Landlord Complaint Record: #23-4959

Real Property Management    |    Steve Roosa, Ph.D.    |    Louisville    ,    Kentucky 40203    Landlord Complaint 23-4959


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CASE CLOSED FORCE REQUIRED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4959 Filing Date : Oct 10, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 12, 2014
When I started packing to move, I realized many of my boxes were ruined due to having bird (pigeon?) excrement all over them.
upload Kept Private Renter Oct 12, 2014
This is one of several leaks with which I frequently had to deal. The leaks became more numerous, the longer I lived there. When I reported them to the landlord, he usually ignored my requests or gave me excuses about why the leaks were not fixed.
upload Kept Private Renter Oct 12, 2014
I reported a mold issue in my unit to the city twice. My doctor told me I had an airway obstruction, for which I was prescribed an inhaler, most likely because of the mold.
upload Kept Private Renter Oct 12, 2014
As I was packing up to leave, I realized some animal (squirrel?) had eaten through several of my boxes in a closet.
upload Kept Private Renter Oct 12, 2014
As I was packing up to leave, I realized some animal (squirrel) had eaten through several of my boxes in a closet.

LANDLORD / MGR : Steve Roosa, Ph.D. RENTER : Kept Private
Property Name : Real Property Management      
Address : 1132 S 1st Street Address : Kept Private
City, State - Zip : Louisville, Kentucky - 40203. City, State - Zip : Louisville, Kentucky - 40218.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Issue, Illness Due To Mold, And More
Fair Resolution according to renter :
  1. Refund the outstanding $172.48 from my damages deposit, then let's call it even - despite medical expenses due to mold and the huge inconvenience and expenses due to leaks, bugs, birds and ruined boxes.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I am submitting a complaint concerning the poor services provided by Real Property Management on First Street in Louisville, KY. When I signed my lease for the property that I rented for over 2.5 years, I was very excited because the president of this company is Steve Roosa, an internationally known author on sustainability. I really thought that Dr. Roosa would practice what he preaches, and maintain his property. He did not.The following are issues that were problematic at the time I left the premises to move into a better apartment: Mold on the wall in the entrance area, in a closet and in the living room; bird excrement on boxes I had stored in a closet; my boxes chewed up by some kind of animal in the same closet; two leaks in the living room ceiling.(Pictures of all these issues available) I will not address the previous issues during my tenancy, except to say it was a huge undertaking to get Real Prop Mgt to correct maintenance issues. I also want to make it clear that I became physically ill most likely from the mold; my doctor said this was probably the case, after diagnosing me w/ an airway obstruction for which I needed an inhaler. Never had that kind of health problem before. Now, Real Prop Mgt has only returned a portion of my deposit after I moved out due to said health issue. Per KRS 383.580, I am entitled to the return my ENTIRE deposit because RPM did not do an initial or final walk-through and provide comprehensive damages lists. I only got $277.52 returned to me out of the $450 I paid upon move-in. RPM sent my check along with a list of alleged damages such as some cleaning, and a service call to provide me a key when I was locked out. Even if these charges were legitimate, so are my issues of crapped-on and eaten-through boxes, moldy walls, and living with ceiling leaks.Real Property Management not only does property management very poorly, they are also breaking the law. Considering the mold issue, which likely made me ill, the damage to my boxes a

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Oct 12, 2014 71.28.226.211 1.My original complaint was cut off, so here is the last sentence: Considering the mold issue, which likely made me ill, the damage to my boxes and property and the ongoing lack of response regarding maintenance issues by Real Property Management, a full deposit refund is a pittance!

INVESTIGATING AGENT - REMARKS (17)
Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Oct 12, 2014 New image uploaded by Tenant.
SYSTEM Oct 12, 2014 New image uploaded by Tenant.
SYSTEM Oct 12, 2014 New image uploaded by Tenant.
SYSTEM Oct 12, 2014 New image uploaded by Tenant.
SYSTEM Oct 12, 2014 New image uploaded by Tenant.
SYSTEM Oct 12, 2014 Delivery Estimate: The complaint notice sent to Steve Roosa, Ph.D. 23-4959 Louisville, Kentucky should have arrived or will arrive within 24 hours.
SYSTEM Oct 12, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Oct 12, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 18, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4959 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 12, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Steve Roosa, Ph.D.
1132 S 1st Street
Louisville, Kentucky 40203

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Oct 12, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4959.
SYSTEM Oct 12, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Oct 12, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 10, 2014 The RPA server has sent an initial email complaint notice to Steve Roosa, Ph.D. Real Property Management concerning the Complaint filed by the tenant: Deposit Issue, Illness Due To Mold, And More. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 10, 2014 An email confirmation was sent to the tenant at 10-10-2014 17:59:48. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 10, 2014 CONFIRMATION OF COMPLAINT: A complaint about Deposit Issue, Illness Due to Mold, and More has been filed pertaining to 23-4959 or Steve Roosa, Ph.D. located in Louisville, Kentucky 40203. Case is pending mailing confirmation.
SYSTEM Oct 10, 2014 Complaint 23-4959 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.