Landlord Complaint Record: #23-3525

Man O War Crossing Apartments    |    Man O War Crossing Apartments    |    Lexington    ,    Kentucky 40509    Landlord Complaint 23-3525


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CASE CLOSED CASE DROPPED Nov 30, -1


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-3525 Filing Date : Jan 6, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jan 7, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Man O War Crossing Apartments RENTER : Kept Private
Property Name : Man O War Crossing Apartments      
Address : 2845 Palumbo Drive 14A Address : Kept Private
City, State - Zip : Lexington, Kentucky - 40509. City, State - Zip : Lexington, Kentucky - 40516.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Pest Control, Tenant Control
Fair Resolution according to renter :
  1. Refund Full Deposit, No Penalty For Breaking Lease Jan 31, Replacement Of Small Appliances Ruined By Infestation

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

November 1 when paying my rent I advised the manager there is a pest problem in my kitchen, brown and black bugs crawling around on the counters. Two weeks later I confronted her again after pest control was not called out and she said they will only come out at the end of the month around November 30. Due to them waiting so long to treat the problem my coffee pot and microwave became infested. You can see the bugs in LED lights and crawling around in the microwave. The problem was still there mid December in which I had let her know and she supposedly could not get Orkin out again until the end of the month. It is now going into the 2nd week of January and the problem is worse then ever. With the noise issues, they do not take their tenants seriously or give any respect. I have had neighbors on the side and above that are constantly blaring music, partying and making a ridiculous amount of banging and stomping noises at all hours of the day. I was advised my the manager to call the courtesy officer when such problems arise so they may be documented. The courtesy officer shows up, they are quiet for about 10 minutes and whatever they are doing starts back up. They do not provide any kind of punishment for constant disturbances.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jan 14, 2014 67.141.25.235 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (28)
Agent Date Response
SYSTEM Jan 27, 2014 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM Jan 27, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Jan 27, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Jan 27, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Jan 27, 2014 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM Jan 27, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Jan 27, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Jan 27, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Jan 20, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Jan 20, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Jan 17, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Jan 14, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Jan 14, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Jan 14, 2014 LANDLORD UNABLE: According to the response made by Samantha Gaines, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Jan 14, 2014 LANDLORD EXPLANATION: The Landlord Samantha Gaines cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: We provide bi-monthly preventive pest control for our community. 11/27/13: Orkin did our yearly entire property preventive pest control service for all our buildings #01-#14. Orkin confirmed that Danielle Heierbacher’s apartment #14D had no signs or evidence of an infestation on 11/27/13. We were contacted by Danielle Heierbacher 12/10/13 that she was still having a pest problem. I offered to set up an appointment with our Orkin technician so she could speak with him directly. We scheduled an appointment for 12/17/13 at 1:00pm, which was canceled on 12/16/13 by Danielle Heierbacher. The soonest Orkin could come back to our community for service was for our schedule service date on 12/30/13. We had our maintenance supervisor go to Danielle Heierbacher’s apartment #14D on 12/20/13 to do in house pest control. Our maintenance supervisor confirmed as well he saw no signs or evidence of any pest infestation. 12/30/13: Orkin came for preventive pest control for buildings #01-#07 and #14D Danielle Heierbacher. After the service, the technician from Orkin confirmed no signs or evidence of a bug infestation in the apartment. For noise complaints, we have steps and procedures we have to follow. As a courtesy to our Residents our community has a courtesy officer that lives on site for after hour noise complaints. For all emergencies Residents are to call 911.
SYSTEM Jan 14, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Samantha Gaines in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Jan 14, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Jan 10, 2014 Delivery Estimate: The complaint notice sent to Samantha Gaines Man O War Crossing Apartments Lexington, Kentucky should have arrived or will arrive within 24 hours.
SYSTEM Jan 7, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 13, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3525 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 7, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Samantha Gaines
2845 Palumbo Drive 14A
Lexington, Kentucky 40509

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42131783
SYSTEM Jan 7, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3525.
SYSTEM Jan 7, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jan 7, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 7, 2014 The RPA server has sent an initial email complaint notice to Samantha Gaines Man O War Crossing Apartments concerning the Complaint filed by the tenant: Pest Control, Tenant Control. The email address was provided by the tenant at the time of filing.
SYSTEM Jan 7, 2014 An email confirmation was sent to the tenant at 01-07-2014 10:08:55. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jan 6, 2014 CONFIRMATION OF COMPLAINT: A complaint about Pest Control, Tenant Control has been filed pertaining to 23-3525 or Samantha Gaines located in Lexington, Kentucky 40509. Case is pending mailing confirmation.
SYSTEM Jan 6, 2014 Complaint 23-3525 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.