SYSTEM |
Feb 9, 2015 |
Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure. |
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SYSTEM |
Feb 9, 2015 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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SYSTEM |
Feb 9, 2015 |
CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped. |
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SYSTEM |
Feb 9, 2015 |
CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early. |
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SYSTEM |
Feb 9, 2015 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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SYSTEM |
Feb 9, 2015 |
REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. |
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SYSTEM |
Feb 9, 2015 |
No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed. |
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SYSTEM |
Jan 30, 2015 |
No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates. |
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SYSTEM |
Jan 27, 2015 |
FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates. |
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SYSTEM |
Jan 27, 2015 |
Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution. |
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SYSTEM |
Jan 27, 2015 |
LANDLORD UNABLE: According to the response made by Monica Hall, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate. |
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SYSTEM |
Jan 27, 2015 |
LANDLORD EXPLANATION: The Landlord Monica Hall cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: The $1,700.00 bid was too high. After we received the bid. We contacted other Pest Control offices to get a better deal. We finally got a good deal of $400.00 and will be out on Friday, January 30th 2015. At this time, the tenant Jerqueta Smith is responsible for paying for the treatment of the bed bugs of $400.00. |
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SYSTEM |
Jan 26, 2015 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 25, 2015 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Jan 26, 2015 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Jan 25, 2015 |
PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager. |
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SYSTEM |
Jan 18, 2015 |
Delivery Estimate: The complaint notice sent to Monica Hall 23-5429 Mabelvale, Arkansas should have arrived or will arrive within 24 hours. |
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SYSTEM |
Jan 18, 2015 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 24, 2015
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5429 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jan 18, 2015 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Monica Hall
1 Richsmith Cove Mabelvale, Arkansas 72103
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42362353 |
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SYSTEM |
Jan 18, 2015 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5429. |
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SYSTEM |
Jan 18, 2015 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Jan 18, 2015 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jan 15, 2015 |
An email confirmation was sent to the tenant at 01-15-2015 09:58:35. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Jan 15, 2015 |
CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs has been filed pertaining to 23-5429 or Monica Hall located in mabelvale, Arkansas 72103. Case is pending mailing confirmation. |
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SYSTEM |
Jan 15, 2015 |
Complaint 23-5429 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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