Landlord Complaint Record: #23-9052

The Callie Apartments    |    CrestMarc Residential    |    Dallas    ,    Texas 75243    Landlord Complaint 23-9052


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CASE CLOSED MEDIATION REFUSED Nov 10, 2017


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-9052 Filing Date : Oct 14, 2017
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 14, 2017
Copy of the move out statement sent on or around 7/7/2017
upload Kept Private Renter Oct 14, 2017
Copy of the move out statement sent on or around 7/7/2017
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : CrestMarc Residential RENTER : Kept Private
Property Name : The Callie Apartments      
Address : 8025 Forest Ln Address : Kept Private
City, State - Zip : Dallas, Texas - 75243. City, State - Zip : Dallas, Texas - 75243.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Deposit, Illegal Towing
Fair Resolution according to renter :
  1. Refund $250 Security Deposit, Refund $164.30 For Towing Cost, Refund $13.33 For Lyft To Towing Facility

RENTAL DETAILS
Address               :   8025 Forest Ln, Apt 1412
City, State - Zip   :   Dallas, Texas - 75243.

COMPLAINT DETAILS (from renter)

On June 22, 2017, Driver #663 from SW Auto Tow, LLC performed a non-consent tow on a rental vehicle from private property at The Callie Apartments. The vehicle displayed the temporary parking permit that was signed by the Callie Apartment staff and was hanging from the rearview mirror as instructed. Thus the driver violated SEC. 48A-34 by removing the vehicle. The towing and booting signs posted at the Callie Apartments were not compliant with City Code and were in violation of SEC. 48A-36. This was investigated and corrected on September 27, 2017 after a code compliance complaint was filed with the City of Dallas. The tow operator was also in violation of SEC. 48A-36 by removing the vehicle without the proper signage in place. There was no notice given as required by Section 684.012(b) and (c) of the Texas Transportation Code. The staff at SW Auto Tow, LLC did state that they have a contract with The Callie Apartments though no further information was provided and it is unknown if the contract is in compliance with SEC. 48A-37. Given that the vehicle was a rental car and had been on the premises since June 1, 2017, it is unlikely that the written agreement was changed to comply with Subsection (b) (1) as required by SEC. 48A-37. After giving 60 days notice of non-renewal of the lease on 5/22/2017, we moved out of the apartment per the request of the management on 6/30/2017. The property management has yet to return the security deposit of $250 for the unit. On or around 7/7/2017, a letter was sent with a \"Move Out Statement\" that alleged the carpet had to be replaced due to \"bleach stains.\" There was no demand or request for payment or any notification that failure to pay would result in involvement with a collections agency as described in section 32.5 of the TAA lease. Subsequently, on 8/18/2017, Sunrise Credit Services contacted me in an attempt to collect $628.66 due to The Callie Apartments. This debt was disputed and no further substantiation of the alleged damage or proof of replacement costs has been provided.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (16)
Agent Date Response
SYSTEM Nov 10, 2017 LANDLORD UNWILLING TO COOPERATE: The tenant has requested that the complaint be closed due to the landlord, {Landlord Name}, unwillingness to cooperate.
SYSTEM Nov 10, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Oct 15, 2017 Delivery Estimate: The complaint notice sent to CrestMarc Residential 23-9052 Dallas, Texas should have arrived or will arrive within 24 hours.
SYSTEM Oct 15, 2017 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID:
SYSTEM Oct 15, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Oct 15, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 21, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-9052 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 15, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
CrestMarc Residential
8025 Forest Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Oct 15, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-9052.
SYSTEM Oct 15, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Oct 15, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Oct 15, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 14, 2017 New file uploaded by Tenant.
SYSTEM Oct 14, 2017 New file uploaded by Tenant.
SYSTEM Oct 14, 2017 An email confirmation was sent to the tenant at 10-14-2017 18:23:58. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 14, 2017 CONFIRMATION OF COMPLAINT: A complaint about Security Deposit, Illegal towing has been filed pertaining to 23-9052 or CrestMarc Residential located in Dallas, Texas 75243. Case is pending mailing confirmation.
SYSTEM Oct 14, 2017 Complaint 23-9052 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.