Landlord Complaint Record: #20-0176

Westover Companies    |    Joan Palestini    |    Willow Grove    ,    Pennsylvania 19090    Landlord Complaint 20-0176


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CASE CLOSED MEDIATION REFUSED Sep 25, 2008


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 20-0176 Filing Date : Sep 4, 2008
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Joan Palestini RENTER : Kept Private
Property Name : Westover Companies      
Address : 2501 Maryland Road, Jamestown Village Address : Kept Private
City, State - Zip : Willow Grove, Pennsylvania - 19090. City, State - Zip : Willow Grove, Pennsylvania - 19090.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. pay my pre-negaotiated amount of $350

RENTAL DETAILS
Address               :   Jamestown Village, 2501 Maryland Road,
City, State - Zip   :   Willow Grove, Pennsylvania - 19090.

COMPLAINT DETAILS (from renter)

i)On 5/11/08 I informed my lease office about our intent to terminate lease on Oct15,2008. ii)In my response we were given 3 choices verbally , a) $350 for extension b)no fee extend for 6 months c) give notice for 6/9/08 and pay short notice penalty iii) On 5/16/08, in response to this I gave a written letter mentioning our intent to leave on Oct 15. I asked for a waiver since I had plans to leave the country iv) I was told the response might be negative by my manager but she told I would receive a call from Frank, a higher up in the management to discuss this matter. v) I never received a call from Frank, so I went to the lease office to told them since we didnt receive a call from Frank. we are willing to pay the penalty of $350. We were told by our lease office manager that we have to pay the penalty amount with the last month lease. vi) Now when I went to pay our sept rent on aug 30, I tried to verify that all was good and we were shocked to hear my lease office telling us that our previous notice was void because we did not pay the $350 before , when actually we were instructed to pay this with my last month payment. vii) Now we are told that notice will be considered as a short term notice and we will have to pay a penalty for the whole month rent of $935. This I think is unfair and despite all our initial negotiations and timely planning. Kumaran is the lease holder and since he was away he asked me to speak with the lease office.

LANDLORD / TENANT RESPONSES (4)
From Date IP Address Response
Renter Sep 22, 2008 72.92.113.164 Agent, i feel disappointed as I think whatever has happened is solely due to mishandling the issue by the management.a) I would appreciate if the RPA could arrange a meeting between me, the lease signer and the upper management. b) if the RPA would affect the rating of this management for ill treating their renter
Renter Sep 12, 2008 72.92.113.164 Agent Paxton thanks for getting back to me today. I have emailed you the relevant document. Look forward speaking with you. Have a nice weekend
Renter Sep 10, 2008 63.139.52.122 Agent Look forward to speak with you today
Renter Sep 9, 2008 72.92.113.164 Thanks Agent. First regarding the breach of contract. Today the lease holder(LH) and I went to the office to explain to the manager that the official LH was traveling and hence I was talking with the company. This should clarify that there is no breach of contact since he is around. After the choices were given i gave a letter stating I will leave on Oct15 but only asked to reconsider the penalty, the letter was accepted then but now they change the stand saying the LH should have given it.

INVESTIGATING AGENT - REMARKS (10)
Agent Date Response
AGENT #204 Sep 25, 2008 Landlord has refused to mediate a fair resolution. Case Closed.
Agent Sep 25, 2008 RESPONSE CONFIRMATION: The tenant has made a final statement that was confirmed by the agent. The RPA does not arrange in person meetings, however, this case will be documented as public record and made available.
Agent Sep 22, 2008 3 DAY RESPONSE PERIOD: The is unable to provide any additional help and will be required to close this case. Both parties, landlord and renter are allowed to make final statments within the next 3 days.
Agent Sep 22, 2008 FINAL RESULTS: After failing to get a response from upper management, Agent Paxton contacted the property manager. They have confirmed that they are unwilling to waive any fees and feel they are in the right to continue forward as a broken lease. Management will not re-consider fees.
Agent Sep 19, 2008 UPDATE: Upper management was contacted earlier this week. They have not yet responded to our request. Agent will attempt again this coming week...
Agent Sep 16, 2008 DOCUMENTATION PROVIDED: Tenant has provided the agent with copies of the letters that were sent to management. Management clearly agreed to allow tenant to terminate agreement on the 15th of OCT. Agent has contacted upper management to discuss the case. Pending Response...
Agent Sep 12, 2008 UPDATE: Agent spoke with tenant to ask if he could send a fax or email copy of the termination letter that was originally provided to the manager. He has agreed to provide this information. Pending Copy of Termination Letter...
Agent Sep 9, 2008 TENANT CALL: Agent left a message for the tenant explaining the situation. Management is not willing to negotiate or waive fees.
Agent Sep 9, 2008 MANAGEMENT CONTACTED: Agent spoke with Joan concerning the case. Management claims that the options listed below were offered to the tenant in May, however, since the tenant failed to pay the fee or to provide a written acceptance of the terms-- the offer was null and void. Management is not willing to waive or accept the previously discussed charges, since the tenant never provided a written confirmation.
DIVISION Sep 4, 2008 This case has been assigned to an Investigating Agent.