Landlord Complaint Record: #23-8828

Normandy Apartments    |    Eagle Property Management    |    Cedar Rapids    ,    Iowa 52405    Landlord Complaint 23-8828


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CASE CLOSED CASE DROPPED Sep 30, 2017


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-8828 Filing Date : Aug 27, 2017
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 28, 2017
The pest control guy came the 18th (3 days before) and told me when to look and to call the management if I found anything.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Eagle Property Management RENTER : Kept Private
Property Name : Normandy Apartments      
Address : 349 Edgewood Road NW Address : Kept Private
City, State - Zip : Cedar Rapids, Iowa - 52405. City, State - Zip : Marion, Iowa - 52302.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Fumigation, And Investigation Of Where It Came From

RENTAL DETAILS
Address               :   1450 Meadowview Dr #9
City, State - Zip   :   Marion, Iowa - 52302.

COMPLAINT DETAILS (from renter)

I noticed over a month ago (7/21/17) that I had small bites and rashes on my arms and sides. (I am 8 months pregnancy and do not want the stress of something that could have been treated). Then the same day saw a small bug crawl across my bed. With some investigating I found out it was bed bugs. I haven\\\\\\\\\\\\\\\'t traveled any where or brought any used furniture into the apartment. With multiple calls to the property management and still no solution or even the slightest of fixing the problem. Since I moved in there has been about 8 new tenants move in. I contacted my complex management about my findings and they immediately told me I would be charged for the costs. When I moved in a noticed they had removed and replaced all the carpets and told me they patched holes in the wall floor bases. There\\\\\\\\\\\\\\\'s still many holes in the base boards all over my apartment. I thought nothing of it at the time and while I was doing our walk around of the apartment before we signed I notice two little bugs in the bathroom on the floor close to the door. At the time I didn\\\\\\\\\\\\\\\'t know what they were but now looking back at the pictures they are clearly bed bugs. So this was a problem before I even moved in. They did not inform me of any prior problems and I feel like they should have to do a thorough inspection of all the apartments in all three buildings before putting the blame on someone that brought up the problems and wants it fixed sooner rather than later. My biggest fear is being charged for the whole fumigation when I\\\\\\\\\\\\\\\'m just the one that brought it to their attention. Another thing in afraid of is being kicked out for pushing the matter to be handle properly and dealt with. I just want those pesky little bugs gone so when my baby gets here I will have this huge stress of a mess off of mind.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (31)
Agent Date Response
SYSTEM Sep 30, 2017 Case has been closed by Tenant request. Tenant is pursuing further legal action.
SYSTEM Sep 30, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Sep 7, 2017 An email confirmation was sent to the tenant at 09-07-2017 03:02:50. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 7, 2017 An email confirmation was sent to the tenant at 09-07-2017 00:30:35. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 6, 2017 An email confirmation was sent to the tenant at 09-06-2017 22:36:41. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 6, 2017 An email confirmation was sent to the tenant at 09-06-2017 18:57:06. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 6, 2017 An email confirmation was sent to the tenant at 09-06-2017 16:38:02. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 6, 2017 An email confirmation was sent to the tenant at 09-06-2017 13:03:02. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 5, 2017 An email confirmation was sent to the tenant at 09-05-2017 21:30:57. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 5, 2017 An email confirmation was sent to the tenant at 09-05-2017 20:13:08. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 1, 2017 An email confirmation was sent to the tenant at 09-01-2017 17:28:26. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 1, 2017 An email confirmation was sent to the tenant at 09-01-2017 17:04:36. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 31, 2017 An email confirmation was sent to the tenant at 08-31-2017 13:58:00. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 30, 2017 An email confirmation was sent to the tenant at 08-30-2017 06:35:04. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 30, 2017 Delivery Estimate: The complaint notice sent to Eagle Property Management 23-8828 Cedar Rapids, Iowa should have arrived or will arrive within 24 hours.
SYSTEM Aug 30, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Aug 30, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 05, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8828 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 30, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Eagle Property Management
349 Edgewood Road NW
Cedar Rapids, Iowa 52405

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Aug 30, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8828.
SYSTEM Aug 30, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 30, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 29, 2017 An email confirmation was sent to the tenant at 08-29-2017 17:44:15. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 29, 2017 An email confirmation was sent to the tenant at 08-29-2017 17:42:28. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 28, 2017 New image uploaded by Tenant.
SYSTEM Aug 28, 2017 An email confirmation was sent to the tenant at 08-28-2017 17:21:51. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 28, 2017 An email confirmation was sent to the tenant at 08-28-2017 16:27:35. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 27, 2017 An email confirmation was sent to the tenant at 08-27-2017 14:16:50. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 27, 2017 An email confirmation was sent to the tenant at 08-27-2017 09:47:21. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 27, 2017 An email confirmation was sent to the tenant at 08-27-2017 09:40:36. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 27, 2017 CONFIRMATION OF COMPLAINT: A complaint about Bed bugs has been filed pertaining to 23-8828 or Eagle property management located in Cedar rapids, Iowa 52405. Case is pending mailing confirmation.
SYSTEM Aug 27, 2017 Complaint 23-8828 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.