Landlord Complaint Record: #23-9062

Carla Timmerberg Austin    |    Raleigh    ,    North Carolina 27613    Landlord Complaint 23-9062


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CASE CLOSED MEDIATION REFUSED Oct 23, 2017


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-9062 Filing Date : Oct 18, 2017
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 29, 2017
Pics will be uploaded now
upload Kept Private Renter Oct 29, 2017
Pics will be uploaded now
upload Kept Private Renter Oct 29, 2017
Pics will be uploaded now
upload Kept Private Renter Oct 23, 2017
Landlord just text me that she will be up to how I received my mail. Landlord also stated that she is all about modification. I don\'t know what the landlord is talking about because there are still no motion lights that work back here. Please look at 5 he pics in black. Landlord is continuing to harassed me.
upload Kept Private Renter Oct 23, 2017
I really do not understand what her problem. The landlord has stated she will put my mail and packages on the back steps. I don\'t know what the landlord is talking about. But the problem is this. Isn\'t it against the law to tamper someone\'s mail. Landlord has been putting my on the backs steps as she has been doing since a moved here on oct 18, 2009. Then ever since I asked to turn on the motion lights and that can I put a motion light up, she has been harassing me. As I stated the landed is making me very uncomfortable and I don\'t know why.
upload Kept Private Renter Oct 23, 2017
Here is another package that was delivered on oct 16, at 11:23pm. Just like the other package, the landlord has been withholding my mail.the Landlord just told me that this package came today oct 23, 2017 which I have the proof that this was delivered on Oct 16 The landlord is continuing to harassing me
upload Kept Private Renter Oct 23, 2017
Here is another package that was delivered on oct 10, at 1:32pm. Just like the other package, the landlord has been withholding my mail.the Landlord just told me that this package came today oct 23, 2017 which I have the proof that this was delivered on Oct 10. The landlord is continuing to harassing me
upload Kept Private Renter Oct 23, 2017
This package was delivered on Oct 10th at 1:31 pm. The landlord just told me about it today oct 23rd. NoNE of these 3 package were on the steps until today when the landlord pUT them out
upload Kept Private Renter Oct 23, 2017
This was delivered oct 10 at 1:32pm The landlord just text me that my mail is at the front door. These packages were not here yesturday. As Ia showing you proof that the landlord is tampering with my mail.
upload Kept Private Renter Oct 23, 2017
This is the comment that she text me.I had no knowledge that the landlord was keeping my mail an packages away from me. She pretty much said that if I didn\'t put up my packages from her porch she was going to throw them away like she did the other ones. She is continuing on harrassing me for no reason. I have another appt with my dr, regarding my up coming surgery . As you can see, I did not reply to her. Don\'t know watch person I am dealing with. Her mental issues are making me very uncomfortable.
upload Kept Private Renter Oct 23, 2017
Unsafe property motion lights around the entrance of my basement dept. I am permanently disabled
upload Kept Private Renter Oct 23, 2017
Structure has mode. Unsafe lighting conditions
upload Kept Private Renter Oct 22, 2017
All I want the landlord to do is to honor what my dr stated in the letter. Meaning give me time to heal from my upcoming surgery.
upload Kept Private Renter Oct 21, 2017
I want to file a claim aganist my landlord homeowners for neglect for refusing to turn on the motion lights which lead me to miss a step and fall. It was pitch black where I had to enter the apt.
upload Kept Private Renter Oct 20, 2017
The landlord is not giving me all of mail and packages at times
upload Kept Private Renter Oct 20, 2017
This is the issue with not having a seperate thermostat in the apt
upload Kept Private Renter Oct 20, 2017
This is the day that the landlord flipped out on me just because my cousin got cabe for me. She was acting very weird. The cable installers said she was acting like a person on drugs.
upload Kept Private Renter Oct 19, 2017
I am being discriminated due to my disability
upload Kept Private Renter Oct 19, 2017
This states that I have a right to have a live in person to stay with me without being put on a lease
upload Kept Private Renter Oct 19, 2017
This is the reason why I am being eviction
upload Kept Private Renter Oct 19, 2017
My landlord did offer me another dwelling. However it is in an area that I would not be safe
upload Kept Private Renter Oct 19, 2017
This is what happened to me. Once I told my landlord about added a light, within 5 minutes she emailed me the eviction noticed
upload Kept Private Renter Oct 18, 2017
This is the last section of the stairs to get to my apt. This is where I missed a step and fell and landed on my knees
upload Kept Private Renter Oct 18, 2017
This is me walking down the first section of uneven patio steps in the dark with the flashlight on my cell phone
upload Kept Private Renter Oct 18, 2017
This is the side of the house where I have to walk to get to my basement apt. This shows that this motion light was off on the night that I fell too
upload Kept Private Renter Oct 18, 2017
Ths was taken after I fell walking in the drivewsy. That is the stain. The driveway motion lights were off.
upload Kept Private Renter Oct 18, 2017
Proof that all motion lights were off on the night that I feel. This is motion lights in the drive which were off
upload Kept Private Renter Oct 18, 2017
Carla sent me this letter right after I had asked her for a reasonable modification. Which were to turn on the motion lights
upload Kept Private Renter Oct 18, 2017
This is what carla sent me.
upload Kept Private Renter Oct 18, 2017
This is a letter from my dr that states my disabilities and my upcoming surgery
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Carla Timmerberg Austin RENTER : Kept Private
Property Name :      
Address : 6604 Hammersmith Drive Address : Kept Private
City, State - Zip : Raleigh, North Carolina - 27613. City, State - Zip : Raleigh, North Carolina - 27613.
Phone : Kept Private Phone : Kept Private

COMPLAINT : RetaliationR When I Asked For Reasonable Modification. I Am Disabled
Fair Resolution according to renter :
  1. Reimbursement Of RPA Fees. And To Be Able To Stay In My Basement Apt Due To My Drs Orders
  2. Case is still open

RENTAL DETAILS
Address               :   6604 Hammersmith Drive
City, State - Zip   :   Raleigh, North Carolina - 27613.

COMPLAINT DETAILS (from renter)

Two weeks ago I missed a step and fell on the patio steps going which was dark. I damaged both of my knee replacement. I will have to have revised surgery on both knees. I will also be having internal surgery. I am permanently disabled and I need my cousin to help me. When I asked my landlord if I can have a motion light around here in the back of the house where I have to come in and out, she said no. Not even 5 mins after that she sends me a notice of eviction. Under the ADA law, I have the right to have someone to stay with me without that person being on the lease. Under the ADA law, it\'s against the law to evict a disabled person just because they ask for reasonsable moderations. I feel very uncomfortable. She has threatened me. And told me that if I am not moved out of the apt by oct 31 she will turn off the power. My dr had wrote a letter stating that I am in no condition to move at this time due to upcoming surgery. I have the EMS notes that states, that when they came on her property, all motions lights were off and they had to use their flash light. I have a witness that said my landlord was standing outside and she refused to put the lights on. It was pitch black. My landlord told me to use the flashlight on my phone if I need more lights, which I did and missed a step and fell. I feel very uncomfortable. I just don\'t know why my landlord is retaliating against me just because I asked if I can get someone to put up a motion light. I always paid my rent on time. I don\'t bother nobody. I used to take care of her dog. Cause she leaves her dog outside in the cold, raining, hot, weather. So it\'s sad that my landlord is harrassing me like she is. She refused to do any repairs that I have asked. Hold my mail and packages whenever she feels like it. I would receive confirmation of a package that states the package was delivered. And she will tell me I don\'t have any packages. She doesn\'t give me all of my mail. She is or trying to get in my personal business.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (50)
Agent Date Response
SYSTEM Oct 29, 2017 New image uploaded by Tenant.
SYSTEM Oct 29, 2017 New image uploaded by Tenant.
SYSTEM Oct 29, 2017 New image uploaded by Tenant.
SYSTEM Oct 23, 2017 New image uploaded by Tenant.
SYSTEM Oct 23, 2017 New image uploaded by Tenant.
SYSTEM Oct 23, 2017 New image uploaded by Tenant.
SYSTEM Oct 23, 2017 New image uploaded by Tenant.
SYSTEM Oct 23, 2017 New image uploaded by Tenant.
SYSTEM Oct 23, 2017 New image uploaded by Tenant.
SYSTEM Oct 23, 2017 New image uploaded by Tenant.
SYSTEM Oct 23, 2017 The RPA server has sent an initial email complaint notice to Carla Timmerberg Austin concerning the Complaint filed by the tenant: RetaliationR When I Asked For Reasonable Modification. I Am Disabled. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 23, 2017 An email confirmation was sent to the tenant at 10-23-2017 13:38:01. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 23, 2017 LANDLORD UNWILLING TO COOPERATE: The tenant has requested that the complaint be closed due to the landlord, {Landlord Name}, unwillingness to cooperate.
SYSTEM Oct 23, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Oct 23, 2017 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Oct 23, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Oct 23, 2017 New image uploaded by Tenant.
SYSTEM Oct 23, 2017 New image uploaded by Tenant.
SYSTEM Oct 23, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Oct 23, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 29, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-9062 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 23, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Carla Timmerberg Austin
6604 Hammersmith Drive
Raleigh, North Carolina 27613

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Oct 23, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-9062.
SYSTEM Oct 23, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Oct 23, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 22, 2017 New image uploaded by Tenant.
SYSTEM Oct 21, 2017 New image uploaded by Tenant.
SYSTEM Oct 20, 2017 New image uploaded by Tenant.
SYSTEM Oct 20, 2017 New image uploaded by Tenant.
SYSTEM Oct 20, 2017 New image uploaded by Tenant.
SYSTEM Oct 19, 2017 New image uploaded by Tenant.
SYSTEM Oct 19, 2017 New image uploaded by Tenant.
SYSTEM Oct 19, 2017 New image uploaded by Tenant.
SYSTEM Oct 19, 2017 New image uploaded by Tenant.
SYSTEM Oct 19, 2017 New image uploaded by Tenant.
SYSTEM Oct 18, 2017 New image uploaded by Tenant.
SYSTEM Oct 18, 2017 New image uploaded by Tenant.
SYSTEM Oct 18, 2017 New image uploaded by Tenant.
SYSTEM Oct 18, 2017 New image uploaded by Tenant.
SYSTEM Oct 18, 2017 New image uploaded by Tenant.
SYSTEM Oct 18, 2017 New image uploaded by Tenant.
SYSTEM Oct 18, 2017 New image uploaded by Tenant.
SYSTEM Oct 18, 2017 New image uploaded by Tenant.
SYSTEM Oct 18, 2017 The RPA server has sent an initial email complaint notice to Carla Timmerberg Austin concerning the Complaint filed by the tenant: RetaliationR When I Asked For Reasonable Modification. I Am Disabled. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 18, 2017 An email confirmation was sent to the tenant at 10-18-2017 17:58:04. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 18, 2017 The RPA server has sent an initial email complaint notice to Carla Timmerberg Austin concerning the Complaint filed by the tenant: RetaliationR When I Asked For Reasonable Modification. I Am Disabled. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 18, 2017 An email confirmation was sent to the tenant at 10-18-2017 16:45:08. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 18, 2017 The RPA server has sent an initial email complaint notice to Carla Timmerberg Austin concerning the Complaint filed by the tenant: RetaliationR When I Asked For Reasonable Modification. I Am Disabled. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 18, 2017 An email confirmation was sent to the tenant at 10-18-2017 16:43:20. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 18, 2017 CONFIRMATION OF COMPLAINT: A complaint about RetaliationR when I asked for reasonable modification. I am disabled has been filed pertaining to 23-9062 or Carla Timmerberg Austin located in Raleigh, North Carolina 27613. Case is pending mailing confirmation.
SYSTEM Oct 18, 2017 Complaint 23-9062 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.