Landlord Complaint Record: #23-9309

Lighthouse Apartments    |    Lynette Becton, Lighthouse Apartments, Morgan Properties    |    Beltsville    ,    Maryland 20705    Landlord Complaint 23-9309


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CASE CLOSED CASE DROPPED Jan 15, 2018


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-9309 Filing Date : Dec 22, 2017
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Lynette Becton, Lighthouse Apartments, Morgan Properties RENTER : Kept Private
Property Name : Lighthouse Apartments      
Address : 11932 Beltsville Dr. Address : Kept Private
City, State - Zip : Beltsville, Maryland - 20705. City, State - Zip : Beltsville, Maryland - 20705.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Every Apartment In Building Is Inspected And Treated With Heat If Infected

RENTAL DETAILS
Address               :   11912 Twinlakes Dr. #31
City, State - Zip   :   Beltsville, Maryland - 20705.

COMPLAINT DETAILS (from renter)

Moved into new apartment towards the end of November. 1st Day we moved in we were bit up by bed bugs and were even seeing them crawl around THE 1st day in the DAYTIME. Immediately let rental office know they sent Orkin for a 3 treatment process. Orkin came and inspected 1st to confirm bedbugs which we know we had (we even saved some for her) and assured us that the spray treatment would’ve sure rid the problem and that they had no knowledge of the bugs at this location.they claim no one Ever reported bed bugs but if an inspection is done before move in they should have known because the problem was bad. Well I saw Orkin outside my window two days ago walk into my building with all the same equipment to go spray another apartment. Last night I started getting bit again and we easily found 4 bed bugs. I think the spray is just making them travel from apartment which the Prkin lady told me is possible. I contacted the rental office immediately told them all my concerns my phobia of bugs how most of my belongings are outside on the balcony being ruined because I’m scared to bring them inside, how I can’t sleep at night. My boyfriend gets bit so terrible it lasts for weeks very uncomfortable my one year old daughter doesn’t get bit but had a reaction to all the bug spray (we took her to doctor to confirm)! So I called them told them all this and told them I didn’t want orkin to come spray that didn’t rid the problem and it gave my child a reaction. The two people in the office this morning told me there was nothing they could do they just work in the leasing office the manager is on vacation they have done everything they could. I told them that was BS I think they failed to properly inspect the residence or they knew of the problem but still moved us into the apartment. They had maintenance call me to say everything was ok in my apartment I told her no the bugs are back and we kept them for proof she informed me that the lady I spoke with didn’t tell her that and that she would try to get ahold of the manager because I requested to be moved or said they have to do proper heat treatment.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Jan 15, 2018 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Jan 15, 2018 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Dec 24, 2017 Delivery Estimate: The complaint notice sent to Lynette Becton, Lighthouse Apartments, Morgan Properties 23-9309 Beltsville, Maryland should have arrived or will arrive within 24 hours.
SYSTEM Dec 24, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Dec 24, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 30, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-9309 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Dec 24, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynette Becton, Lighthouse Apartments, Morgan Properties
11932 Beltsville Dr.
Beltsville, Maryland 20705

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Dec 24, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-9309.
SYSTEM Dec 24, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Dec 24, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Dec 22, 2017 An email confirmation was sent to the tenant at 12-22-2017 15:52:47. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Dec 22, 2017 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug infestation has been filed pertaining to 23-9309 or Lynette Becton, lighthouse apartments, Morgan properties located in Beltsville, Maryland 20705. Case is pending mailing confirmation.
SYSTEM Dec 22, 2017 Complaint 23-9309 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.