Landlord Complaint Record: #23-6804

Waterford West Apartments    |    Mills Properties    |    St.louis    ,    Missouri 63144    Landlord Complaint 23-6804


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CASE CLOSED CASE DROPPED Jan 5, 2017


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-6804 Filing Date : Feb 14, 2016
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Feb 14, 2016
Laurens Arm
upload Kept Private Renter Feb 14, 2016
Sons head redness
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Mills Properties RENTER : Kept Private
Property Name : Waterford West Apartments      
Address : 2650 S Hanley Rd #200 Address : Kept Private
City, State - Zip : St.louis, Missouri - 63144. City, State - Zip : Ballwin, Missouri - 63021.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Inhabitable Living
Fair Resolution according to renter :
  1. Immediately Move Us To Kirkwood Bluffs Or Another Complex Owned By Mills Properties, Reimbursement Of Nov, Dec, Jan

RENTAL DETAILS
Address               :   1666-C
City, State - Zip   :   Ballwin, Missouri - 63021.

COMPLAINT DETAILS (from renter)

Upon moving in to 1666-c Huntington Hill Drive, within less than 7 days, two bed bugs were found. Within a couple months another bed bug was found. Ever since moving in we have all had intense itching, welts, and rashes. I have had scabs on my skin that have not healed since moving in. An exterminator examined our belongings and apartment and said we don\'t have any such bug here and that he wouldn\'t recommend any treatment for the apartment. If there was no pest here we surely would not have welts, intense itching, rashes, and skin issues. I have scabs inside my ears! It is so bad in this apartment that I have almost lost my job due to missed work and school. My son has missed so much school that I have to now go to court over it. All of our wood belongings in the apartment are being torn up by whatever bug/pest we have. I have pictures of the inside of my air vents and they are full of old toys, dust galore, old food, rocks, dirt, etc... We want out of this apartment immediately!

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Jan 5, 2017 Case has been closed by Tenant request. Tenant is pursuing further legal action.
SYSTEM Jan 5, 2017 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Feb 15, 2016 Delivery Estimate: The complaint notice sent to Mills Properties 23-6804 St.louis, Missouri should have arrived or will arrive within 24 hours.
SYSTEM Feb 15, 2016 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Feb 15, 2016 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 21, 2016 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-6804 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Feb 15, 2016 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Mills Properties
2650 S Hanley Rd #200
St.louis, Missouri 63144

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Feb 15, 2016 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-6804.
SYSTEM Feb 15, 2016 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Feb 15, 2016 Complaint Accepted by RPA and is pending further processing.
SYSTEM Feb 14, 2016 New file uploaded by Tenant.
SYSTEM Feb 14, 2016 New image uploaded by Tenant.
SYSTEM Feb 14, 2016 An email confirmation was sent to the tenant at 02-14-2016 01:54:44. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Feb 14, 2016 CONFIRMATION OF COMPLAINT: A complaint about Inhabitable Living has been filed pertaining to 23-6804 or Mills Properties located in St.louis, Missouri 63144. Case is pending mailing confirmation.
SYSTEM Feb 14, 2016 Complaint 23-6804 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.