5740. for theyre alleged services. The sole treatment that worked is the one I favored : Spraying. I am a 78 yr. old Veteran without SSI and insurance out of work for 5 years. The trash bin from the restaurant are visited 30 times per day by the homeless. By RHN filing in Santa Monica is depraving me from the lawyers from legal aid who would not come to a city outside Los Angeles ..
Overcharging | Case#**-*110
Buckeye,
Arizona -
85396
Last week myself and my family returned home from visiting family out of state to find that our A/C did not work. The week prior we had notified them that the A/C was having intermittent issues that need to be addressed and they said they wouldn\'t have someone out ot our house until the next week. However the A/C completely went out before they came out to fix the issue. That night I had to take my family to a hotel room as the house was reaching 95+ degrees inside and I have 4 small children from 8 yo to 10 mo. I asked them to reduce the rent by the amount of $117 which was they amount that we had to pay for rent and they said that they wouldn\'t because we didn\'t have in writing that they would and they had up to 48 hours to fix A/C problems. This may be the law but when it comes to the safety of children this is not acceptable. They would rather us stay in our home for that time we\'re waiting than go find suitable living arrangements for the night and then refuse to reimburse us for that night. I was not even asking them to reduce the rent by the amount per day that the A/C didn\'t work properly. Just a simple request to reduce the rent slightly since we were not able to stay in the home we pay for that night. They also said when I spoke with them that day that they couldn\'t send someone out to the west valley because \"it\'s so far out there\". Not that they didn\'t have anyone, just that it was inconvenient for them to go out that far.
Bed Bugs | Case#**-*473
CLEARWATER,
FL -
33759 4230
Harassing Noise Complaints | Case#**-*087
VALENCIA,
CA -
91355 1494
The first week of moving into our new apartment we had notes on our door for walking around too loud where the neighbor under us could hear our foot steps. Also it was reported on a different occasion that the neighbor under us could hear our kitchen cabinets closing ad doors closing which ended up in another noise complaint. I was disturbed out of my sleep to open the door for a security officer saying they received another noise complaint and the officer looked in my home only to find an empty dark house. After work the next day I went to talk to the landlord to explain my frustrations and we feel as if we are being bullied and harassed, in which the landlord explained that the neighbors haven\\\'t had anyone living over them in quite some time so they are not used to hearing noises, and said that the security even told them that he didn\\\'t hear any noise when he arrived at my house. We don\\\'t have any parties we don\\\'t play loud music, were have made every effort to be as silent as possible.We even went and introduced ourselves to them to let them know we are good neighbors and will respect their wishes. My roommate sprained his ankle 2 days ago and went to the neighbors letting them know he will be hopping around and they may hear footsteps from upstairs. Which ended up in another noise complaint.
Irritating Noise Coming From The Gate Hydraulic System Of The Gate | Case#**-*978
SAN DIEGO,
CA -
92108 6705
Dear Sir/Ma\\\\\\\'am,
My y name is Gabriel Gamboa, a US Navy Veteran, and a graduate student.
I want to complain about the service of my apartment. There is a loud grating noise from the hydraulic system of our main gate, which has been going on for more than two weeks. The gate is right next to my unit. Every time it opens and closes, the noise lasts for more than three minutes and gets a lot louder at night, making me unable to sleep for a few nights now because of the disruption. I am currently preparing for the final week of our classes, finishing the readings, and writing long papers, but the noise is really causing interruptions. I have mental health issues, including insomnia and PTSD symptoms. I reported the gate noise and requested a repair last week, but the management did not act. I went to the office personally again today around 11:30 AM hoping fo. I got an email by the end of the day saying that the \\\\\\\"assistant service manager has to call the vendor out to inspect the gate, which more than likely will be this upcoming week\\\\\\\". It\\\\\\\'s a long delay to fix it. We are paying expensive rent for this place marketed as a luxury apartment. However, maintenance and other service have become subpar.
The location of my unit, being next to the gate, has been causing economic problems to me. I rented a unit with two bedrooms and rent out the other room to save money. I have been here for four years, with five different roommates. The four of them left because of the gate noise. Yes, this gate has a long-standing noise issue, which always recurs after they fix it. There are months that I had to the full rent because of the sudden departure of a roommate.
A new roommate moved in on November 1, 2020. But after three days, he told me he could not deal with the noise (so I called the office immediately and requested a repair with no luck, as I mentioned above). Yesterday, 12 days after he moved in, he said he is transferring to a new after 30 days. I would not be able to pay for the rent on my own this time because my job was affected by the pandemic. Therefore, I would like to leave the apartment instead. I mentioned my plan to the office, but they want two-month rent to break the lease. Also, this week, they demanded to pay extra for the parking lot amidst the pandemic. I like this place, but their service is inferior right now, and this noise is just too much to deal with.
Please assist with my situation.
Very Respectfully,
Gabriel Gamboa
Harrassment & Retaliation | Case#**-*655
OCEANSIDE,
CA -
92054 6457
In August, Jaimie Brown ( alleged DPOA of Charles Brown) and her Brother conducted some work on the property. Multiple incidents of insufficient notice, unrestrained large dogs on the property and aggressive behavior when attempting to discuss a more clear and informed communication.
I insisted they provide written & notarized proof of DPOA. I informed Jaimie of code violations 1954 & 1927. as well as Code Violation section 1942.5.
I am now being served 60notice to vacate and being harrassed with drive-bys and FOR RENT signs on rhe door.
Noise Complaint During Normal Living Conditions | Case#**-*128
Mckinney,
Texas -
75070
Receiving noise complaints from neighbors below. We should be able to walk around, take showers and live in our apartment without banging from the neighbors below at all times of the day. We are not doing anything wrong to be receiving noise complaints.
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
