Landlord Complaint Record: #23-7994

HARBORR INN APARTMENTS    |    HARBOR INN APARTMENTS/MARY GODDARD    |    VIRGINIA BEACH    ,    Virginia 23455    Landlord Complaint 23-7994


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED CASE DROPPED Mar 25, 2017


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-7994 Filing Date : Feb 19, 2017
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Mar 1, 2017
This is a copy of the final Email conversation and response dignified on 2-23-17. I am glad they finally let me out of my lease due to the issues within the dwelling and am pleased that I will be receiving my security deposit back in full.
upload Kept Private Renter Mar 1, 2017
This letter was drafted and sent via Email on 2-22-17 regarding the decision that Harbor Inn apartments had given me. Unfortunately, I was not able to be present for the final move out inspection as additional work needed to be completed at my place of employment. Otherwise, I would have been present. Effective yesterday 2-28-17, at 6:22 AM, my keys and laundry card were turned into the rental office drop box along with my mail keys. Within 45 days I will be receiving my security deposit fully refunded.
upload Kept Private Renter Feb 19, 2017
I remitted this Email on 2-17-17 at 1:40 P.M. in which I still have not received a response. This was in an attempt to see if the option of being transferred to a sister property can be revisited with a negotiable rate.
upload Kept Private Renter Feb 19, 2017
This was me explaining my situation to the Vice President of Meredith Management . He indeed has delegated all resident authority to his assistant Mary. I can understand them not wanting me to renew for this apartment as the infestation needs to be cleaned professionally. However, they feel the best solution is to eliminate me all together there. I feel as if they are perceiving me as a troublemaker when all I was trying to do was negotiate fairly. This is highly unfair to be treated this way and as a result I have nowhere to go.
upload Kept Private Renter Feb 19, 2017
This is a copy of the non-renewal response received from Mary. I firmly believe that this is a form of retaliation because I exercised my rights as a legal tenant. It makes sense that they would not want me to be in this unit as the infestation needs to be professionally cleaned up in my kitchen.
upload Kept Private Renter Feb 19, 2017
This is a copy of the non-renewal response received from Tiffany.
upload Kept Private Renter Feb 19, 2017
This is a picture of my hot water heater showing roach fecal matter
upload Kept Private Renter Feb 19, 2017
This is a picture behind my stove that I pulled out.
upload Kept Private Renter Feb 19, 2017
This is a picture in between my counter top and stove where they are infesting themselves.
upload Kept Private Renter Feb 19, 2017
This is my printer in which reflects roach fecal matter.
upload Kept Private Renter Feb 19, 2017
This is another picture of roach fecal matter on my computer desk.
upload Kept Private Renter Feb 19, 2017
This picture was taken as a live roach was crawling on my computer desk where they were beginning to nest.
upload Kept Private Renter Feb 19, 2017
This picture was taken Feb 5th.
upload Kept Private Renter Feb 19, 2017
This picture was taken Feb 5th.
upload Kept Private Renter Feb 19, 2017
This picture was taken Feb 5th. This is my computer desk.
upload Kept Private Renter Feb 19, 2017
This picture was taken Feb 5th to prove that roaches were in my furniture.
upload Kept Private Renter Feb 19, 2017
At this juncture, I had sent an Email to Code Enforcement to justify that I had seen where the infestation was coming from and to include that maintenance did not do anything to remedy the caked on roach fecal matter in my kitchen.
upload Kept Private Renter Feb 19, 2017
At this juncture, I had remitted my rent for the month of February and also sent a detailed explanation of where the infestation was coming from in an attempt to prove my point. I received no response from Tiffany.
upload Kept Private Renter Feb 19, 2017
At this juncture, Tiffany replied to my Email and i was given permission to be able to give a 30 day notice and not suffer any consequences.
upload Kept Private Renter Feb 19, 2017
At this juncture, I sought a legal consultation and was advised to contact Code Enforcement to have them make the final analysis and deem if there was a legitimate infestation.
upload Kept Private Renter Feb 19, 2017
At this juncture, I had thanked them for exterminating and a friend of mine at work said I could stay with her but I did want to just move out and suffer the consequences of breaking a lease so I tried bargaining in a desperate attempt to see if they would just let go. My nerves were shot by that point.
upload Kept Private Renter Feb 19, 2017
At this juncture, I had wanted to obtain a copy of the exterminator report as I had adequate reason to substantiate that I did have a roach infestation. I was verbally told by Dodson pest control there was not an infestation as they only saw 1 roach. I wanted to see if my renters insurance would cover it because I was under so much stress and was scared to sleep that night because a roach had crawled in my ear the day before. I knew I could not just move out because I would be in violation of my lease.
upload Kept Private Renter Feb 19, 2017
At this juncture, I had received a voicemail in which I still have saved from Tiffany indicating that they would allow me to transfer to a sister property. At the time, I had so much anxiety running throughout my body as I was seeing roaches left and right. Maybe my offer was steep? Please understand, I had encountered a roach crawl into my ear and had to leave work early. My demands might have been high at the time but I am deathly afraid of insects and I am on anxiety medication.
upload Kept Private Renter Feb 19, 2017
I had taken videos on my phone of roaches and tried sending them to my Email to attach to Mary the Director of Property Management. Unfortunately, the videos would not send. Therefore, I could not attach. ***I still have them in my phone and will provide them upon request.
upload Kept Private Renter Feb 19, 2017
This is a confirmation of the screenshot I took on 1-29-17 to reflect having sent the Email in which Tiffany the property manger at the time allegedly professed via telephone call the morning of 1-30-17
upload Kept Private Renter Feb 19, 2017
I had gone online to send an Email on 1-29-17 to explain my situation. I sent a screenshot confirmation for my records to prove it was sent.The very next morning I called the rental office and Tiffany indicated she did not receive my Email. I thought that was odd considering I sent a screenshot confirmation to myself as proof.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : HARBOR INN APARTMENTS/MARY GODDARD RENTER : Kept Private
Property Name : HARBORR INN APARTMENTS      
Address : 5600-104 ELIZABETH COURT Address : Kept Private
City, State - Zip : VIRGINIA BEACH, Virginia - 23455. City, State - Zip : VIRGINIA BEACH, Virginia - 23455.
Phone : Kept Private Phone : Kept Private

COMPLAINT : CODE ENFORCEMENT ISSUE
Fair Resolution according to renter :
  1. Transfer To A Sister Property At A Discounted Rate. Maybe Not As Low As I Tried Negotiating Before But Discounted.
  2. Be reimbursed for this $35.00 fee.
  3. Have a moving company incur the expense of my move.
  4. Allow my security deposit to transfer over

RENTAL DETAILS
Address               :   5685 SELMA DRIVE
City, State - Zip   :   VIRGINIA BEACH, Virginia - 23455.

COMPLAINT DETAILS (from renter)

I firmly believe that Meredith Management should do something to accommodate me as a result of having a Code Enforcement deemed roach infestation within my dwelling. Harbor Inn elected not to renew my lease in which they are withholding the reason. An option for me to move to a sister property was once brought up. My counterargument to that was, it is not fair that I should had to move and be forced to pay a much higher rent due to an infestation that was NOT caused by me personally nor should I have to incur the physical stress of a move at my expense. I cannot wrongfully accuse but only speculate that the reason for them not wanting to renew my lease is due to me contacting Code Enforcement. As I discussed with the complex, my sole reason for doing that was to obtain a second opinion. To their credit, an exterminator did come out to bomb my apartment. However, Dodson pest Control indicated there was not a roach infestation in which I have adequate proof to disprove that. As a desperate attempt, as well as to prove my point, I exercised my legal rights by contacting Code Enforcement. Hopefully RPA will be able to sit down and mediate and be able to help implement a plan to assist me. This is unfair to me and based on correspondence received, it seems as if they simply just want me to leave which is unfair. they are not taking into account the quality of life I have had to live. I couldn\\\'t even have my own children over because they like myself are deathly afraid of insects. Secondary to that, I have had to spend every weekend cleaning up roaches alive and dead ones as well as roach fecal matter. In addition, there was an encounter in which a roach crawled into my ear .As a result,I had to leave work to have it looked at. I have been a good tenant, clean, do not cause a disturbance, have a decent paying job, and do not engage in any unlawful misconduct within my dwelling. From the start, I have been treated unfairly when I indicated a possibility of exercising my legal rights such as Code enforcement, and/or contacting the media. Again, I firmly believe they are retaliating against me due to exercising my legal rights in the state of Virginia. I am willing to comply with sending any pictures, letters, videos, etc. to support this claim. They seem to be doing all they can to avoid the problem and make me appear to be \\\"the unhappy tenant\\\". In closing, never once did I use profane language regarding this matter to any parties affiliated.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (37)
Agent Date Response
SYSTEM Mar 25, 2017 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Mar 25, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Mar 1, 2017 New file uploaded by Tenant.
SYSTEM Mar 1, 2017 New file uploaded by Tenant.
SYSTEM Feb 21, 2017 Delivery Estimate: The complaint notice sent to HARBOR INN APARTMENTS/MARY GODDARD 23-7994 VIRGINIA BEACH, Virginia should have arrived or will arrive within 24 hours.
SYSTEM Feb 21, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 27, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-7994 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Feb 21, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
HARBOR INN APARTMENTS/MARY GODDARD
5600-104 ELIZABETH COURT
VIRGINIA BEACH, Virginia 23455

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Feb 21, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-7994.
SYSTEM Feb 21, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Feb 21, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 New file uploaded by Tenant.
SYSTEM Feb 19, 2017 An email confirmation was sent to the tenant at 02-19-2017 02:54:05. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Feb 19, 2017 CONFIRMATION OF COMPLAINT: A complaint about CODE ENFORCEMENT ISSUE has been filed pertaining to 23-7994 or HARBOR INN APARTMENTS/MARY GODDARD located in VIRGINIA BEACH, Virginia 23455. Case is pending mailing confirmation.
SYSTEM Feb 19, 2017 Complaint 23-7994 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.