Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Bed Bugs | Case#**-*241
Murfreesboro,
Tennessee -
37130
I have bed bugs coming through my walls and ceilings. Chelsea Place has a contract with their exterminator to come every Monday and Wednesday and instead of dealing with the infestation when it was discovered they want to put it off until next week so that they don\'t have to spend extra money on the issue. I am pregnant and have been eaten alive. They continue to be rude and discourteous when dealing with the issue and they insist it is not an emergency. We are suffering greatly and are being talked down to a lot.
Bed Bug Infestation/Problems With Neighbors | Case#**-*349 After living in this apartment since October 25th, 2012 - we have been repeatedly subjected to neighbors with serious family issues. The first 6 months we lived here the neighbor across the hall in A307 had a son who was not on her lease who lived there with his girlfriend who was not on her lease. He was in and out at all hours of the day - slamming the door - yelling and fighting was constant in the apartment. Finally the police were called because he beat up his girlfriend outside of the apartment in front of my door. I work at home - and heard all of it. I had to go to court 3 times for this boy to testify as a witness due to his disturbing the peace and attacking his girlfriend. I complained several times about this problem. Finally the tenant was evicted after month and months of the disturbance. At this time a new tenant moved in the apartment below us A208 new tenants moved in. Immediately the first night they moved in a fight broke out - and since then day after day these people are fighting yelling - slamming doors - smoking and drinking in the hall ways during their fights. I did not file a complaint until today - as the last time I complained it took months before anything was done. Yesterday November 20th, 2013 i received a notice of a Bed Bug infestation in my neighbors apartment. We now have to put everything we own in plastic bag - washing all of our bedding - pillow etc. Please see attached documentation. I have now asked my landlord to break our lease - they refuse advising they we have to give a 60 day notice. Our lease is up December 31st. We want out of this apartment. I am afraid for my health - as I am trying to get pregnant and should not be under stress right now. I am also afraid for my health of the Bed Bugs. I'm very allergic to any kind of bug bite - i dealt with a flee infestation in California because of a landlords dog and I have permanent scars on my legs from the flee bites. I do not want to take the chance of getting bit by Bed Bugs.
Bed Bugs Problem | Case#**-*687
PT CHARLOTTE,
FL -
33952 5356
We have had bed bugs in our apartment since October 2017 we moved in the apartment June 2017 we contacted our landlord put he haven\'t got back in contact with me.
Trash Accumulating On To The Ground | Case#**-*952
Baltimore ,
Maryland -
21209
The trash area is constantly overflowing and people throw away beds and furniture which is not acceptable! It smells and I see trash half way down the street and I know it’s coming from our resident trash area. This is a serious health hazard violation and it attracts all forms of unwanted pests.
Breach Of Agreement | Case#**-*462
Dallas,
Texas -
75252
Apt 244 constantly every night hasvtv blasting through walls after 10 pm and Corporate and manager on site have been notified since last 4 months on this issue and nothing is resolved. Corporate amd mangerbon sitevrefuse to stop the tenant from Causing disturbances every night after 10 pm
BED BUG< MICE< ROACh infestation | Case#**-*929
CHICAGO,
IL -
60626 6217
infant and woke up one day to find bites all over my stomach. Since then (September) we have had four attacks. The landlord failed to inform the other tenants when we had bedbugs as well. SO no one ever knew what was going on and we were just passing them back and forth for the last 6 months. we asked to leave the lease two weeks early to find a safer and cleaner place for our child. He verbally agreed and even offered to let us take the month of March to move out and that he had secured tenants for April 1 already. we found a new place and two days later he renigged on that offer and claims he never promised that. Given that we have to throw out and replace all (four beds) I think it is fair to let us out two weeks early. Plus, he stated that he was not going to tell the new tenants about the bedbugs. Perhaps he needs two weeks to rid the apartment of them.
Fraud To Get Cash | Case#**-*996
Allen,
Texas -
75002
referred to property by community support member went with my child to view home landlord tried getting me to pay cash. 14 grand for 6 months\\\' rent and other things, seemed like a scam case being filed with ag - fra - and other agencies for resolution so this doesn\\\'t happen to any other potential renter going forward i have all emails texts and written statements from others he has scammed
Breach Of Privacy | Case#**-*928
Radford,
Virginia -
24141
Hello i am in a pickile with my landlord right now. They have been trying to sell the place recently and im 100% ok with that. But they do not call us give us anything in writting and are just haveing agents random people call me not him. He will not answer us so he try to have his agent call me textvme late at nigjt sayimg im coming by at this time tomorrow and we both have to work. They will not work with us on a time and he gives keys to random people to just enter in when im not home. And its not to fix anything or emergency at all. They have been going into my home when im not there and kerp just showing up they have tried 6 showings in just thisbone month. Me and my wife have had to miss alot of work and that hurt our paychecks bevause we were told theu would go in anyway and we had a right to be there if they would have just waited till 3pm when we all get off work. They also put the home up for rent to own while we wte still luveing here. They said they wanted to sell it not rent ot out. We deserve avright to know everything that they are planning and doing and WHO they give my number too call me ect. But they just keep callung textimg for a time they wsnt and we need to work so i tru telling them that time doesnt work need better times and less people in one day its too much stress. They also habe maitnence people come in high and drunk all the time the last time the flooded the house and blew up our hot water heater and yet we were responsible. Anytime i have asked for something to get fixed they tru to charge us for there own appliance issue. Also. Recently the owner of the company died now we know nothing of who owns the property now who our moneys going to i also think thry spent our security deposit on the neighbors houses everyones home has been remodeled but ours. They habe brand new everything but we get nothing. This is so unfair. We need help please. The house is gettingvready to collapse as well there are holes soo many holes in the roof that cause water damage and its completely rotted away verry unsage and its got bees nest all over they dont want to fix the problem im highly alergic and can die almost did last week i got attacked byba bunch im still hurting and in pain had to miss work ect.
Bed Bugs 2 Nd Time | Case#**-*644
TOPEKA,
KS -
66604 1671
This is the second time I had bed bugs the first time the owner had someone spray but didn\\\'t treat other apartments we have bed bugs again for a second time creating unhealthy conditions they must have came from the other apartments cause our neighbor has them too
I don,t know for some reason but they dont renew my contract for july 2013 | Case#**-*461
severrn,
Maryland -
21144
They are argue about that somtimes we dont pay the rent on time but i think it is another reason because i pay all the over fees when i pay late but i think the problem is but when i lease this apartment i get when they was running special because for a apartment like this know they rent it for more money they cannot raise my rent that much they rather to throw me out and rented for the value there is something now and i wandering if i legally do something about it i like here and i dont want to leave period sincerely rudy zuniga and ana hidalgo
Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Resolve Rental Problems?
Once you file a complaint, the RPA will contact your landlord or property manager to mediate a prompt resolution. The RPA online mediation system provides an effective complaint resolution process that helps solve problems quickly. Complaints filed through the RPA are documented and help protect tenants' rights by providing a program that protects against landlord retaliation and unfair practices. Agreements reached through the RPA Apartment Complaint Center are legally binding and enforceable. When required the complaint can be used as evidence in court.
The RPA requires a $35 one-time processing fee to cover the cost associated with contacting the landlord, online mediation, paperwork, and public record filing. Prior to 2006 the RPA complaint program had no fee. However, due to abuse by tenants that were filing bogus complaints; the RPA found it necessary to charge of fee to eliminate fake complaints and to cover costs associated with complaint handling. If you are looking to report the problem only and not seeking a resolution, you can use our free Report Landlord option. (The report landlord option will only document the problem and will not provide any assistance in resolving disputes.)
Tip: On your complaint form you can request that management reimburse you for RPA filing fees.
How long does the process take?
The RPA is able to resolve complaints fairly quickly, unlike court or other legal options. Cases are normally assigned in the order received; however, you can upgrade your case to be rushed if you need your case escalated. (option available immediately after filing)For fastest processing try to submit your complaint before the next processing deadline. (Count down shown next to "File Complaint" button.) Once the mediation process begins, your landlord will have 3 business days to respond to the mailed notice. If a landlord email address is provided the RPA will send out both a written notice and email notice which can provide an immediate resolution. Many times cases are resolved immediately after receiving the RPA® notice, however depending on the complaint, it can take longer if both parties are unable to reach an agreement quickly.
Tip: To speed up the process... On the complaint form request reasonable and fair solutions.
Does the RPA Guarantee to Resolve Every Complaint?
Each complaint is guaranteed to be worked by the RPA complaint system. The RPA mediation system will work to resolve every complaint regardless of how big or small the complaint. However, the RPA can't guarantee the end results of any complaint. While we work to solve each complaint, the guarantee is limited to our processing of your complaint. All fees associated with the complaint are non-refundable dispute the outcome of the complaint. Each complaint is Guaranteed to be worked by our complaint system and will be documented against the landlord should they fail to cooperate.
Tip: To get positive resolutions to your complaint; try providing resolutions that are fair.
What Happens After I file a Complaint?
Upon filing your landlord / property manager complaint you will instantly receive a case number. Your complaint case number can be used to immediately access your complaint status page. The RPA will process your complaint and contact your landlord for an immediate resolution. On your status page you can view case status, upload files or images, respond to the complaint, update/ change resolutions, accept or close complaint. The RPA complaint center updates your case status in real time and provides you with tracking to see exactly what is happening with your complaint. Once the case is closed, the complaint will be attached to your landlords public record which is quickly indexed by all major search engines. (Your information is never made public)
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
Tip: Check your case status at least every 3 days. (Respond / update your case as required)
Who Can File a Complaint with the RPA?
Any renter located in the United States of America has the right to file a complaint with the RPA. The RPA does not accept complaints outside of the USA. In general, the RPA will accept every complaint regardless of how big or small the problem may be.
Tip: When possible, try resolving your problem with your landlord before filing a complaint.
