Landlord Complaint Record: #23-2491

RYANS RUN EAST    |    MITCHELL DAVIS, MIRIAM R.NASE, CAROL KENNEDY    |    Marlton    ,    New Jersey 08053    Landlord Complaint 23-2491


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CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-2491 Filing Date : Jul 14, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 1 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 14, 2013
They have charged us $1404.92 which was completely unfair hurting us financially and also personally by threatening my credit will be damaged if I wont pay.
upload Kept Private Renter Jul 14, 2013
They have charged us $1404.92 which was completely unfair hurting us financially and also personally by threatening my credit will be damaged if I wont pay.
upload Kept Private Renter Jul 14, 2013
We have sent Response to the owner of Davis Enterprises Mr. Mitchell Davis through email as well a letter answering to all claims made by Davis Enterprises regarding Apt 1809 state and we explained it is just wear and tear and we did our level best to clean and expressed our concerns.
upload Kept Private Renter Jul 14, 2013
Letter sent from Miriam when we asked for clean Washer/Dryer
upload Kept Private RPA Mailing Center Jul 15, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Jul 25, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : MITCHELL DAVIS, MIRIAM R.NASE, CAROL KENNEDY RENTER : Kept Private
Property Name : RYANS RUN EAST      
Address : Davis Enterprises The Corporate Center at Sagemore, 8000 Sagemore Drive, Suite 8201 Address : Kept Private
City, State - Zip : Marlton, New Jersey - 08053. City, State - Zip : MAPLE SHADE, New Jersey - 08052.
Phone : Kept Private Phone : Kept Private

COMPLAINT : UNFAIR TREATMENT OF LANDLORD
Fair Resolution according to renter :
  1. Apology from Miriam and Carol Kennedy from Davis Enterprises for their ill treatment.
  2. Refund of security deposit $875.00
  3. Pleasant stay at Ryans Run East Apts without any further ill-treatment

RENTAL DETAILS
Address               :   1330 E KINGS HWY, APT 1809
City, State - Zip   :   MAPLE SHADE, New Jersey - 08052.

COMPLAINT DETAILS (from renter)

We have been ill-treated when we transferred our lease from Single BR to Double BR with in same apartment complex. We have moved from Apt 1809 to Apt 1509 on June 21st and on the very next day we are asked to return the keys of Apt 1809. Even though my wife is terribly sick at that time we have done our level best to clean the Apt 1809 before returning keys and we had confidence that Davis Enterprises will not charge for normal wear and tear. Once we moved to Apt 1509 we realized that we are provided a not so clean Washer/Dryer and since we didn't want my 4 yr old kid catch any infections we asked for replacing the same with new or old clean one. From then on-wards in every communication we had with Davis Enterprises we have been ill treated in every way possible. I had to face phone hung-ups(Ms. Carol Kennedy hung up phone on me) and unprofessional way of communication(both written and oral by Ms. Carol Kennedy and Ms. Miriam Nase). we were deeply hurt on reading the letter from Davis Enterprises signed by Ms. Miriam R. Nase and the words they used to say that we wont be given a new washer/Dryer. we are still having sleepless nights going through all these. we felt we have been racially discriminated, offended and humiliated questioning our integrity and honor. Since we have not been allowed to talk personally when we went for resolution of this matter to Davis Enterprises corporate office, we have sent an email as well written letter to Mr. Mitchell Davis, the owner of DAVIS ENTERPRISES explaining to all the claims that they have done for APT 1809 state that we left. Also we have complained about the way we have been treated and expressed our concerns to resolve the matter in a pleasant way. But we never heard back from him but we have received a letter with all the charges they made against my security deposit unfairly. They asked me to pay additional $529.92 apart from the security deposit $875(total of $1404.92) and threatened me that my credit will be damaged otherwise. We really want to stop all these and live with peace of mind expecting a pleasant stay at Ryans Run East operated by Davis Enterprises. Kindly help me on this matter otherwise we are bound to go back to our country leaving this great country United States of America.


LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Jul 15, 2013 12.107.122.230 1.I have found one more email id for Ryans Run East of Davis Enterprises which is LeasingMgr.RyansRun@DavisEnterprises.com. Please add it to the contact details of landlord.

INVESTIGATING AGENT - REMARKS (17)
Agent Date Response
SYSTEM Aug 4, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Aug 4, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jul 25, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 01, 2013by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2491 is pending final notice and response from landlord.
SYSTEM Jul 25, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jul 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jul 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jul 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2491 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2491.
SYSTEM Jul 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 15, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 15, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 15, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 14, 2013 New image uploaded by Tenant.
SYSTEM Jul 14, 2013 New image uploaded by Tenant.
SYSTEM Jul 14, 2013 New file uploaded by Tenant.
SYSTEM Jul 14, 2013 New image uploaded by Tenant.
SYSTEM Jul 14, 2013 Complaint 23-2491 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.