Landlord Complaint Record: #23-8914

Sutton Bus Company    |    Ron Sutton    |    Wilmington    ,    Delaware 19808    Landlord Complaint 23-8914


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CASE CLOSED RESOLVED Sep 21, 2017


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-8914 Filing Date : Sep 15, 2017
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Ron Sutton RENTER : Kept Private
Property Name : Sutton Bus Company      
Address : 5609 Old Capital Trail Address : Kept Private
City, State - Zip : Wilmington, Delaware - 19808. City, State - Zip : Bear, Delaware - 19701.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Refusal To Remove Bed Bug Infestation
Fair Resolution according to renter :
  1. Reimburse For RPA Fees

RENTAL DETAILS
Address               :   5609 OLD CAPITOL TRL APT 5
City, State - Zip   :   WILMINGTON, DE - 19808 4932.

COMPLAINT DETAILS (from renter)

Living with bed bugs for months. My neighbor brought the infestation and it spread to my apartment and the landlord has refused to PROFESSIONALLY have the infestation taken care of. Have multiple complaints documented personally that can be shown if needed. Landlord has tried to get both the tenants and the building manager to spray bedbug solution, to no avail, refuses to bring in professional service

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Sep 22, 2017 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Sep 22, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Sep 18, 2017 Delivery Estimate: The complaint notice sent to Ron Sutton 23-8914 Wilmington, Delaware should have arrived or will arrive within 24 hours.
SYSTEM Sep 18, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 24, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8914 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 18, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Ron Sutton
5609 Old Capital Trail
Wilmington, Delaware 19808

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 18, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8914.
SYSTEM Sep 18, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 18, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 15, 2017 An email confirmation was sent to the tenant at 09-15-2017 10:50:36. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 15, 2017 CONFIRMATION OF COMPLAINT: A complaint about Refusal to remove bed bug infestation has been filed pertaining to 23-8914 or Ron Sutton located in Wilmington, Delaware 19808. Case is pending mailing confirmation.
SYSTEM Sep 15, 2017 Complaint 23-8914 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.