Landlord Complaint Record: #20-1259

I360 rentals    |    Jeff Bender    |    Chambersburg    ,    Pennsylvania 17201    Landlord Complaint 20-1259


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CASE CLOSED RESOLVED Mar 11, 2011


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-1259 Filing Date : Feb 4, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Jeff Bender RENTER : Kept Private
Property Name : i360 rentals      
Address : 1137 Kennebec Dr. Address : Kept Private
City, State - Zip : Chambersburg, Pennsylvania - 17201. City, State - Zip : chambersburg, Pennsylvania - 17202.
Phone : Kept Private Phone : Kept Private

COMPLAINT : black mold,rotting windows and walls
Fair Resolution according to renter :
  1. fix the problem areas or brake our lease

RENTAL DETAILS
Address               :   6263 mountain view Dr.
City, State - Zip   :   chambersburg, Pennsylvania - 17202.

COMPLAINT DETAILS (from renter)

We have black mold in our kitchen and in our bathroom upstairs we have hole in our bathroom floor so when taking a shower or bath the water runs into our kitchen.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Mar 11, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Feb 24, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Feb 16, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Feb 16, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Feb 4, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: February 14, 2011 by 7PM
Agent Feb 4, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Feb 4, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Feb 4, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Feb 4, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Feb 4, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Feb 4, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.