Landlord Complaint Record: #23-8883

Asheville Phoenix Properties    |    Lynda Baker    |    Asheville    ,    North Carolina 28804    Landlord Complaint 23-8883


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CASE CLOSED RESOLVED Sep 11, 2017


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-8883 Filing Date : Sep 7, 2017
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Lynda Baker RENTER : Kept Private
Property Name : Asheville Phoenix Properties      
Address : PO BOX 5423 Address : Kept Private
City, State - Zip : Asheville, North Carolina - 28804. City, State - Zip : Asheville, North Carolina - 28804.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Return Issues
Fair Resolution according to renter :
  1. Please Give Us Our Full Deposit Back Of $1500.00

RENTAL DETAILS
Address               :   72 Maney Ave.
City, State - Zip   :   Asheville, North Carolina - 28804.

COMPLAINT DETAILS (from renter)

We are the former tenants of 72 Maney avenue. We had complained early on about the bad linoleum tile floor and how much moisture damage was done to the kitchen in general prior to us moving in. When we actually met the landlord she stated in this in her very own words \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'It\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s always been that way\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'. Now Phoenix properties has made the executive decision to keep some of our deposit after not ever properly fixing other problems related to the property. The deposit we gave them was $1500 of which they have decided to keep $657.02. Since August 1st we have moved to a new property because the service and upkeep on the 72 Maney property of Asheville Phoenix Properties was extremely poor and they had given us additional stress in a house that already needed a lot of repair work. We are consulting with a lawyer to sue Asheville Phoenix Properties and the Landlords as a result of their decision.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (96)
Agent Date Response
SYSTEM Sep 12, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 12, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 18, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 12, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 12, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 12, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 12, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 12, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 12, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 18, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 12, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 12, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 12, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 12, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 12, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 12, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 18, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 12, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 12, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 12, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 12, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 12, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 12, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 18, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 12, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 12, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 12, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 12, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 12, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 12, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 18, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 12, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 12, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 12, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 12, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 12, 2017 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Sep 12, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Sep 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 10, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 10, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 16, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 10, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 10, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 10, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 10, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 10, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 10, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 16, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8883 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 10, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynda Baker
PO BOX 5423
Asheville, North Carolina 28804

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 10, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8883.
SYSTEM Sep 10, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 10, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 7, 2017 The RPA server has sent an initial email complaint notice to Lynda Baker Asheville Phoenix Properties concerning the Complaint filed by the tenant: Deposit Return Issues. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 7, 2017 An email confirmation was sent to the tenant at 09-07-2017 15:21:04. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 7, 2017 CONFIRMATION OF COMPLAINT: A complaint about Deposit Return Issues has been filed pertaining to 23-8883 or Lynda Baker located in Asheville , North Carolina 28804. Case is pending mailing confirmation.
SYSTEM Sep 7, 2017 Complaint 23-8883 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.