Landlord Complaint Record: #24-1591

76-78 Phoebe, LLC    |    John Corticelli, Susan Corticelli    |    Woonsocket    ,    Rhode Island 02895    Landlord Complaint 24-1591


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Latest Activity :    Response from SYSTEM on Apr 24, 2020.


Case Number : 24-1591 Filing Date : Apr 24, 2020
Investigating Agent : Kept Private Case Disposition : Case Open / Active
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Apr 24, 2020
Multiple rodents

upload Kept Private Renter Apr 24, 2020
Rodent droppings everywhere in our stove where we prepared food

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : John Corticelli, Susan Corticelli RENTER : Kept Private
Property Name : 76-78 Phoebe, LLC      
Address : 65 Barton St Address : PO Box 45
City, State - Zip : Woonsocket, Rhode Island - 02895. City, State - Zip : Millville, Massachusetts - 01529.
Phone : 401 692-0401 Phone : 4016608478

COMPLAINT : Rodent Infested Rental Property, Breach Of Court Ordered Stipulation.
Why Renter Filed :
Fair Resolution according to renter :
  1. 1. Security Deposit Refund Of $800.00.

RENTAL DETAILS
Currently living in Rental : No      Property Type :
Rent : Beds : 0      Address               :   513 Diamond Hill Rd Basement Unit
     City, State - Zip   :   Woonsocket, Rhode Island - 02895.
Deposit : Baths : 0
Number of People in Household :

PRECEDING CIRCUMSTANCES
Renter has contacted landlord about problem : No     Written Contract : No
Landlord has attempted to resolve problem :     Problem is ongoing :

COMPLAINT DETAILS (from renter)

Upon viewing and accepting the unit located at 513 Diamond Hill Rd, Basement Unit, Woonsocket, RI 02895 in July 2019, I was never informed that the property has a history of and current rodent infestation issues. After moving and settling into the apartment in August 2019, my fiancé and I started noticing rodent droppings around the apartment here and there. Nothing too alarming at first, but in November and December, as the colder months approached us, it started getting worse. My fiancé and I both started noticing rodent droppings in our stove where we prepared our food, in our cupboards, under the baseboard heaters, under the sink, fridge and dishwasher in the kitchen, in our bedroom closet, under our dressers, etc. By the first week of December 2019, we began witnessing rats/mice running across our floors, nesting in our belongings, hearing them running around within the walls. We notified the landlord of the issue right away and sent them pictures of us catching a few on glue traps. The landlords response was “if you need more traps, let me know.” I did let them know and although they promised to deliver some, they never showed up and dropped some off. I had to buy them myself and withhold costs from rent. By the end of January 2020, I caught MORE than 50 mice. February 2020, I was so fed up and disgusted with how inhabitable and unsanitary the apartment was and how the landlord refused to do anything to rectify the issue, I withhold rent and decided to seek legal advise. The landlord finally decided to call pest control but all they did was come in and lay down more traps. Nothing more than what we were already doing. I took it upon myself to hire Terminex and they told me the house needed an exclusion, to seal the entry point outside the house to prevent them from coming in. I tell the landlord and they don’t want to hear it. Instead of fixing the problem permanently, my fiancé and I were served with eviction papers. We went to court expecting to present the case in front of the judge but the landlords lawyer offered us everything we wanted during mediation as a stipulation, which was to wave past due rent and to give us our security deposit back if we left without damaging anything, so we can afford to move. We moved on March 15 2020, and it is now April 23 2020. We have tried contacting the landlord and their lawyer and they haven’t returned our calls, Nor have we received our security deposit although we left our forwarding address.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Apr 24, 2020 Delivery Estimate: The complaint notice sent to John Corticelli, Susan Corticelli 24-1591 Woonsocket, Rhode Island should have arrived or will arrive within 24 hours.

SYSTEM Apr 24, 2020 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 30, 2020 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-1591 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Apr 24, 2020 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
John Corticelli, Susan Corticelli
65 Barton St
Woonsocket, Rhode Island 02895

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Apr 24, 2020 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-1591.

SYSTEM Apr 24, 2020 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Apr 24, 2020 Complaint Accepted by RPA and is pending further processing.

SYSTEM Apr 24, 2020 New image uploaded by Tenant.

SYSTEM Apr 24, 2020 New image uploaded by Tenant.

SYSTEM Apr 24, 2020 An email confirmation was sent to the tenant at 04-24-2020 01:28:42. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Apr 24, 2020 CONFIRMATION OF COMPLAINT: A complaint about Rodent Infested Rental Property, Breach of Court ordered stipulation. has been filed pertaining to 24-1591 or John Corticelli, Susan Corticelli located in Woonsocket, Rhode Island 02895. Case is pending mailing confirmation.

SYSTEM Apr 24, 2020 Complaint 24-1591 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.