Landlord Complaint Record: #23-7844

Riverside Management    |    Libertyville    ,    Illinois 60048    Landlord Complaint 23-7844


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CASE CLOSED CASE DROPPED Feb 4, 2017


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-7844 Filing Date : Jan 11, 2017
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Riverside Management RENTER : Kept Private
Property Name :      
Address : 28100 N. Ashley Circle Ste. 101A Address : Kept Private
City, State - Zip : Libertyville, Illinois - 60048. City, State - Zip : Zion, Illinois - 60099.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Management Company Lost Rent Check Then Tried To Evict Me.
Fair Resolution according to renter :
  1. Riverside Management Needs To Mail Me Documentation Stating The 5-day Notice Is Cancelled.
  2. In the same document it needs to also state that all additional fees have been removed from my account.
  3. The letter should also indicating the leasing agent made error by losing my rent check she she signed for.

RENTAL DETAILS
Address               :   2812 ELISHA AVE APT 4
City, State - Zip   :   ZION, IL - 60099 2805.

COMPLAINT DETAILS (from renter)

This complaint is in reference to Riverside Management losing my rent payment for October 1, 2016. I mailed in my rent payment certified mailed on 9/23/2016 and Agent Maricela Martinez signed for my rent check on 9/26/2016. That check was to go for my October 1, 2016 but instead the check was lost. Agent Maricela Martinez is the leasing manager for my building at 2812 Elisha. Being the manager she did not inform me of the incident and late fees were added to my account which she failed to inform me of as well. Due to this mistake on December 23, 2016 Agent Martinez put an invalid 5-day notice of termination of tenancy in the crack of my door. I had to call into work and lose a day’s pay to go to the Riverside Management office to correct this issue before Christmas. If I hadn’t everything would have been closed by the time my five days were up and I wouldn’t have been able to correct the issue since agent Martinez dated the notice 12/22/2016 and put it in the door 12/23/2016. Agent Martinez acknowledged she signed for my rent check and told me she would suspend the 5-day notice while I get a re-issued check, but she refused to give me documentation of the suspension. Agent Martinez didn’t apologize for her indiscretion nor would she give me in writing that the 5-notice and late charges were canceled. I need a written letter from Riverside Management indicating that the error was made on their part, the 5-day notice is canceled and that all the late fees are removed from my name/account. It is my right to have the corrections in writing for legal purposes. I hope that the management team at Riverside Management can cooperate and comply with my request to avoid this turning into a legal matter.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Feb 4, 2017 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Feb 4, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Jan 12, 2017 The RPA server has sent an initial email complaint notice to Riverside Management concerning the Complaint filed by the tenant: Management Company Lost Rent Check Then Tried To Evict Me.. The email address was provided by the tenant at the time of filing.
SYSTEM Jan 12, 2017 An email confirmation was sent to the tenant at 01-12-2017 15:30:42. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jan 12, 2017 Delivery Estimate: The complaint notice sent to Riverside Management 23-7844 Libertyville, Illinois should have arrived or will arrive within 24 hours.
SYSTEM Jan 12, 2017 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Jan 12, 2017 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 18, 2017 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-7844 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 12, 2017 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Riverside Management
28100 N. Ashley Circle Ste. 101A
Libertyville, Illinois 60048

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Jan 12, 2017 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-7844.
SYSTEM Jan 12, 2017 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jan 12, 2017 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 11, 2017 The RPA server has sent an initial email complaint notice to Riverside Management concerning the Complaint filed by the tenant: Management Company Lost Rent Check Then Tried To Evict Me.. The email address was provided by the tenant at the time of filing.
SYSTEM Jan 11, 2017 An email confirmation was sent to the tenant at 01-11-2017 23:02:56. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jan 11, 2017 CONFIRMATION OF COMPLAINT: A complaint about Management company lost rent check then tried to evict me. has been filed pertaining to 23-7844 or Riverside Management located in Libertyville, Illinois 60048. Case is pending mailing confirmation.
SYSTEM Jan 11, 2017 Complaint 23-7844 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.