Landlord Complaint Record: #23-4866

Deeqa Nur    |    Alexandria    ,    Virginia 22311    Landlord Complaint 23-4866


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CASE CLOSED MEDIATION REFUSED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-4866 Filing Date : Sep 25, 2014
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 29, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Deeqa Nur RENTER : Kept Private
Property Name :      
Address : 5411 A Sheffield Ct Address : Kept Private
City, State - Zip : Alexandria, Virginia - 22311. City, State - Zip : Alexandria, Virginia - 22311.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach Of Agreement Due To Rats And Roaches
Fair Resolution according to renter :
  1. Landlord To Stop Collection And Take Collections Off My Credit Report

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

The breach of contract with the apartment complex was due to a roach and rat infestation that was never addressed by the complex. This was reported to on numerous occasions and nothing was done to eradicate the infestation. The place was not healthy and safe environment. Additionally, I feel the Landlord discriminated against my mother and I because we are Latino. Only after all efforts had been exhausted and no attempts were made by the Landlord to address them, I decided that our health was at huge risk and left the apartment. The Landlord has put my mother, Maria Carmen Navarrete and I under collections for this and for the past four years our credit score has suffered.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Oct 6, 2014 70.91.71.105 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (17)
Agent Date Response
SYSTEM Dec 12, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Oct 6, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Oct 6, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Oct 6, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Lynbrook And Medow Creek At Mark Center has offered the tenant an alternate resolution. The resolution purposed is: 1. The record is with FCO - Fair Collections and Outsourcing Inc. Please contact them directly at 1-877-324-7265

Explanation: The record is with FCO - Fair Collections and Outsourcing Inc. Please contact them directly at 1-877-324-7265
SYSTEM Oct 5, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 04, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Oct 5, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Oct 4, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 27, 2014 Delivery Estimate: The complaint notice sent to Lynbrook And Medow Creek At Mark Center 23-4866 Alexandria, Virginia should have arrived or will arrive within 24 hours.
SYSTEM Sep 27, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 03, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4866 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 27, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lynbrook And Medow Creek At Mark Center
5411 A Sheffield Ct
Alexandria, Virginia 22311

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Sep 27, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4866.
SYSTEM Sep 27, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 27, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 25, 2014 An email confirmation was sent to the tenant at 09-25-2014 12:11:00. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 25, 2014 CONFIRMATION OF COMPLAINT: A complaint about Breach of Agreement due to Rats and Roaches has been filed pertaining to 23-4866 or Lynbrook and Medow Creek at Mark Center located in Alexandria, Virginia 22311. Case is pending mailing confirmation.
SYSTEM Sep 25, 2014 Complaint 23-4866 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.