Landlord Complaint Record: #23-4980

JP Management LLC    |    Dana Fuechsel    |    Hackensack    ,    New Jersey 07206    Landlord Complaint 23-4980


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CASE CLOSED RESOLVED Nov 30, -1


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-4980 Filing Date : Oct 13, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 13, 2014
This is a picture of the bed bug I got.
upload Kept Private RPA Mailing Center Nov 6, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Dana Fuechsel RENTER : Kept Private
Property Name : JP Management LLC      
Address : 190 Main Street Suite 201 Address : Kept Private
City, State - Zip : Hackensack, New Jersey - 07206. City, State - Zip : Rutherford, New Jersey - 07070.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs In The Apartment
Fair Resolution according to renter :
  1. Treatment Needs To Be Done By A Bed Bug Removal Company In At Least One Week.
  2. Properly infest the entire apartment.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

About a month ago, I found and killed a couple of bed bugs in my bedroom. In fact, I still have the dead bodies of them. I reported to the super (Edwin) and he managed to bring an infest company (not a bed bugs specialized company). The infest company confirmed the dead bodies are actually bed bugs. Edwin said it probably came from upper floor. We washed and run dryers for all clothing and bed covers and wrapped and sealed them in plastic bags. Despite all of my efforts and the treatment of the infest company, I have got dozens of bites in a week. It is getting worse, not any better. Now it is difficult to tolerate. I am afraid of getting in bed. I reported to the super again but he told me it is now all spreading out the entire apartment but he has no authority to bring the bed bug removal company. That is why I officially file my complaint. I really hope you to call a bed bug removal company and solve this problem to provide a safe livable unit for me. Thank you and I really expect to hear from you soon.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Nov 18, 2014 108.53.64.74 Accept Tenant's Resolution.

INVESTIGATING AGENT - REMARKS (38)
Agent Date Response
SYSTEM Nov 25, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Nov 25, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Nov 25, 2014 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Nov 25, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Nov 25, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Nov 25, 2014 COMPLAINT RESOLVED: Based upon the responses made to this complaint the RPA has closed this case with a disposition of "RESOLVED." Both parties were provided with reasonable time to respond. CASE CLOSED.
SYSTEM Nov 25, 2014 No Further Updates: The Case has not received any further updates and is pending closure.
SYSTEM Nov 18, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Nov 18, 2014 CASE REMAINS OPEN: The Complaint Case 23-4980 will remain open through 2014-11-18 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Nov 18, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Bergen Realty Properties, LLC, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Nov 18, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Bergen Realty Properties, LLC has agreed to accept the tenant's purposed resolution. Treatment Needs To Be Done By A Bed Bug Removal Company In At Least One Week. Management has agreed to complete this agreement by: 2014-11-18.
SYSTEM Nov 7, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.
SYSTEM Nov 7, 2014 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.
SYSTEM Nov 4, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Nov 4, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Bergen Realty Properties, LLC JP Management LLC, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Nov 4, 2014 WARNING! The landlord; Bergen Realty Properties, LLC, of JP Management LLC Hackensack, New Jersey 07206 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Nov 2, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Bergen Realty Properties, LLC, JP Management LLC failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Nov 2, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Nov 1, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Oct 25, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: November 01, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4980 is pending final notice and response from landlord.
SYSTEM Oct 25, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Oct 25, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Oct 25, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Oct 23, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 22, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Oct 23, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Oct 22, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Oct 15, 2014 Delivery Estimate: The complaint notice sent to Bergen Realty Properties, LLC 23-4980 Hackensack, New Jersey should have arrived or will arrive within 24 hours.
SYSTEM Oct 15, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 21, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4980 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 15, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Bergen Realty Properties, LLC
190 Main Street Suite 201
Hackensack, New Jersey 07206

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Oct 15, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4980.
SYSTEM Oct 15, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Oct 15, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 13, 2014 New image uploaded by Tenant.
SYSTEM Oct 13, 2014 An email confirmation was sent to the tenant at 10-13-2014 20:36:24. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 13, 2014 An email confirmation was sent to the tenant at 10-13-2014 20:31:21. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 13, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs in the apartment has been filed pertaining to 23-4980 or Bergen Realty Properties, LLC located in Hackensack, New Jersey 07206. Case is pending mailing confirmation.
SYSTEM Oct 13, 2014 Complaint 23-4980 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.