Landlord Complaint Record: #23-8296

The Lantern At Lake Highlands    |    Yolanda    |    Dallas    ,    Texas 75243    Landlord Complaint 23-8296


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CASE CLOSED RESOLVED May 22, 2017


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-8296 Filing Date : May 7, 2017
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter May 7, 2017
Put on our door May 3rd 2017.
upload Kept Private Renter May 7, 2017
Bites on daughter\'s arm.
upload Kept Private Renter May 7, 2017
Bites on daughter\'s leg.
upload Kept Private Renter May 7, 2017
Bites on wife\'s neck.
upload Kept Private Renter May 7, 2017
Bites on wife\'s arm.
upload Kept Private Renter May 7, 2017
Another bed bug found in a different cabinet.
upload Kept Private Renter May 7, 2017
Dead bed bug found in cabinet.
upload Kept Private Renter May 7, 2017
Bed bugs collected and presented to front office.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Yolanda RENTER : Kept Private
Property Name : The Lantern At Lake Highlands      
Address : 9505 Royal Ln Address : Kept Private
City, State - Zip : Dallas, Texas - 75243. City, State - Zip : Dallas, Texas - 75243.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. 1. End Lease And Refund Deposit 2. Reimburse For RPA Fees 3. Reimburse Items Purchased To Treat The Bed Bugs

RENTAL DETAILS
Address               :   9505 Royal Ln Apt 2155
City, State - Zip   :   Dallas, Texas - 75243.

COMPLAINT DETAILS (from renter)

On April 29th we signed our lease. Prior to signing we did a walkthrough of our apartment. We noticed bugs crawling on the wall in the loft. We thought they were cockroaches and went to buy a can of Raid to spray with. The following day we moved in. That night my wife fell asleep upstairs with our daughters. On May 1st my wife found bugs under our daughters covers. We still thought they were cockroaches. On May 2nd we went to buy bait traps and set them up. My wife developed a welt on her neck that day. She started to think that there was a more serious problem and brought down everything except the bed from the loft. She searched through the boxes and found bugs only in the ones that were upstairs. On May 3rd my wife started to do research. Using the bugs she had collected she realized they were bedbugs. She developed two more welts on her arm. She took the bed bugs to the front office. Pest control was contacted. However to our surprise, they would not be able to come until the 9th of May. We were also told that if we paid to get it treated it would be at our expense Frustrated, we ordered a gallon of a pesticide called EcoRaider and had it sent next day. On May 4th I started to develop welts on my head. My wife called the front office crying and spoke with the agent who leased the apartment to us. He said there was nothing he could do. We searched both beds and found 5 bed bugs on our daughters bed and 3 on ours. That night we threw away our daughter\\\'s bed because we did not have enough pesticide and placed mattress protectors on ours. We sprayed the apartment and saw bed bugs crawling out of the carpet to the tile. On May 5th I went to the front office to speak with the manager but was told that she was not there. I was given a phone number to corporate. I left a message. That night we threw away our futon. Today on May 6th our daughters have begun to develop welts. We have pictures, receipts, and paperwork to provide as evidence. As of now the 4 of us are sleeping on one bed and it is not an urgent matter to our landlord.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (151)
Agent Date Response
SYSTEM May 22, 2017 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM May 22, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM May 12, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 12, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 18, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 12, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 12, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 12, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 12, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 12, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 12, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 18, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 12, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 12, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 12, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 12, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 12, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 12, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 18, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 12, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 12, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 12, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 12, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 12, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 12, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 18, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 12, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 12, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 12, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 12, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 11, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 11, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 17, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 11, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 11, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 11, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 11, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 10, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 10, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 16, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 10, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 10, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 10, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 10, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 10, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 10, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 16, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 10, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 10, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 10, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 10, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 10, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 10, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 16, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 10, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 10, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 10, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 10, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 10, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 10, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 16, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 10, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 10, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 10, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 10, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 10, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 10, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 16, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 10, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 10, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 10, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 10, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 10, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 10, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 16, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 10, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 10, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 10, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 10, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 10, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 10, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 16, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 10, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 10, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 10, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 10, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 10, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 10, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 16, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 10, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 10, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 10, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 10, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 9, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 9, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 15, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 9, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 9, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 9, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 9, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 9, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 9, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 15, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 9, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 9, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 9, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 9, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 9, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM May 9, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 15, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-8296 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM May 9, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Yolanda
9505 Royal Ln
Dallas, Texas 75243

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM May 9, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-8296.
SYSTEM May 9, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM May 9, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 7, 2017 New image uploaded by Tenant.
SYSTEM May 7, 2017 New image uploaded by Tenant.
SYSTEM May 7, 2017 New image uploaded by Tenant.
SYSTEM May 7, 2017 New image uploaded by Tenant.
SYSTEM May 7, 2017 New image uploaded by Tenant.
SYSTEM May 7, 2017 New image uploaded by Tenant.
SYSTEM May 7, 2017 New image uploaded by Tenant.
SYSTEM May 7, 2017 New image uploaded by Tenant.
SYSTEM May 7, 2017 An email confirmation was sent to the tenant at 05-07-2017 02:52:21. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM May 7, 2017 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Infestation has been filed pertaining to 23-8296 or Yolanda located in Dallas, Texas 75243. Case is pending mailing confirmation.
SYSTEM May 7, 2017 Complaint 23-8296 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.