Landlord Complaint Record: #23-4880

Wind River Lodge    |    Unknown (Leslie ?)    |    Lenexa    ,    Kansas 66219    Landlord Complaint 23-4880


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CASE CLOSED RESOLVED Dec 12, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-4880 Filing Date : Sep 28, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 30, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Unknown (Leslie ?) RENTER : Kept Private
Property Name : Wind River Lodge      
Address : 9250 Lichtenauer Drive Address : Kept Private
City, State - Zip : Lenexa, Kansas - 66219. City, State - Zip : Lenexa, Kansas - 66219.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. To Cover The Cost Of Bed Bug Infestation

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I have only been in this apartment for one month and a half and noticed itchy skin on legs and a couple of red marks. Was not sure at the time what this was. One day I was pulling sheets off bed noticed a black bug on matress. I immediately researched it and confirmed it was a bed bug. I did not bring these with me from my home so I feel they were there when I arrived. I have not been in any movie theaters or hotels since I've been here. I have been working steadily at my job and just coming home after. I reported this to the front desk workers and they told me it was my problem. I should not have to live in a parasitic environment.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Sep 30, 2014 24.59.126.187 1.On 9/30/14 the landlord made arrangements to have an exterminator come over and check out the situation. He confirmed the bug I saved in a plastic bag was a bed bug. He mentioned he will give the report to the landlord. Later that evening the landlord slipped a paper under my door saying the exterminator will be back to treat and that I owe them 175.00 and if the apartments next to me are infected, I am responsible for that cost. I believe this is the responsibility of the landlord as the bug could of been there before I came. These bugs can live up to 18 months with out feeding.
Renter Sep 30, 2014 120.28.242.250 1.Correct address of tenant: 9212 Lichtenauer Drive Lenexa KS 66219 apt. 539

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Dec 12, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Sep 30, 2014 Delivery Estimate: The complaint notice sent to Unknown (Leslie ?) 23-4880 Lenexa, Kansas should have arrived or will arrive within 24 hours.
SYSTEM Sep 30, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 06, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4880 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 30, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Unknown (Leslie ?)
9250 Lichtenauer Drive
Lenexa, Kansas 66219

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Sep 30, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4880.
SYSTEM Sep 30, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 30, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 28, 2014 An email confirmation was sent to the tenant at 09-28-2014 15:06:57. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 28, 2014 An email confirmation was sent to the tenant at 09-28-2014 15:06:57. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 28, 2014 An email confirmation was sent to the tenant at 09-28-2014 15:04:54. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 28, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs has been filed pertaining to 23-4880 or Unknown (Leslie ?) located in Lenexa , Kansas 66219. Case is pending mailing confirmation.
SYSTEM Sep 28, 2014 Complaint 23-4880 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.