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CASE CLOSED |
RESOLVED |
Mar 4, 2019 |
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RENTAL DETAILS |
Address : 107 Woodside Ave.
City, State - Zip : West Lawn, Pennsylvania - 19609. |
COMPLAINT DETAILS (from renter) |
Kim Matten has falsely accused us of modifying and damaging the hot water heater in the home we rented from her. Kim sent us a letter via an attorney stating the security deposit would not be returned because she had to replace the hot water heater. We never had any problems with the hot water heater, and if we had, we would of let her know so she could arrange to have it repaired or replaced. It was in perfect working order. The letter from the attorney did not include a detailed inspection report from a company stating what damage was found and why they think the hot water heater was modified by us. The attorney also did not include a detailed receipt showing the breakdown of the cost of a new hot water heater and labor charges. This is a completely false accusation and we would like our security deposit of $1200 returned to us.
Thank you,
Claudio and Adrienne Espiritu
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INVESTIGATING AGENT - REMARKS (11) |
Agent |
Date |
Response |
SYSTEM |
Mar 4, 2019 |
CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
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SYSTEM |
Mar 4, 2019 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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SYSTEM |
Mar 3, 2019 |
Delivery Estimate: The complaint notice sent to Kim Matten, Pauline Matten 24-0573 Sinking Spring, Pennsylvania should have arrived or will arrive within 24 hours. |
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SYSTEM |
Mar 3, 2019 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 09, 2019
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-0573 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Mar 3, 2019 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kim Matten, Pauline Matten
814 Ironstone Ln. Sinking Spring, Pennsylvania 19608
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
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SYSTEM |
Mar 3, 2019 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-0573. |
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SYSTEM |
Mar 3, 2019 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Mar 3, 2019 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Feb 28, 2019 |
An email confirmation was sent to the tenant at 02-28-2019 20:22:50. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Feb 28, 2019 |
CONFIRMATION OF COMPLAINT: A complaint about Deposit Problem has been filed pertaining to 24-0573 or Kim Matten, Pauline Matten located in Sinking Spring, Pennsylvania 19608. Case is pending mailing confirmation. |
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SYSTEM |
Feb 28, 2019 |
Complaint 24-0573 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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