Riverside Management    |    Libertyville    ,    Illinois 60048    Landlord Complaint 23-7844

This complaint is in reference to Riverside Management losing my rent payment for October 1, 2016. I mailed in my rent payment certified mailed on 9/23/2016 and Agent Maricela Martinez signed for my rent check on 9/26/2016. That check was to go for my October 1, 2016 but instead the check was lost. Agent Maricela Martinez is the leasing manager for my building at 2812 Elisha. Being the manager she did not inform me of the incident and late fees were added to my account which she failed to inform me of as well. Due to this mistake on December 23, 2016 Agent Martinez put an invalid 5-day notice of termination of tenancy in the crack of my door. I had to call into work and lose a day’s pay to go to the Riverside Management office to correct this issue before Christmas. If I hadn’t everything would have been closed by the time my five days were up and I wouldn’t have been able to correct the issue since agent Martinez dated the notice 12/22/2016 and put it in the door 12/23/2016. Agent Martinez acknowledged she signed for my rent check and told me she would suspend the 5-day notice while I get a re-issued check, but she refused to give me documentation of the suspension. Agent Martinez didn’t apologize for her indiscretion nor would she give me in writing that the 5-notice and late charges were canceled. I need a written letter from Riverside Management indicating that the error was made on their part, the 5-day notice is canceled and that all the late fees are removed from my name/account. It is my right to have the corrections in writing for legal purposes. I hope that the management team at Riverside Management can cooperate and comply with my request to avoid this turning into a legal matter.