Winton Village Apartments    |    Breanna Pogue; The Ashley Companies    |    Rochester    ,    New York 14614    Landlord Complaint 23-5060

On October 16, 2014 we made an initial complaint about bedbug infestation in our apartment to the property manager, Breanna Pogue. The next day, an exterminator from Exodus Exterminator came to inspect the apartment. The exterminator could not find any evidence of bedbugs, besides the pictures we took of the one we killed, and remarked "your apartment is immaculate". He gave us cups to put under the bed, and told us to contact our manager if we found anything in the future. Over the course of the next two weeks, I and my girlfriend continued to get bites on our bodies. We tried to get back in touch with the property manager, and Theresa, the front desk receptionist, informed us that she was not in the office and unavailable for contact. She refused to provide Breanna's company email address, under the guise of privacy protection. Instead, we were diverted to the maintenance superintendent, David, and told that he would suffice as the primary point-of-contact for any issues relating to bug infestation. After calling the maintenance superintendent, he left a message claiming that he had inspected our apartment along with the exterminator, and then came to check in the apartment for the cups under the bed and couldn't find any evidence of bedbugs. He mentioned that the cups were placed under the four legs of our bed; we have six legs on our bed. Breanna Pogue accompanied the exterminator and David was not present during any of the proceedings. Nor was our apartment rechecked after inspection. When mentioning our confusion with his message, since he was not present for the inspection, he volunteered that he had confused our apartment number with that of another building. This contrasts statements made from the front desk receptionist, Theresa, that there were no other complaints about bedbug infestation from any other resident. She is the primary point-of-contact for any maintenance request, as she enters the service request forms. When the exterminator came, and was asked where the source of the bedbugs could be from, he mentioned other apartments. When asking about furniture being left outside by the dumpster that had been left for over a month, he confirmed that could also be a source of the bugs. Since we last communicated with the front desk, we have had new bites on our body and were told we couldn't resolve the matter before Monday, October 27, 2014. We were also told not to mention anything to any other tenants in the building of possible infestation.