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CASE CLOSED |
MET MINIMUM REQUIREMENT |
Dec 12, 2014 |
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RENTAL DETAILS |
Address :
City, State - Zip : , - . |
COMPLAINT DETAILS (from renter) |
i have been a resident of this complex for approx 1 1/2 years; in march 2014 i received a job offer in california and have been attempting to maintain the downers grove residence since resigning the new lease in feb 2014; i have been very vocal about letting the apt complex know that job opportunities have taken my out of state; i pay rent on line, i pay late fees on line, i have sent the rent to them via fedex and overnight mail with the post office so the office knows i have not been in downers grove or that apt for some time; whenever there are issues with the apt, the mgmt continues to post notices on the door in il that i will never see or adhere to because i am out of state and have been since march 2014; they have placed eviction notices on the door stating the rent hasn't been paid or late fees haven't been paid knowing full well i am out of state; the only way i find out about it is when a relative periodically checks the apt; they won't acknowledge rent has been paid online, they post notices, they won't acknowledge the late fees are paid on line, they post notices on the door; they never notify me by phone or email which i have provided them on several occassions; i call them to update, they ignore; recently my job has notified me i will be working here ((ca) another 3-6 mos and i have emailed the property to notify them as of sept 2014; a relative checked on the apt sunday, sept 28 2014 to indicate there's another eviction notice on the door due to a 50.00 ommission on their part; when i called to clarify that issue and also reiterate i would be vacating their premises as of november 30, 2014, the property mgmt informed me i cannot leave, i cannot break their lease, i have to continue paying and when the lease expires, i have to give them 2 months notice; i spoke to seth or shea or someone with a similar name; i tried calling corp. ofc 5 times on 9.29,2014 to get clarification and no one will call back; it's a rip off or a scam for this company to try to make ppl stay in a lease when efforts are being made to amicably notify them; i should be allowed to pursue job opportunities and move wherever i please without this company dictating what i can and can't do; please assist with the resolution of this problem
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INVESTIGATING AGENT - REMARKS (18) |
Agent |
Date |
Response |
SYSTEM |
Dec 13, 2014 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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SYSTEM |
Dec 12, 2014 |
The case has been resolved as 'Met Minimum Requirement'. |
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SYSTEM |
Oct 7, 2014 |
Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant. |
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SYSTEM |
Oct 7, 2014 |
TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution. |
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SYSTEM |
Oct 7, 2014 |
ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Prentiss Creek Apartments has offered the tenant an alternate resolution. The resolution purposed is: 1. We have the option in our standard lease contract that you can break your lease at any time per the Lease Contract Buy-Out Agreement that was signed by Yumeka with a written 60-day notice (paying rent for those 60-days) and a buy-Out fee that must be paid in certified funds with-in 24-hours of given the written 60- day. The amount of her Buy-Out fee has been discussed with Yumeka and she is within her own free will to leave the current contract that is in place should she choose to use our Buy-Out option that we have in place rather than fulfill her current lease contract. On September 24, 2014 we did inform Yumeka via Email that she could use the Buy-Out option so that she did not have to continue to pay the rent through the end of the lease and we also sent her the lease contract that she signed for reference. With written permission from Yumeka we may issue you a copy of the signed contract that was signed by her.
Explanation: Per the Lease Contract Buy-Out Agreement that was signed by Yumeka Anderson she may break her lease contract prior to the lease end date with a written 60-day notice (paying rent for those 60-days) and a buy-Out fee that must be paid in certified funds with-in 24-hours of given the written 60- day. The amount of her Buy-Out fee can be regiven to Yumeka at any time. Should Yumeka choose to use our Buy-Out option that we have in place rather than fulfill her current lease contract she would be exercising her rights to leave her lease contract prior to the lease end date.
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SYSTEM |
Oct 3, 2014 |
Delivery Estimate: The complaint notice sent to Prentiss Creek Apartments 23-4890 Downers Grove, Illinois should have arrived or will arrive within 24 hours. |
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SYSTEM |
Oct 3, 2014 |
As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 42304825 |
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SYSTEM |
Oct 3, 2014 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 09, 2014
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4890 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Oct 3, 2014 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Prentiss Creek Apartments
2110 Prentiss Drive Downers Grove, Illinois 60516
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42304825 |
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SYSTEM |
Oct 3, 2014 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4890. |
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SYSTEM |
Oct 3, 2014 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Oct 3, 2014 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter |
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SYSTEM |
Oct 3, 2014 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Sep 30, 2014 |
An email confirmation was sent to the tenant at 09-30-2014 23:03:57. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Sep 30, 2014 |
An email confirmation was sent to the tenant at 09-30-2014 09:59:42. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Sep 30, 2014 |
CONFIRMATION OF COMPLAINT: A complaint about breach of agreement has been filed pertaining to 23-4890 or prentiss creek apartments located in downers grove, Illinois 60516. Case is pending mailing confirmation. |
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SYSTEM |
Sep 30, 2014 |
Complaint 23-4890 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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