Landlord Complaint Record: #20-0494

River Oaks Apartments    |    Crystal Goltz    |    Rochester hills    ,    Michigan 48309    Landlord Complaint 20-0494


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CASE CLOSED UNRESOLVED Nov 30, -1


UNRESOLVED COMPLAINT: Despite mediation efforts; neither party could reach an agreement that was accepted by the other party.
 



Case Number : 20-0494 Filing Date : Jan 29, 2010
Investigating Agent : Kept Private Case Disposition : Unresolved
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Feb 3, 2010
Copy of mediation notice prepared and mailed to landlord. Bonded copy of this case was also attached to the notice.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Crystal Goltz RENTER : Kept Private
Property Name : River Oaks Apartments      
Address : 3200 river oaks blvd Address : Kept Private
City, State - Zip : Rochester hills, Michigan - 48309. City, State - Zip : TEMPE, Arizona - 85283.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Unfair move out charges
Fair Resolution according to renter :
  1. A maximum of 350 USD move out charge. (300 deposit + 50 additional payment)

RENTAL DETAILS
Address               :   3610 GALLOWAY CT. APT. 2513
City, State - Zip   :   ROCHESTER HILLS, Michigan - 48309.

COMPLAINT DETAILS (from renter)

For personal reasons, we were not able to be present when the move out inspection took place. The landlord claims the carpet had spots that were un-removable and therefore decided to change the whole carpet in the apartment. Even though we acknowledge there were common wear and tear spots in the living and dinning rooms (we have two kids under 3 years old), we consider the decision of changing the whole carpet is a complete abuse. The carpet was actually replaced 13 months before we moved out and it was kept spotless and pretty much new in both bedrooms, and anyone with common sense would agree the few spots in the living and dinning rooms would have easily come out with a regular cleaning service. Landlord wants to charge us $454.71 in addition to the $300 security deposit (so a total charge of 754.71), out of which 710.71 represent the carpet and 45 a cracked veggies bin from the fridge. We've already let the landlord know that we refuse to accept the charges and that will look for legal counsel to defend ourselves from this abuse, nevertheless, we've sent a $50 check so that at least they wont turn our case to a collection company and affect our credit score.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Feb 6, 2010 70.91.126.90 Resolution: The resident clearly damaged the landlords property and the landlord is entitled by state law to charge for the damages. The resident was not charged for the entire carpet only a depreciated value based on the age of the carpet. All charges are valid and reasonable. Landlord is requesting payment. Resident has agreed to a payment plan of $50 per month which landlord finds reasonable.

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
AGENT #204 Feb 24, 2010 Mediation attempts were made, however, no resolution was agreed upon. CASE CLOSED
Agent Feb 24, 2010 CASE CLOSED DUE TO INACTIVITY: Agent has provided the tenant with opportunity to respond to mediation and has not. Therefore, the agent is required to close this case.
Agent Feb 24, 2010 TENANT FAILURE TO RESPOND: Agent has provided the tenant with more than reasonable time to respond and has not. Tenant has not responded, therefore agent can no longer mediate this case.
Agent Feb 10, 2010 TENANT CONFIRMATION: Agent is requesting that the tenant provide a confirmation as to whether they accepted those terms as mentioned by the landlord. It is assumed that the agreement is reached, however, the agent would like the tenant to confirm this by responding to this case.
Agent Feb 10, 2010 MEDIATION TERMS: According to the landlord response, the tenant has agreed to pay $50 a month to cover charges for damage beyond normal wear and tear.
Agent Feb 3, 2010 PENDING DELIVERY AND RESPONSE: Case is pending a response. Landlord has been provided with 3 business days following delivery to respond.
Agent Feb 3, 2010 DUPLICATE MAILING SENT: Agent has prepared a 2nd copy of the notice to be send via USPS first class mail in case the certified copy is refused by landlord.
Agent Feb 3, 2010 CERTIFIED MAILING PREPARED: Agent has prepared the notice and sending it via USPS Certified Mail. Tracking number is 7009 0080 0001 1270 0665. Delivery status can be checked at www.USPS.com Pending Delivery...
Agent Feb 3, 2010 MEDIATION NOTIFICATION PREPARED: Agent has prepared a Mediation Notice that will be mailed with the Bonded Copy of the case via USPS Certified Mail.
Agent Feb 3, 2010 CASE REVIEW: Agent has reviewed the case and is preparing a written notice of mediation.
Agent Feb 3, 2010 CASE ACCEPTED: Agent has accepted the case and is pending a review for mediation.
Agent Feb 3, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending Case Acceptance...
DIVISION Jan 30, 2010 This case will be assigned with 5 business days. Pending Assignment...