Landlord Complaint Record: #24-1788

Cornerstone Real Estate, Inc.    |    Wei Li    |    Wayland    ,    Massachusetts 01778    Landlord Complaint 24-1788


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CASE CLOSED CASE DROPPED Aug 21, 2020


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 24-1788 Filing Date : Aug 19, 2020
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Wei Li RENTER : Kept Private
Property Name : Cornerstone Real Estate, Inc.      
Address : 19 Black Oak Road Address : Kept Private
City, State - Zip : Wayland, Massachusetts - 01778. City, State - Zip : Boston, Massachusetts - 02115.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Provided Wrong Information And Get Us Signed The Lease
Fair Resolution according to renter :
  1. Terminate The Lease Right Away And Give Us Our Money Back

RENTAL DETAILS
Address               :   107 JERSEY ST APT 17
City, State - Zip   :   BOSTON, MA - 02215 4825.

COMPLAINT DETAILS (from renter)

We are group of 3 girls. Our Broker Meng Su, shared a video of this house and we all liked it but we never saw the unit in person. They just shared a video with us. After constantly telling the broker that we would like to go and see the apartment. The broker told us that due to covid the tenants are not allowing anyone into the unit. She made sure that everything is legit and there\'s nothing to worry about. Trusting her, we signed the lease. The lease starts on Sept. 1, 2020. After they got the full payment, including $500 broker fee, they shared the number of the current tenants. We talked to them and and they told us everything. We went over to see the apartment and we found out that the video shared with us is totally deceptive. The condition of the house is filthy, miserable. The most important thing that was missing in the video was that the way to only bathroom in the house is from the room. The bathroom is not in a common space but inside a room which we should have known before signing the lease. This is a concern for us and we would have not signed the lease. Now, when we talked to the broker, they just don\'t want to do anything. they are like, we will return the money back and does not want to help in any regard. We gave them several options, that find us a new apartment but according to them the owner does not want to do anything.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Aug 21, 2020 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Aug 21, 2020 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Aug 21, 2020 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Aug 21, 2020 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Aug 21, 2020 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Aug 21, 2020 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Aug 21, 2020 Delivery Estimate: The complaint notice sent to Wei Li 24-1788 Wayland, Massachusetts should have arrived or will arrive within 24 hours.
SYSTEM Aug 21, 2020 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 27, 2020 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-1788 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 21, 2020 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Wei Li
19 Black Oak Road
Wayland, Massachusetts 01778

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Aug 21, 2020 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-1788.
SYSTEM Aug 21, 2020 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 21, 2020 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 19, 2020 An email confirmation was sent to the tenant at 08-19-2020 22:04:23. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 19, 2020 CONFIRMATION OF COMPLAINT: A complaint about Provided wrong information and get us signed the lease has been filed pertaining to 24-1788 or Wei Li located in Wayland, Massachusetts 01778. Case is pending mailing confirmation.
SYSTEM Aug 19, 2020 Complaint 24-1788 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.