CIM Group    |    Los Angeles    ,    California 90010    Landlord Complaint 24-2314

On Friday, June 4, a building alarm was sounding from a Honeywell NFS-320 device at approximately 12:00pm located at the north facing entrance of 2231 S Western Ave and continued to sound throughout the day, with brief moments of rest in between. The alarm was audible through the hallways of the first floor where I live and the sound would resonate inside the apartment dwelling. At 9:00pm, after returning from work to rest, the alarm was still sounding, so a maintenance ticket was created and then escalated to an emergency level. There was a timely response by the building maintenance person, Charles Hinkins, who knocked on my door to ask what the messaging on the alarm system said, because when he arrived earlier in the day to address a complaint of the alarm, it was not sounding at the time of his arrival My wife and I were grateful that he was able to get the alarm to silence the evening of Friday, June 4. Continuing to Saturday, June 5, at 11:50am the Honeywell NFS-320 alarm continued to sound. I went to the maintenance ticket that was filed on June 4 but there were no status updates to be found regarding the alarm. I felt as if the issue was not acknowledged and I would need to press on Charles Hinkins to address this alarm which was getting to be stressful. An email was sent to Charles at 1;32pm including an image of the message displayed on the Honeywell. I received a reply from Charles within an hour with a reply “I’m on it.” While there was a sense of relief that the problem was being handled, it was not the end of the alarm, and the correspondence with Charles had no follow up or an expectation made as to when the alarm would stop, or why it could not be silenced. At some point Saturday evening the alarm was turned off and I could rest, but felt uneasy due to the psychological effects of hearing the prolonged alarm noise. On Sunday, June 6, at 9:00am, The Honeywell alarm resumed. I checked the maintenance requests for this issue and found no updates or any acknowledgement of the issue. With no hope for a resolution I emailed the CIM Group management and included Charles Hankins asking for an ETA towards a resolution and requested to at least silence the alarm at 2:16pm. No response was made and throughout the remainder of the afternoon and into the evening the alarm noise had to be endured without any explanation from management to the residents about the alarm.