The Samia Companies LLC    |    Brighton    ,    Massachusetts 02135    Landlord Complaint 23-5571

My experience with the Samia Companies has been less than wonderful over the past year and a half. We consistently have problems with heat and hot water - which are never properly addressed by the maintenence staff. Last night; however, I came home to find a cockroach on my kitchen countertop. I called the maintenance line who of course told me it was not an emergency and they would not send anyone until the morning. Understandable, I informed the individual on the line of the urgency of my request, left my phone number and instructed that the maintenance staff call me as soon as they receive the request in the morning. Less than an hour later, my roommate came home to a brown liquid leaking through her bedroom ceiling and all down a wall over her bed. As her room shares a common wall with the bathroom, of course we were very concerned. We called maintenance (again) to put in a request. This time someone came to our apartment. He walked in - looked at the wall and informed us he would need to come back tomorrow. My roommate called in the morning to follow up with the company and was told we would be contacted by the exterminator and that someone would be in our apartment to fix the leaking ceiling. Sadly, no one ever contacted us. I had to take time out of my already busy day to call the maintenance number to follow up on our requests. The person answering the phone was unable to tell me the status of my requests but gave me the extension to the exterminator and our property maintenance supervisor. I called both numbers but there was no response (granted it was after 4:30). However, with the exception of the emergency maintenance line there is never anyone in the office when I call. I called the office to talk to a property manager about the urgency of my request and was met with an extremely rude attitude by the woman who answered the phone. She told me that my request could not be important because I waited until the end of the day to call. This is extremely poor customer service and I would like Samia to know this. I would give you the woman's name; however, when I asked her for it she simply hung up the phone on me. I was, and still am, completely outraged that this is how you would train your employees to treat a customer. I hope that this complaint goes to someone who will consider the company's reputation enough to act on it. You have two very unsatisfied tenants in my roommate and I. Thank you for your time. Erika Glidden