Landlord Complaint Record: #23-4867

Abbey Walk Apartment Complex- Mid Atlantic Realty Co., Inc.    |    Tammy Piscarik, Property Manager    |    Newark    ,    Delaware 19711    Landlord Complaint 23-4867


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CASE CLOSED MET MINIMUM REQUIREMENT Dec 12, 2014


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 23-4867 Filing Date : Sep 25, 2014
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 5, 2014
Bite marks of thoracic area 1 day later [see previous image]. For relief, check with your doctor about using apple cider vinegar or calamine lotion with zinc oxide on your inflamed bedbug bite.
upload Kept Private Renter Nov 5, 2014
Early stage of an allergic reaction, of the thoracic area, due to the allergen that bedbugs injects when it bites. For relief, check with your doctor about using apple cider vinegar or calamine lotion with zinc oxide on your inflamed bedbug bite.
upload Kept Private Renter Oct 4, 2014
This is a younger picture of Hunter Boy. Notice his wet liver colored nose. This Boy could really track a scent. A loyal friend and K9 Service Dog companion.
upload Kept Private Renter Oct 4, 2014
Hunter Boy
upload Kept Private Renter Oct 4, 2014
The is a nasty infection on the arm. The blistering pin wheel has started to heal. The dark dot is visible on the skin for a long period of time.
upload Kept Private Renter Oct 4, 2014
These are multiple Bed Bug Bites that are infected. Notice the pin wheel of blistering skin.
upload Kept Private RPA Mailing Center Sep 29, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Tammy Piscarik, Property Manager RENTER : Kept Private
Property Name : Abbey Walk Apartment Complex- Mid Atlantic Realty Co., Inc.      
Address : 39 Abbey Lane Address : Kept Private
City, State - Zip : Newark, Delaware - 19711. City, State - Zip : Newark, Delaware - 19711.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Failure To Notify Tenant Of Bed Bug Infestion-Cimex Lectularius
Fair Resolution according to renter :
  1. Defendant Is Liable For ALL Costs In The Prevention, Preparation And Eradication Of Bed Bugs In Apartment 89-6B
  2. Abbey Walk's Management should re-imburse tenant for the purchase of any hepa filter vacuum cleaner(s) that have a strong suction power. The suction power [or air lift] is based on the CFM rating [cubic feet per minute of moving air]. The higher the CFM rating, the suction power will be stronger to

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

On September 12, 2014, Tammy Pascarik, Abbey Walk Apartment Property Manager, admitted to the Tenant in the presence of New Castle County Police Officer Fortino, Badge 2910, Case Number 32-14-99430, that the apartment 7B [located across from Tenants apartment], was infested with Cimex lectularius [Bed Bugs]. Abbey Walk does not have a preventative insecticide program to eliminate the possibility of a ground zero infestation starting point, and no protocol to stop an infestation from spreading to other units in Building 89 High. The Tenant [Plantiff] has been living at Abbey Walk for over 7 years without any unmanageable pest problems. The Plantiffs have been using home insecticide products for doing routine spraying for pest prevention. The Property Manager knew about the Bed Bug infestation across the hall from the Tenants apartment. The infested apartment, 7B located across from the Tenants apartment, was emptied by two men wearing booties, white hazmat jump suits, and rubber gloves. Tenants wife asked one of the workers that were removing the contents from the apartment, if the apartment had Bed Bugs. The bulkier worker told Tenants wife that the apartment was infested with Bed Bugs. If Tenant was given notice about the Bed Bug infestation, Tenant would have taken measures to avoid the Bed Bugs from invading the Tenants living quarters. Do to the lack of management understanding the nature of Cimex lectularius [Bed Bugs] and not taking swift and appropriate action to eliminate the infestation of the Bed Bugs, the Bed Bugs have infested the Tenants apartment. The Tenants [Plantiffs] are holding Mid-Atlantic Realty liable for all medical bills, all prescriptions, all supplies, all disposal costs and fees, all costs for labor, and any other cost that is directly or indirectly related to the inconvenience to the Tenant due to the negligence of the Property Manager of Abbey Walk Apartments, Tammy Pascarik not informing the Tenants about the Bed Bugs which are a imminent health hazard. Individuals will not know how they will respond to the nasty bites of Cimex lectularius. Tenants wife is recovering from many pruritic lesions that covered many parts of her body. This infestation has caused Tenants friends to stay away, due to the fear that the Bed Bugs can be transferred to the residence. Mid-Atlantic Realty needs to Set-the-Standard, take responsibility of the infestation of Cimex lectularius [Bed Bugs] in the Tenants apartment, and cover all costs.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Nov 19, 2014 76.99.204.235 1.The Property Manager of Abbey Walk Apartments, Tammy Piscarik, called today, November 19, 2014, and wanted to schedule the first phase of extermination. I, William Billings, explained to Tammy Piscarik, that we were looking for financial help to purchase HEPA vacuum cleaners. Tammy Piscarik was also informed of my concerns of the insecticide and synergist ingredients used in the formula to kill the bed bugs. Synergists, like piperonyl butoxide, are used to enhance the toxicity of the insecticide. Piperonyl butoxide is mutagenic and damages liver cells. We prefer to use natural means of eradication of the bed bugs, and not to use compounds that are synthesized [unnatural compounds]. After speaking with Tammy Piscarik, the Property Manager of Abbey Walk Apartments, on November 19, 2014, it is very clear to me that Ms. Piscarik is not knowledgeable about the life cycle, behavior, survival skills, and the natural or chemical means of exterminating bed bugs. Due to infestations in other units in our building, I informed Tammy Piscarik that there is a high probability that the bed bugs are in the walls, crevices, and cracks in Building 89 High of Abbey Walk Apartments. When vacuuming an infested area of bed bugs, HEPA vacuum cleaners must be used. If regular vacuum cleaners are used, this will only disperse the eggs of the bed bugs in the room that is being vacuumed. Regular vacuums do not have the capacity to filter out the eggs. It is very important to use HEPA vacuums that have a strong lift ability. It is recommended to use HEPA vacuum cleaners that will pick up and filter small items, such as the nympths [young bed bugs], eggs, shells of the eggs [casing particles], the feces [poop] of the bed bugs, and other items that measure in small micron sizes. The amperage of the HEPA vacuum should be as close to 8 amps as possible. The higher the amperage, the better. It is not advisable to use a bagless HEPA vacuum cleaner. When emptying the bagless HEPA vacuum, any eggs will be dispersed in the air. It is best to use a HEPA vacuum that used disposable bags. By using a HEPA vacuum cleaner with disposable bags, you can remove the bag after each time of vacuuming. It is important to change the bag. Any bed bugs in the bag can escape if the bag is not removed. Place the disposable bag into another plastic bag and make sure the bag is secured. Remove and properly dispose the bag ASAP.

INVESTIGATING AGENT - REMARKS (53)
Agent Date Response
SYSTEM Dec 13, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Dec 12, 2014 The case has been resolved as 'Met Minimum Requirement'.
SYSTEM Nov 19, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Tammy Piscarik, Property Manager in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Nov 19, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Nov 12, 2014 Case 23-4867 is re-opened by System.
SYSTEM Nov 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Nov 12, 2014 FINAL DISPOSITION: FORCE REQUIRED! Management failed to resolve this complaint.
SYSTEM Nov 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Nov 12, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Nov 5, 2014 New image uploaded by Tenant.
SYSTEM Nov 5, 2014 New image uploaded by Tenant.
SYSTEM Nov 5, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.
SYSTEM Nov 2, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Nov 2, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Tammy Piscarik, Property Manager. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Nov 2, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Tammy Piscarik, Property Manager Abbey Walk Apartment Complex- Mid Atlantic Realty Co., Inc., {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Nov 2, 2014 WARNING! The landlord; Tammy Piscarik, Property Manager, of Abbey Walk Apartment Complex- Mid Atlantic Realty Co., Inc. Newark, Delaware 19711 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Nov 1, 2014 Email Reminder Sent: An email reminder has been sent to the landlord about today's deadline to respond to the tenant filed complaint.
SYSTEM Nov 1, 2014 RESPONSE DEADLINE DUE TODAY: Management has been provided with a final opportunity to respond to this complaint through bu 7:00PM today. Management has failed to respond to previously mailed written notices concerning this complaint.
SYSTEM Oct 25, 2014 Landlord Third response dead-line has been set for: November 01, 2014. This is the landlord / manager's last opportunity to respond to complaint case: 23-4867 .
SYSTEM Oct 25, 2014 3rd NOTICE: The RPA rarely sends out 3rd notices to landlords. A 3rd notice typically indicates that the landlord is unwilling to cooperate or refusing to cooperate. The 3rd Notice has been mailed and is expected to arrive within 3 days.
SYSTEM Oct 25, 2014 3rd Written Notice: The 3rd and final written notice has been printed, addressed and processed for delivery. USPS has confirmed acceptance of the notice which is in route for delivery. USPS Confirmation: 0
SYSTEM Oct 25, 2014 3rd Mailing Requested: At the time of filing the tenant requested a 3rd mailing should the landlord fail to respond. As per the tenant's request the RPA will be preparing one 3rd and final written notice which will be mailed to the landlord in hopes to resolve this complaint.
SYSTEM Oct 23, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Tammy Piscarik, Property Manager, Abbey Walk Apartment Complex- Mid Atlantic Realty Co., Inc. failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Oct 23, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Oct 22, 2014 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Failure To Notify Tenant Of Bed Bug Infestion-Cimex Lectularius." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.
SYSTEM Oct 22, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Oct 15, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: October 22, 2014by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4867 is pending final notice and response from landlord.
SYSTEM Oct 15, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Oct 4, 2014 New image uploaded by Tenant.
SYSTEM Oct 4, 2014 New image uploaded by Tenant.
SYSTEM Oct 4, 2014 New image uploaded by Tenant.
SYSTEM Oct 4, 2014 New image uploaded by Tenant.
SYSTEM Oct 3, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 02, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Oct 3, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Oct 2, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Tammy Piscarik, Property Manager in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Oct 2, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Oct 1, 2014 The RPA server has sent an initial email complaint notice to Tammy Piscarik, Property Manager Abbey Walk Apartment Complex- Mid Atlantic Realty Co., Inc. concerning the Complaint filed by the tenant: Failure To Notify Tenant Of Bed Bug Infestion-Cimex Lectularius. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 1, 2014 An email confirmation was sent to the tenant at 10-01-2014 13:25:56. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 1, 2014 The RPA server has sent an initial email complaint notice to Tammy Piscarik, Property Manager Abbey Walk Apartment Complex- Mid Atlantic Realty Co., Inc. concerning the Complaint filed by the tenant: Failure To Notify Tenant Of Bed Bug Infestion-Cimex Lectularius. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 1, 2014 An email confirmation was sent to the tenant at 10-01-2014 13:24:02. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 28, 2014 Delivery Estimate: The complaint notice sent to Tammy Piscarik, Property Manager Abbey Walk Apartment Complex- Mid Atlantic Realty Co., Inc. Newark, Delaware should have arrived or will arrive within 24 hours.
SYSTEM Sep 25, 2014 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID:
SYSTEM Sep 25, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 25, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 01, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4867 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 25, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Tammy Piscarik, Property Manager
39 Abbey Lane
Newark, Delaware 19711

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 25, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4867.
SYSTEM Sep 25, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 25, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Sep 25, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 25, 2014 The RPA server has sent an initial email complaint notice to Tammy Piscarik, Property Manager Abbey Walk Apartment Complex- Mid Atlantic Realty Co., Inc. concerning the Complaint filed by the tenant: Failure To Notify Tenant Of Bed Bug Infestion-Cimex Lectularius. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 25, 2014 An email confirmation was sent to the tenant at 09-25-2014 13:37:16. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 25, 2014 CONFIRMATION OF COMPLAINT: A complaint about Failure to Notify Tenant of Bed Bug Infestion-Cimex lectularius has been filed pertaining to 23-4867 or Tammy Piscarik, Property Manager located in Newark, Delaware 19711. Case is pending mailing confirmation.
SYSTEM Sep 25, 2014 Complaint 23-4867 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.