Landlord Complaint Record: #23-0256

The Villages    |    Jennifer Ulbricht    |    Lisle    ,    Illinois 60532    Landlord Complaint 23-0256


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CASE CLOSED MEDIATION REFUSED Mar 4, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-0256 Filing Date : Sep 13, 2012
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 15, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Jennifer Ulbricht RENTER : Kept Private
Property Name : The Villages      
Address : 1769 Robin Lane Address : Kept Private
City, State - Zip : Lisle, Illinois - 60532. City, State - Zip : Lisle, Illinois - 60532.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbugs
Fair Resolution according to renter :
  1. 1. Refund the $350.00 for fumigation.

RENTAL DETAILS
Address               :   5495 BURR OAK RD APT 501
City, State - Zip   :   LISLE, IL - 60532 2111.

COMPLAINT DETAILS (from renter)

I have proof via the previous occupant Courtney Hardcastle, the bedbugs were here before me. She attempted to solve the problem herself, failed and admittedly didn't mention them upon my moving in. Instead of being informed of the cost of service, my roommates and I received a standard eviction notice that did not state why we were being evicted simply that an unexplained $350.00 need be paid. My roommates and I have followed the bedbug instructions to the letter by doing the following: buying mattress covers, vacuuming the apartment daily, steaming furniture and carpet weekly, bagging our linen, washing our clothes two times a week and keeping the apartment free of clutter as to give the bedbugs no place to hide. The bedbug infestation has attracted other carnivorous insects that bite humans, spiders and earwigs. We are fearful of entertaining lest our friends and family manage to catch the infestation. My two roommates, my boyfriend and I have all lost sleep, had nightmares, accrued hundreds of bites, and are riddled with scars. The apartment is uninhabitable and has been for months.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Sep 22, 2012 67.184.8.245 The previous occupant informed the current tenants of her problem with the bed bugs after we moved into the apartment. The preparations for the exterminator were to keep the furniture away from walls and to wash any linens after spraying. vacuum after spraying, remove the bed covers, and vacuum every day after. I do not own the apartment, it is the responsibility of the landlords to keep the apartments inhabitable. I've spoken to the previous tenant and she will not be providing funds for a fumigation in a residence she was not the owner of. I find it completely unacceptable that we were forced to pay this through an eviction notice and I do require the $350.00 returned at the very least to resolve this matter.
Renter Sep 22, 2012 67.184.8.245 Explain why you can't accept / Offer Alternative Resolution.
Landlord Sep 20, 2012 67.184.7.85 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
SYSTEM Mar 4, 2013 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Sep 15, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 21, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0256 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 15, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0256.
SYSTEM Sep 15, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Sep 15, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Sep 15, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Sep 15, 2012 Complaint Accepted by System
SYSTEM Sep 13, 2012 Complaint 23-0256 has been filed.