Landlord Complaint Record: #24-0305

1008 Lancer Drive    |    Janet Tan    |    San Jose    ,    Virginia 95129    Landlord Complaint 24-0305


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CASE CLOSED RESOLVED Dec 1, 2018


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 24-0305 Filing Date : Oct 18, 2018
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Janet Tan RENTER : Kept Private
Property Name : 1008 Lancer Drive      
Address : 1008 Lancer Drive Address : Kept Private
City, State - Zip : San Jose, Virginia - 95129. City, State - Zip : Ruckersville, Virginia - 22968.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Refusal To Return My Portion Of Rental Security Deposit
Fair Resolution according to renter :
  1. Refund Of $1920 Security Deposit

RENTAL DETAILS
Address               :   1008 Lancer Drive
City, State - Zip   :   San Jose, Virginia - 95129.

COMPLAINT DETAILS (from renter)

I vacated the rental that I signed the lease on with my then fiancé. On September 15, 2018, that lease ended. However, my ex-fiancé still resides in the rental. As a result, the landlord is not returning my portion of the rental deposit. I left the rental in clean conditions and returned all keys.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Dec 1, 2018 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Dec 1, 2018 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Oct 21, 2018 Delivery Estimate: The complaint notice sent to Janet Tan 24-0305 San Jose, Virginia should have arrived or will arrive within 24 hours.
SYSTEM Oct 21, 2018 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 27, 2018 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-0305 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 21, 2018 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Janet Tan
1008 Lancer Drive
San Jose, Virginia 95129

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Oct 21, 2018 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-0305.
SYSTEM Oct 21, 2018 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Oct 21, 2018 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 18, 2018 The RPA server has sent an initial email complaint notice to Janet Tan 1008 Lancer Drive concerning the Complaint filed by the tenant: Refusal To Return My Portion Of Rental Security Deposit. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 18, 2018 An email confirmation was sent to the tenant at 10-18-2018 17:02:50. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 18, 2018 CONFIRMATION OF COMPLAINT: A complaint about Refusal to return my portion of rental security deposit has been filed pertaining to 24-0305 or Janet Tan located in San Jose, Virginia 95129. Case is pending mailing confirmation.
SYSTEM Oct 18, 2018 Complaint 24-0305 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.