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CASE CLOSED |
CASE DROPPED |
Mar 7, 2016 |
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RENTAL DETAILS |
Address : 1220 East West Hwy, Apt: 916
City, State - Zip : Silver Spring, Maryland - 20910. |
COMPLAINT DETAILS (from renter) |
Within the first month of moving into my 2-bedroom apartment at the Blairs, I experienced insect bites. My roommate and I have never experienced bed bug issues prior to our stay in the Blairs. We only brought our own furniture, which was 100% bed bug free prior to move-in. During these months only I (in the master bedroom) was affected by bed bugs, not my roommate. After dozens of painful bites all over my arms, I finally saw a bed bug on my bed and had the proof I needed to contact an exterminator (2-3 months post move-in). A week or so past and we were told we\\\'d receive 3 spray treatments over the course of several weeks. I requested reimbursement for laundry costs, but was was refused. We were told incorrect treatment dates and maintenance failed to inform us when they were coming, but assumingly the treatments were carried out (the last one occurring in the beginning of January). Only after after the third treatment in early January, combined $500 worth of bed bug related items I had to purchase, did the bites seem to decrease in number. After about 1-1.5 months without bed bugs bites, my roommate and I switched bedrooms due to an unrelated issue related to rent payment. My roommate thus occupied the master bedroom, and I was then in the smaller bedroom. Before the switch, we vacuumed each room thoroughly and moved our furniture. Several weeks after our bedroom switch, and approximately 1.5 months after the last spray treatment, my roommate began getting bed bug bites all over her body, including large ones on her face/head. I, on the other hand, was not getting any bed bug bites in the other room. This leads us to the likely conclusion that the bedbugs had been embedded into the walls/floor of the master bedroom all along and prior to our move-in itself. Our bedroom switch proves that none of my furniture or personal items housed the bedbugs, or I would have brought them along into the other bedroom after our switch. Unfortunately, my roommate now is the one getting bitten (unless they decide to spread). In addition, the chemical \\\"spray\\\" treatment we received was ineffective, and may be useless due to the fact that bed bugs build up resistance to the chemicals. Heat treatment was not provided or offered. Neither of our neighbors were treated or inspected for bed bugs. In conclusion, circumstances dictate that the apartment itself (the master bedroom) is the source of the infestation, treatment was ineffective, and our living situation is inhabitable.
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INVESTIGATING AGENT - REMARKS (98) |
Agent |
Date |
Response |
SYSTEM |
Mar 13, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 19, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Mar 13, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
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SYSTEM |
Mar 13, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 13, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 13, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 13, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 19, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Mar 13, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 13, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 13, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 13, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 13, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 19, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Mar 13, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 13, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 13, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 13, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 13, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 19, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Mar 13, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 13, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 13, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 13, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 12, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 18, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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|
SYSTEM |
Mar 12, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 12, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 12, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 12, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 12, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 18, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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|
SYSTEM |
Mar 12, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 12, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 12, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 12, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 12, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 18, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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|
SYSTEM |
Mar 12, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 12, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 12, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 12, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 12, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 18, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
|
|
SYSTEM |
Mar 12, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 12, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 12, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 12, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 12, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 18, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
|
|
SYSTEM |
Mar 12, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 12, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 12, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 12, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 12, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 18, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
|
|
SYSTEM |
Mar 12, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 12, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 12, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 12, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 12, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 18, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
|
|
SYSTEM |
Mar 12, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 12, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 12, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 12, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 12, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 18, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
|
|
SYSTEM |
Mar 12, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 12, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 12, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 12, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 11, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 17, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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|
SYSTEM |
Mar 11, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 11, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 11, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 11, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 11, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 17, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
|
|
SYSTEM |
Mar 11, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 11, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 11, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 11, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 11, 2016 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 17, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6861 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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|
SYSTEM |
Mar 11, 2016 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Garvin Robertson, John D\\\'Costa
8380 Colesville Road, Suite 700 Silver Spring, Maryland 20910
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: |
|
SYSTEM |
Mar 11, 2016 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6861. |
|
SYSTEM |
Mar 11, 2016 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
|
SYSTEM |
Mar 11, 2016 |
Complaint Accepted by RPA and is pending further processing. |
|
SYSTEM |
Mar 8, 2016 |
CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped. |
|
SYSTEM |
Mar 8, 2016 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
|
SYSTEM |
Mar 8, 2016 |
CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped. |
|
SYSTEM |
Mar 8, 2016 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
|
SYSTEM |
Mar 8, 2016 |
CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped. |
|
SYSTEM |
Mar 8, 2016 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
|
SYSTEM |
Mar 8, 2016 |
CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped. |
|
SYSTEM |
Mar 8, 2016 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
|
SYSTEM |
Mar 8, 2016 |
The RPA server has sent an initial email complaint notice to Garvin Robertson, John D\\\'Costa The Blairs (owned By Tower Companies) concerning the Complaint filed by the tenant: Bed Bug Infestation (inhabitable Conditions). The email address was provided by the tenant at the time of filing. |
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SYSTEM |
Mar 8, 2016 |
An email confirmation was sent to the tenant at 03-08-2016 03:19:40. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Mar 8, 2016 |
The RPA server has sent an initial email complaint notice to Garvin Robertson, John D\\\'Costa The Blairs (owned By Tower Companies) concerning the Complaint filed by the tenant: Bed Bug Infestation (inhabitable Conditions). The email address was provided by the tenant at the time of filing. |
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SYSTEM |
Mar 8, 2016 |
An email confirmation was sent to the tenant at 03-08-2016 03:18:53. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Mar 8, 2016 |
The RPA server has sent an initial email complaint notice to Garvin Robertson, John D\\\'Costa The Blairs (owned By Tower Companies) concerning the Complaint filed by the tenant: Bed Bug Infestation (inhabitable Conditions). The email address was provided by the tenant at the time of filing. |
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SYSTEM |
Mar 8, 2016 |
An email confirmation was sent to the tenant at 03-08-2016 03:16:36. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Mar 8, 2016 |
New image uploaded by Tenant. |
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SYSTEM |
Mar 8, 2016 |
New image uploaded by Tenant. |
|
SYSTEM |
Mar 8, 2016 |
New image uploaded by Tenant. |
|
SYSTEM |
Mar 8, 2016 |
New image uploaded by Tenant. |
|
SYSTEM |
Mar 8, 2016 |
New image uploaded by Tenant. |
|
SYSTEM |
Mar 8, 2016 |
The RPA server has sent an initial email complaint notice to Garvin Robertson, John D\\\'Costa The Blairs (owned By Tower Companies) concerning the Complaint filed by the tenant: Bed Bug Infestation (inhabitable Conditions). The email address was provided by the tenant at the time of filing. |
|
SYSTEM |
Mar 8, 2016 |
An email confirmation was sent to the tenant at 03-08-2016 03:00:10. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Mar 8, 2016 |
CONFIRMATION OF COMPLAINT: A complaint about Bed bug infestation (inhabitable conditions) has been filed pertaining to 23-6861 or Garvin Robertson, John D\\\'Costa located in Silver Spring , Maryland 20910. Case is pending mailing confirmation. |
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SYSTEM |
Mar 8, 2016 |
Complaint 23-6861 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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