Ohio tenants have rights, solving security deposit problems is your right...
Every day, tenants like you, turn to the RPA to quickly get deposits refunded & unfair charges dropped.Filing a Complaint with the RPA is the fastest and most effective way to get your deposit refunded and unfair deductions dropped. - even attorneys rely on the RPA to help solve dispute problems for their clients. As a tenant you have rights to fight for your every penny of your deposit. Yes, the RPA fight to get your deposit back.
What Ohio Security Deposit Problems Can the RPA solve?
Did you know... the RPA accepts all deposit complaints, but these are the most common complaints resolved by our organization:
Security Deposit Refunds
Getting your security deposit back promptly.
Charges to Security Deposit
Unfair, False, Unreasonable, or other types of deductions
TIP: On the complaint form you can request that your landlord reimburse you for the $35 complaint filing fee. (that's the only required fee to file a complaint)
Rent Problems Are Frustrating; but you're not alone: Thousands of tenants rely on RPA to solve problems
Emergency Repair | Case#**-*149
NY,
New York -
10010
There is an Emergency water leak emanating from my bathroom tub faucet. The water from the tub faucet has been running continuously 24/7 since Monday May 20. The Super attempted to stop the water flow but was unable. New parts (approximately $100) are required to repair and stop the water.
I have called and emailed the Managing Agent, filed 311 complaints daily and filed a complaint in the local Housing Court. The Managing Agent advises that they are waiting for an approval from the Landlord/Owner- 254 PAS Property, LLC. According to the Super who has reviewed the situation, the repair is straightforward and would take approximately 2 hours to complete. Penmark Management has not given a reason for the delay.
Manager flocked bedbugs into my apartment | Case#**-*771
DENVER,
0 -
80246
The landlord knew bedbugs were a major problem and didn't take precaution or warn of the infestation. Instead they kicked out as many tenants as they could while they began extensive construction on the property. All of the tenants they removed had bed bugs and the owners knew of it. They pretty much flocked them into my apartment and told me the swollen bites all over my body were spider bites when really I was having a bad allergic reaction to the BEDBUG bites. They're trying a little bit to help me but I feel as if they're not doing enough to rid the problem they gave me and wait out the terms of my lease which end on august 31st. They have agreed to give me my deposit back and fumigate repeatedly but they haven't called a professional in to do it. They claim that the professional wont do as good of a job as they will. They also haven't agreed to replace any of my property damaged by bedbugs. Only one of the managers, Anthony has even tried to help, so when Anthony is not around then it is impossible to get any closer or help and even with him I am not certain that is problem is resolved.
Harassment/breach Of Apartment/violation Of Privacy | Case#**-*133
El Paso,
Texas -
79936
Mike the property security has continuously stalked and harassed myself and my guests on numerous occasions. He is overzealous with security, made us feel very uncomfortable, disturbed and stalked us. For example, he followed us uncomfortably close from the pool area to our apartment in the dark with a bright flash light for no reason. We caught him disturbingly looking inside of my car at times in the night with a flashlight. On July 5th my daughter (who is a stated occupant on the lease) was at the pool area supervised with my wife (her guest). Mike asked for my wife\\\\\\\'s apartment number and she said her husband (me) was on the lease and it was apartment 316. Also that his daughter Julianna was on the lease and he said she could not be there because someone had to be 18 on the lease to be at the pool. This was never stated in the policy handbook nor the lease, at all and I have all supporting documents. The handbook states any person/occupant over the age of 15 may use the pool area without an adult. A non lease signer is allowed to use the pool and even Jennifer stated so in an email. My wife was my guest and my daughter was the occupant stated on the lease. My wife tried to reason with Mike and even told him that she had already had plans after the Holiday weekend to move in officially since we were barely getting back together. Mike was very rude to my wife and daughter and harassed her, mocked her in front of other guests and even was screaming loudly for a sporting event with people that were drinking alcohol. Mike nor the property manager Jackie never stated that a \\\\\\\"lease signer\\\\\\\" could only use the pool. They just said someone \\\\\\\"on the lease\\\\\\\" could use the pool. My wife knew my daughter was on the lease and was upset at Mike for abusing his authority and embarrassing her so she did not leave. He was rude and he went to call Jackie over and she was rude too. I tried to reason and plead with her that I was on my way home from work and would be there within minutes and instead they called the cops on my wife, traumatized my daughter and filed a no trespass on my wife so she could never be on the premises or she would be arrested. Not once did she cuss or act out of line. This has caused our family to live elsewhere for the past month. I have tried several times to reason and they ignore my emails and have my wife still banned. In actuality, he had been stalking and harassing us from the beginning.
I Need Someone To Speek With Please I Need Help | Case#**-*832
KENT,
WA -
98031 4106
Indigo springs apartment is not good apartment for live I need to speek with someone please they Diidnt listen to me my selling drob water when it’s raining I told the office 1000time no body do anything and when I went to rent somewhere else they told the new apartment that we have complien and we have noises l have 2 big boys and no one doing any nosies please there is too many thinks to tell I need someone to speek with I have this problem in 7 months and no one help me
Infestation Of Mice/rats | Case#**-*743 Aug 22 I let the manager know we caught a rat/mouse after the health dept came and told us where to set up traps. Neighbors below us have been telling me of their mice problem weeks before that. Since then my manager gave us 2 traps and sent workers to cover a hole they chewed. The mice have since chewed numerous holes all over the kitchen. I sent my manager photos. I have asked for an exterminator to come all he did was put more traps. Every night there are wood shavings and mice feces all over my kitchen floor. I can't sleep.
Failure to comply with lease: 46227 serpentine | Case#**-*607
Big bear city,
California -
92314
The owner of the property accessed the basement of the home for personal storage. The home was rented as is without any amendment stating that the basement was not included in the rent. We tried to remedy the situation by offering funds for a local storage unit for their property, however the owner refused and proceeded to call a locksmith in order to gain access into the basement. The landlord argues that the basement was not Included in the home however, The keys for the garage the main home and the basement were all different keys and all three keys were given to us upon move in and there is no evidence to support landlords claim otherwise. We pay rent for the entire home and should have exclusive access to entire home.
Deposit Refund | Case#**-*020
Beaumont ,
Texas -
77703
Ms. LaBove declined returning of deposit to hold apartment after I stated I wasn\\\'t going to move in. I told Ms. LaBove that it wasn\\\'t in my best interest to rent from her because she wanted me to pay for the rent of October 1,2017. I never lived in the unit reason is; the property had not yet been repaired by the promised day of Oct 1, 2017. Ms. LaBove stated take her to court because she couldn\\\'t return my deposit due to other financial obligations that had nothing to do with the property. I feel Ms. LaBove is co-mingling funds.
Repair issue | Case#**-*906 We have notified Bertha Henry several times regarding the leak, and they have failed to complete any repairs. Due to their negligence, our mattress in now destroyed. We ask that they pay for the damages $600. The apartment also has Cockroachs, they have also received complaints about the matter but they have not resolved the issue.
Deposit Problems | Case#**-*079
provo,
Utah -
84606
Management company failed to give us our deposit money within the 15 day window. We moved out on August 27th and didn't get a depost check until September 27th. They also claimed false cleaning charges against us from a cleaning company that doesn't have an active business license. They "accidently over charged" us $120 that we had to fight tooth and nail to get back.
He Moved Me In And Others Knowing He Had A Bed Bug Problems | Case#**-*985 He moved me in and others knowing he had a bed bug problems , the previous tenant moved out because of the bed bugs and I have his contact info he said if we decided to do anything about it let him know,
Deposit Dispute Complaint Process in 3 Simple Steps:
File Apartment Complaint: Fill out complaint form with your proposed resolution. Instantly recieve your case number.
Check Status: See the current status, respond, upload files or images, accept fair solution or purpose alternative solutions.
Landlord Public Record: Positive or Negative record is attached to landlord based upon their responses. Your (tenant) information is not made public.
Complaints Tips:
Uploading pictures / files is helpful
Try to request fair solutions
Focus on major issue, not on many
Check your status every 3 days
Avoid accusations or hostile tones
Be willing to accept alternate solution
How Does the RPA Help Me Get My Deposit Back?
As a tenant you have the right to get every penny of your deposit back. When you file a complaint through the Rental Protection Agency this starts a formal dispute resolution process in which the RPA will do everything in our power to see that your landlord promptly resolves your complaint. Landlords know that if they fail to cooperate with the RPA it can result in a negative public record that can make it hard for them to fill vacancies in the future.
Why is there a Filing Fee of $35
The $35 filing fee is the only required fee to process a complaint. The fee is required to help offset the cost of representing your complaint. The RPA complaint center is designed as a low cost legal solution for tenants and in most cases is more affordable than other legal options. Many tenants will compare the cost of filing a complaint to the cost of not filing a complaint. If you file a complaint and the problem is resolved will the solution be worth the cost of filing the complaint?
TIP: Don't forget, on the complaint form you can request that your landlord reimburse you for filing fee.
Most tenants file a complaint with the RPA to solve the problem such as getting a deposit refunded, or to get an unfair charge or deduction removed. However, some tenants file a complaint to report the landlord publicly as a warning to other tenants. When a complaint is filed against a landlord it will show up on their public record which is indexed by all major search engines. Filing a complaint is one way for tenants to stand up against bad landlords to warn future tenants about deposit problems they've had.
Does the RPA Guarantee to Solve My Deposit Refund Complaint?
We do guarantee to do everything in our power to solve each complaint that is filed. However, there are some situations where bad landlords fail to cooperate. The RPA can't force a landlord to comply if they refuse; but we can impact their public record which can make it difficult for them to find new tenants. We guarantee to represent the complaint and to create a public record against landlords that fail to resolve complaints.
Will My Name Show up Publicly?
No. After the complaint is closed and made public; your information (tenant name) is removed. During the complaint process your complaint can only be accessed through your case number and pin number. Both the landlord and tenant are assigned a pin number that is unique. The RPA protects tenant's privacy by blocking your name from the public record database. However, the record does show the landlord name.
Protection Against Landlord Retaliation
Its unlawful for your landlord to retaliate against you because you filed a complaint. Your landlord cannot evict, harass, limit access, raise rent, or treat you unfairly because you filed a complaint. As a tenant, you must still pay rent and comply with rent terms stated within your contract. Filing a complaint does not eliminate your responsibilities.
All 50 States have regulations that protect security deposits. In most cases the landlord is required to provide a refund within 30 days and must provide proof cost associated with charges or deductions against your deposit. Many states require the landlord to furnish copies of receipts for work completed. If you have a deposit refund dispute or feel your landlord is being unfair with your security deposit; you have rights. Filing a complaint is one of those rights.
