Landlord Complaint Record: #23-5352

North Tower City Place    |    Sasha Cuevas    |    Home Beach    ,    Florida 33480    Landlord Complaint 23-5352


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED CASE DROPPED Feb 3, 2015


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-5352 Filing Date : Dec 27, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jan 15, 2015 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Sasha Cuevas RENTER : Kept Private
Property Name : North Tower City Place      
Address : 240 Sanford Ave Address : Kept Private
City, State - Zip : Home Beach, Florida - 33480. City, State - Zip : Chevy Chase, Maryland - 20815.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problem And Baseless Repair Issues.threats To Damage Our Credit.
Fair Resolution according to renter :
  1. Return Our Diposit Less $500.00 Pet Fee And The Cost Of One Rug In The Living Room.($600.00)a Total Of $2200.00

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

we were given false information about the apt being brand new & that there were no other occupents before us . since then we have learnent that there were several occupents & the furniture was not new . Several already broken items were reported to the agent but no action was taken . Several fale claims have been made by the owner& her agent such as when we asked for our deposite back, we were told that there were scratches on thw base of the legs of the furniture & because of that they needed to be replaced! Later on their claim changed & it was claimed that the chairs had iron marks & that they were broken ! The apartment was cleaned & painted & some repairs were made for which we have the receipts for . they claimed it was so dirty that they had to clean for several days! Upon contacting the agent I was told that our credit would be destroyed if i did not pay an additional $3200.00 ! The agent was consistently harrasing & threatening us & our parents who would come to visit . My 86 year old father who is now deceased tripped over a small rug that was not secured on a slippery bwooden floor in the guest bedroom . My father had to be taken to the hospital & had 8 stiches on his forhead . When this incident was mentioned nto the agent she said why is my father there there any way ? landlord"s agent refused to do a walk through with us while we were still in west palm beach & later on claimed that we were not available .

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jan 23, 2015 69.198.172.130 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (55)
Agent Date Response
SYSTEM Feb 3, 2015 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Feb 3, 2015 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Feb 2, 2015 Case 23-5352 is re-opened by System.
SYSTEM Jan 31, 2015 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Jan 30, 2015 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Jan 30, 2015 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Jan 29, 2015 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Jan 29, 2015 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Jan 26, 2015 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Jan 24, 2015 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Jan 24, 2015 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Sasha Cuevas. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Jan 24, 2015 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Sasha Cuevas North Tower City Place, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Jan 24, 2015 WARNING! The landlord; Sasha Cuevas, of North Tower City Place Home Beach, Florida 33480 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Jan 23, 2015 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Jan 23, 2015 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Jan 23, 2015 LANDLORD UNABLE: According to the response made by Maria Marchetti ,sasha Scuevas (realator), management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Jan 23, 2015 LANDLORD EXPLANATION: The Landlord Maria Marchetti ,sasha Scuevas (realator) cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: It is unfortunate to have to respond to a complaint from a tenant at this level. A walk thru of the unit was done prior to signing the lease and everything was to their liking. The tenants were never told the “apartment was brand new” however prior to their entering the unit, a few days after the signing of the lease, it was in pristine condition. The tenant had a chance to do a walk thru with the "agent" again at time of occupying the unit. There was never an item mentioned that was not taken care of for the tenants. On several occasions the “agent” went to the unit or spoke to assist the tenant, Roya, with issues she was having. For example, issues with her computer and connecting to wireless or the cable she wasn’t not able to work. Issues were solved promptly. When the "agent" visited apartment to assist the tenant with her internet issues to the “agents” great surprise and horror it was noticed that the tenants pet defecated on the furniture, rugs, and floors and the tenant would leave it without promptly cleaning it thus leaving a horrible stench in the unit. Early on in the tenants stay in the unit it was brought to their attention numerous times that the unit needed better hygiene. Unfortunately the tenant refused to follow through causing serious damage to the apartments contents. Upon expiration of the lease a walk thru was offered to the tenant but she refused and told the building doorman she would like to leave before the “agent” arrived. After reviewing the unit, the “agent” promptly called the tenants and explained the condition of the unit. Pictures were taken and forwarded to the tenants. A certified letter with return receipt followed. Gita Mirshahi, Roya’s sister, was a tenant in the lease too but resided occasionally in D.C., the emails and pictures were provided to her promptly to explain the condition of the unit because she was not in the unit to witness the condition of it upon the leases termination. There were burns on the dining rooms chairs, cracks at the tops of the chairs (as though it had been thrown), water damage to wall units, screens broken, rugs damaged by urine and dog excrements and other items in the unit that were ruined, stained and had a foul odor. Cleaning Receipts have been requested from the tenants and nothing has been provided to date. The “agent” provided cleaning receipts in the amount of $840.00 for the cleaning of the unit after vacated. The cleaning of the unit took a total of four full days in order to bring it back to a decent condition. Unfortunately, during their long year as tenants in the unit, along with the hygiene problems, we received numerous complaints from residents and employees in the building regarding their inappropriate behavior specifically during the evening and early hours of the morning. Below I am including an email from the Community Association Manager as well as a letter from one of the doormen in the building: Email dated February 17, 2014 subject reading: “Nuisance Tenant unit 810” Body: Please note that your tenant is constantly screaming, yelling and cursing in her unit. This situation creates discomfort among other residents. Previously, verbal notifications were made to your manager but we had no results. I hope you will fix it definitively. Let me know if I you need help. Letter from Doorman: Mrs. Roya Mirshahi after leaving her apartment would call several times to make unpleasant threats. An incident report was created on November 2, 2014 regarding the threats. For questions and concerns please call Sasha Cuevas 561.358.1399.
SYSTEM Jan 23, 2015 Email Reminder Sent: An email reminder has been sent to the landlord about today's deadline to respond to the tenant filed complaint.
SYSTEM Jan 23, 2015 RESPONSE DEADLINE DUE TODAY: Management has been provided with a final opportunity to respond to this complaint through bu 7:00PM today. Management has failed to respond to previously mailed written notices concerning this complaint.
SYSTEM Jan 16, 2015 Landlord Third response dead-line has been set for: January 23, 2015. This is the landlord / manager's last opportunity to respond to complaint case: 23-5352 .
SYSTEM Jan 16, 2015 3rd NOTICE: The RPA rarely sends out 3rd notices to landlords. A 3rd notice typically indicates that the landlord is unwilling to cooperate or refusing to cooperate. The 3rd Notice has been mailed and is expected to arrive within 3 days.
SYSTEM Jan 16, 2015 3rd Written Notice: The 3rd and final written notice has been printed, addressed and processed for delivery. USPS has confirmed acceptance of the notice which is in route for delivery. USPS Confirmation: 0
SYSTEM Jan 16, 2015 3rd Mailing Requested: At the time of filing the tenant requested a 3rd mailing should the landlord fail to respond. As per the tenant's request the RPA will be preparing one 3rd and final written notice which will be mailed to the landlord in hopes to resolve this complaint.
SYSTEM Jan 14, 2015 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Maria Marchetti ,sasha Scuevas (realator), North Tower City Place failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Jan 14, 2015 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Jan 13, 2015 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Deposit Problem And Baseless Repair Issues.threats To Damage Our Credit.." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.
SYSTEM Jan 13, 2015 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Jan 6, 2015 FINAL RESPONSE DEADLINE: A final response deadline has been set for: January 13, 2015 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-5352 is pending final notice and response from landlord.
SYSTEM Jan 6, 2015 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jan 6, 2015 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Jan 6, 2015 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Jan 4, 2015 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 03, 2015 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jan 4, 2015 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jan 3, 2015 EMAIL TO LANDLORD: The RPA has sent an email reminder to Maria Marchetti ,sasha Scuevas (realator) in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Jan 3, 2015 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Dec 31, 2014 The RPA server has sent an initial email complaint notice to Maria Marchetti ,sasha Scuevas (realator) North Tower City Place concerning the Complaint filed by the tenant: Deposit Problem And Baseless Repair Issues.threats To Damage Our Credit.. The email address was provided by the tenant at the time of filing.
SYSTEM Dec 31, 2014 An email confirmation was sent to the tenant at 12-31-2014 17:39:15. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Dec 30, 2014 Delivery Estimate: The complaint notice sent to Maria Marchetti ,sasha Scuevas (realator) North Tower City Place Home Beach, Florida should have arrived or will arrive within 24 hours.
SYSTEM Dec 28, 2014 The RPA server has sent an initial email complaint notice to Maria Marchetti ,sasha Scuevas (realator) North Tower City Place concerning the Complaint filed by the tenant: Deposit Problem And Baseless Repair Issues.threats To Damage Our Credit.. The email address was provided by the tenant at the time of filing.
SYSTEM Dec 28, 2014 An email confirmation was sent to the tenant at 12-28-2014 17:17:23. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Dec 27, 2014 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 0
SYSTEM Dec 27, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Dec 27, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 02, 2015 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5352 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Dec 27, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Maria Marchetti ,sasha Scuevas (realator)
240 Sanford Ave
Home Beach, Florida 33480

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Dec 27, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5352.
SYSTEM Dec 27, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Dec 27, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Dec 27, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Dec 27, 2014 The RPA server has sent an initial email complaint notice to Maria Marchetti ,sasha Scuevas (realator) North Tower City Place concerning the Complaint filed by the tenant: Deposit Problem And Baseless Repair Issues.threats To Damage Our Credit.. The email address was provided by the tenant at the time of filing.
SYSTEM Dec 27, 2014 An email confirmation was sent to the tenant at 12-27-2014 15:52:48. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Dec 27, 2014 The RPA server has sent an initial email complaint notice to Maria Marchetti ,sasha Scuevas (realator) North Tower City Place concerning the Complaint filed by the tenant: Deposit Problem And Baseless Repair Issues.threats To Damage Our Credit.. The email address was provided by the tenant at the time of filing.
SYSTEM Dec 27, 2014 An email confirmation was sent to the tenant at 12-27-2014 15:09:37. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Dec 27, 2014 CONFIRMATION OF COMPLAINT: A complaint about deposit problem and baseless repair issues.threats to damage our credit. has been filed pertaining to 23-5352 or maria marchetti ,sasha scuevas (realator) located in home beach, Florida 33480. Case is pending mailing confirmation.
SYSTEM Dec 27, 2014 Complaint 23-5352 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.