Landlord Complaint Record: #23-7333

JEFFERSON POINTE APARTMENTS    |    THERESA COOPER    |    PRINCE GEORGE    ,    Virginia 23875    Landlord Complaint 23-7333


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CASE CLOSED MEDIATION REFUSED Aug 29, 2016


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-7333 Filing Date : Aug 11, 2016
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 15, 2016
SEE ATTACHED NOTES

upload Kept Private Renter Aug 15, 2016
COMMUNICATION DETAILS DATE AND TIME STAMPED AND TYPE OF RESPONSE REQUESTED

upload Kept Private Renter Aug 12, 2016
SITUATIONS REFERENCED SIMILAR TO MINE TO SUPPORT REQUEST FOR RELIEF

upload Kept Private Renter Aug 12, 2016
MY COMPLAINT LETTER

upload Kept Private Renter Aug 12, 2016
MY COMPLAINT LETTER

upload Kept Private Renter Aug 12, 2016
MY COMPLAINT LETTER

upload Kept Private Renter Aug 12, 2016
COMMUNICATIONS BETWEEN MANAGER AND MYSELF

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : THERESA COOPER RENTER : Kept Private
Property Name : JEFFERSON POINTE APARTMENTS      
Address : 4399 JEFFERSON POINTE LANE Address : Kept Private
City, State - Zip : PRINCE GEORGE, Virginia - 23875. City, State - Zip : PRINCE GEORGE, Virginia - 23875.
Phone : Kept Private Phone : Kept Private

COMPLAINT : UNHEALTHY NOISE LEVELS
Fair Resolution according to renter :
  1. EARLY TERMINATION OF LEASE WITHOUT MONETARY PENALTY (PROVIDED 60 DAY NOTICE TO VACATE)

RENTAL DETAILS
Address               :   4501 JEFFERSON POINTE LANE, APARTMENT 8
City, State - Zip   :   PRINCE GEORGE, Virginia - 23875.

COMPLAINT DETAILS (from renter)

6 months into a 12 months lease. Provided 60+ day notice to vacate based on unhealthy noise disturbances The following complaints are on record in my tenant file or otherwise noted by Theresa Cooper, the Leasing Manager Letter of unhealthy noise complaint dated 3/18/16 Letter of unhealthy noise complaint dated 4/16/16 Letter of unhealthy noise complaint dated 4/22/16 In depth verbal complaint of unhealthy noise conditions 5/6/16 (police involved) In depth verbal complaint of unhealthy noise conditions 8/6/16 (neighbor served as witness) All events above were directly reported to the Leasing Manager who in my opinion did not take the situations seriously and did not response in an assertive way to remedy the situation so that it was not repeated. The noise disturbances included parties, domestic disturbances, and the neighbors harassing me at my door at 3:00am, using profanity and making ranting threats outside the door. The Leasing Manager continued to send warning letters that tenants (some illegally residing in the apartment) continued to escalate their behavior each time they received a warning letter.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (18)
Agent Date Response
SYSTEM Aug 29, 2016 LANDLORD UNWILLING TO COOPERATE: The tenant has requested that the complaint be closed due to the landlord, {Landlord Name}, unwillingness to cooperate.

SYSTEM Aug 29, 2016 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Aug 15, 2016 New file uploaded by Tenant.

SYSTEM Aug 15, 2016 New file uploaded by Tenant.

SYSTEM Aug 12, 2016 New file uploaded by Tenant.

SYSTEM Aug 12, 2016 New file uploaded by Tenant.

SYSTEM Aug 12, 2016 New file uploaded by Tenant.

SYSTEM Aug 12, 2016 New file uploaded by Tenant.

SYSTEM Aug 12, 2016 New file uploaded by Tenant.

SYSTEM Aug 12, 2016 Delivery Estimate: The complaint notice sent to THERESA COOPER 23-7333 PRINCE GEORGE, Virginia should have arrived or will arrive within 24 hours.

SYSTEM Aug 12, 2016 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 18, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-7333 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 12, 2016 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
THERESA COOPER
4399 JEFFERSON POINTE LANE
PRINCE GEORGE, Virginia 23875

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Aug 12, 2016 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-7333.

SYSTEM Aug 12, 2016 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Aug 12, 2016 Complaint Accepted by RPA and is pending further processing.

SYSTEM Aug 11, 2016 An email confirmation was sent to the tenant at 08-11-2016 18:46:09. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Aug 11, 2016 CONFIRMATION OF COMPLAINT: A complaint about UNHEALTHY NOISE LEVELS has been filed pertaining to 23-7333 or THERESA COOPER located in PRINCE GEORGE , Virginia 23875. Case is pending mailing confirmation.

SYSTEM Aug 11, 2016 Complaint 23-7333 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.