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CASE CLOSED |
RESOLVED |
Jun 7, 2017 |
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RENTAL DETAILS |
Address : 105 EUTAW ST APT 3
City, State - Zip : BOSTON, MA - 02128 2546. |
COMPLAINT DETAILS (from renter) |
Our lease ended May 1, 2017, and we left the premises April 12. Steve, our landlord was not available the day we left, but we had given plenty of notice when we were leaving. On May 9, we asked when we would get out deposit mailed back to us, and were informed that we would not be receiving the full deposit because the stove and ceiling fan were dirty. We were told a \"cleaning lady\" would have to be hired before new tenants moved in June 1. The lease clearly states that normal wear and tear is not cause for not receiving the entire deposit back. We tried to reason with Steve, and point out Massachusetts law, and the written lease stating that we should be receiving the full $300 deposit because we did not cause any damage to the property. At this point he refused to speak to us any further. I will also point out that landlords are required to return the deposit back to the former tenant within 30 days of the end of the lease, and being June 1st, we still have not received our security deposit after the full month of May. Despite there being multiple safety issues with the building at 105 Eutaw Street in Boston, we gave him the benefit of the doubt due to his so called busy schedule. These issues included no faucet in the bathroom for two weeks, a bedroom window not being able to open, the unsafe back porch stairs never being cleared during a snow storm, and when our washing machine broke due to improper installation, Steve said not to use it, and he left the country for over a month without giving us any solution for repair. Steve tried to tell us that he was being punished for giving us a chance, and claimed he has documentation proving we tried to break out lease. However, we only had an in person discussion with him, letting him know that our finances were tight, and in the future it might come to us having to leave, and asked what our options were. We always paid rent in full on time throughout the year. We are entitled to our full $300 deposit back, and not fall victim to a landlord that attempts to take advantage of his tenants.
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INVESTIGATING AGENT - REMARKS (15) |
Agent |
Date |
Response |
SYSTEM |
Jun 7, 2017 |
CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
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SYSTEM |
Jun 7, 2017 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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SYSTEM |
Jun 3, 2017 |
Delivery Estimate: The complaint notice sent to Steven Anthony 23-8404 Boston, Massachusetts should have arrived or will arrive within 24 hours. |
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SYSTEM |
Jun 3, 2017 |
CERTIFIED MAILING: This case is being sent via USPS Certified Mail: A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice. |
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SYSTEM |
Jun 3, 2017 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 09, 2017
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8404 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jun 3, 2017 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Steven Anthony
105 Eutaw St. Boston, Massachusetts 02128
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
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SYSTEM |
Jun 3, 2017 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8404. |
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SYSTEM |
Jun 3, 2017 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Jun 3, 2017 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jun 1, 2017 |
New image uploaded by Tenant. |
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SYSTEM |
Jun 1, 2017 |
New image uploaded by Tenant. |
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SYSTEM |
Jun 1, 2017 |
New image uploaded by Tenant. |
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SYSTEM |
Jun 1, 2017 |
An email confirmation was sent to the tenant at 06-01-2017 20:13:04. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Jun 1, 2017 |
CONFIRMATION OF COMPLAINT: A complaint about Deposit Problems has been filed pertaining to 23-8404 or Steven Anthony located in Boston, Massachusetts 02128. Case is pending mailing confirmation. |
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SYSTEM |
Jun 1, 2017 |
Complaint 23-8404 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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