Landlord Complaint Record: #23-9039

Hawthorne Wood Hollow    |    Hawthorne Wood Hollow    |    Greensboro    ,    North Carolina 27408    Landlord Complaint 23-9039


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CASE CLOSED RESOLVED Oct 12, 2017


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-9039 Filing Date : Oct 11, 2017
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Hawthorne Wood Hollow RENTER : Kept Private
Property Name : Hawthorne Wood Hollow      
Address : 806 Green Valley Rd Ste311 Address : Kept Private
City, State - Zip : Greensboro, North Carolina - 27408. City, State - Zip : Marietta, Georgia - 30067.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach Of Agreement- Bed Bug Issue Surfaced Complex Wont Cover
Fair Resolution according to renter :
  1. Complex Pays 450.00 For Pest Control Treatment.

RENTAL DETAILS
Address               :   1833 Wood Hollow Court
City, State - Zip   :   Marietta, Georgia - 30067.

COMPLAINT DETAILS (from renter)

The complex is refusing to cover a recently discovered bedbug issue. Discussed with the leasing office and they stated per my lease i\\\'m responsible. I dont agree. I have lived in this location for a few years and have never had any issues with infestation. The leasing manager stated it was \\\"my fault\\\" that the bed bugs were present, and that they somehow latched on to me and I carried them into the apartment, which is why they are refusing to cover the expenses. This was an erroneous statement and somewhat subjective and rude. The bedbugs could have been brought in by maintenance or could have been caused by the new tenants I have next door to me. At any rate I should not be responsible for pest control on a place im renting. That is the landlords responsibility.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (18)
Agent Date Response
SYSTEM Jan 6, 2018 The RPA server has sent an initial email complaint notice to Hawthorne Wood Hollow Hawthorne Wood Hollow concerning the Complaint filed by the tenant: Breach Of Agreement- Bed Bug Issue Surfaced Complex Wont Cover. The email address was provided by the tenant at the time of filing.
SYSTEM Jan 6, 2018 An email confirmation was sent to the tenant at 01-06-2018 02:33:16. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 29, 2017 The RPA server has sent an initial email complaint notice to Hawthorne Wood Hollow Hawthorne Wood Hollow concerning the Complaint filed by the tenant: Breach Of Agreement- Bed Bug Issue Surfaced Complex Wont Cover. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 29, 2017 An email confirmation was sent to the tenant at 10-29-2017 00:49:17. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 14, 2017 The RPA server has sent an initial email complaint notice to Hawthorne Wood Hollow Hawthorne Wood Hollow concerning the Complaint filed by the tenant: Breach Of Agreement- Bed Bug Issue Surfaced Complex Wont Cover. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 14, 2017 An email confirmation was sent to the tenant at 10-14-2017 01:57:05. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 12, 2017 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Oct 12, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Oct 12, 2017 Delivery Estimate: The complaint notice sent to Hawthorne Wood Hollow 23-9039 Greensboro, North Carolina should have arrived or will arrive within 24 hours.
SYSTEM Oct 12, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 18, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-9039 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 12, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Hawthorne Wood Hollow
806 Green Valley Rd Ste311
Greensboro, North Carolina 27408

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Oct 12, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-9039.
SYSTEM Oct 12, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Oct 12, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 11, 2017 The RPA server has sent an initial email complaint notice to Hawthorne Wood Hollow Hawthorne Wood Hollow concerning the Complaint filed by the tenant: Breach Of Agreement- Bed Bug Issue Surfaced Complex Wont Cover. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 11, 2017 An email confirmation was sent to the tenant at 10-11-2017 17:51:23. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 11, 2017 CONFIRMATION OF COMPLAINT: A complaint about Breach of agreement- Bed Bug Issue surfaced complex wont cover has been filed pertaining to 23-9039 or Hawthorne Wood Hollow located in greensboro, North Carolina 27408. Case is pending mailing confirmation.
SYSTEM Oct 11, 2017 Complaint 23-9039 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.