Landlord Complaint Record: #23-4856

Randa Wiseman    |    Lakewood    ,    Washington 98409    Landlord Complaint 23-4856


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CASE CLOSED FORCE REQUIRED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4856 Filing Date : Sep 23, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Sep 23, 2014
I am still waiting
upload Kept Private Renter Sep 23, 2014
I am still waiting
upload Kept Private Renter Sep 23, 2014
I am still waiting
upload Kept Private Renter Sep 23, 2014
I am still waiting
upload Kept Private RPA Mailing Center Sep 29, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Oct 4, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Randa Wiseman RENTER : Kept Private
Property Name :      
Address : 5202 100th St Sw Suite #200 Address : Kept Private
City, State - Zip : Lakewood, Washington - 98409. City, State - Zip : Lakewood, Washington - 98499.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Disrespectful Threatment,refuses To Explain Charges And Send Bill On Time
Fair Resolution according to renter :
  1. 1reinburse RPA Fees.2send Eléctric Bill On Time3have Order.4give Service Fast5 Respect The Tenant 6name Of Boss.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

Rainier rentals 2 women who denies to give you her name and one man who claim be the manager dave sargent refuses to take calls,when they take the call yell at you, they are extremely disrespectful they dont listen they leave you on hold forever hang up on you you have to call them several times to allow them to take note, say i will call you back but that never happen,for a copy of my contract i have had to wait week and a half even when i let them now why Was urgent,its extremely difficult talk to them due the way they threat you they prefer to say read it first instead to explain charges, yell me, worst experience ever! Extremely dissapointing service because they send a statement without copy of the eléctric Bill charging me utility charge July for $68.15, even I paid send a check and now they are charging me june and July again!In september 20 i receive one statement now with copy of electricity bill with charges due since 08/24/2014,reconexion fees and another one due since 09/01/2014! I am still waiting response on their behalf because they fail to send copy of eléctric bill, they send statement showing i should pay July i did and in the end they are out of control they seem not to have order they work slow they dont want to tell why they are charging this amount, send bill in september charging june, July, August and now i am so afraid to call because they talk to me without respect and i will not allowed them talk to me or my family in that way again. They have a Job to do, then, do it this is not the first time they are this way, when i tried to complaint with the person who claim be the manager he said theres nothing i can do i will call you back and that never happen and even he threat me so disrespectful like they are the law and if i want to complain theres nothing i can do because they rule? No, sr. I have rights and they own me an apology for the horrible way they talk to me and an explanation because they should not be so careless about ok go ahead pay July and later guess what ? Pay june, July again and send me the electricity bill soooo over due . I will not allow them to make fun of me because i am mexican. And send the information about the manager of person above manager to complain with in case if needed because in a bussiness always have to be somebody above. I also request to rainier rentals pay the fee i have had to pay because they cannot. Give respect or information in a simple phone call.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Oct 7, 2014 120.28.235.164 well, they are in the Same attitude, no costumer service at all! Theres no solution, they respond the phone saying im going to call you back, but that never happen! Since sept 23 they didnt explain the charges, they think are right but arent, we are talking about service from you to me the tenant they cannot tell me what to do with my time if the office its 5 minutes from here they are working to serve us i dont have to go there because they cannot handle a phone call or call you back they already said they have the copies of the bills, then, why they didnt call or send an email to me when they said let me see the archive? Its  insane. Its my right to have the bills on time i am not tell  them how to run a company its common sense with that attitude they need to read their responses before say they treat us with respect, took them too long the response like i said, i think if they are just a bit sorry about this situation they should pay the fee because if one of them did the job right i wouldnt complaining here.
Renter Oct 7, 2014 120.28.235.164 Explain why you can't accept / Offer Alternative Resolution.
Landlord Oct 7, 2014 71.212.35.159 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (25)
Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Oct 7, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Oct 7, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Oct 7, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Rainier Rentals has offered the tenant an alternate resolution. The resolution purposed is: 1. The tenant has filed a complaint, which was just received in the mail today, 10/6/14, with a response date of 10/1/14. The envelope is marked "barcode required reject" on the label, I am uncertain what this means? Let me start out by stating that this property is in receivership with us. It took us quite some time to get all of the required information that we needed from the owner of the property. This is party why it took so long to get the lease that was requested by the tenant. Secondly, the tenants called and inquired about their electric bill. She would call the office, the receptionist would ask her to hold so she could get someone to help her and she would hang up and call right back. This happened several times. I then answered the phone and tried talking with the tenant. She would not allow me to explain anything to her and kept talking over the top of me. She then hung up and called right back. Another person in our office tried to explain to her as well. Again, the tenant would not allow her to talk and kept talking over her trying to explain the bills. The tenant has asked us to reimburse the RPA Fee, which we will not do, she could have came into the office for a better understanding, she lives 5 minutes from our office. She has then asked us to send the electric bill on time. The tenant is not in a position as to tell us how to run our company. The purposed solution #3, we do not understand what is being requested. 4. We will work on giving faster service 5. We always respect our customers. 6. The tenant has already talked with the boss. There is not always someone over someone else. The owner of the company is as far as you can go.

Explanation: Our resolution to the problem is the tenant to come into our office for a face-to-face explanation of her charges. We have copies of all of their bills here.
SYSTEM Oct 4, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: October 11, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4856 is pending final notice and response from landlord.
SYSTEM Oct 4, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Oct 4, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Oct 4, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Oct 2, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 01, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Oct 2, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Oct 1, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 24, 2014 Delivery Estimate: The complaint notice sent to Rainier Rentals 23-4856 Lakewood, Washington should have arrived or will arrive within 24 hours.
SYSTEM Sep 24, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 30, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4856 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 24, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Rainier Rentals
5202 100th St Sw Suite #200
Lakewood, Washington 98409

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Sep 24, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4856.
SYSTEM Sep 24, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 24, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 23, 2014 New image uploaded by Tenant.
SYSTEM Sep 23, 2014 New image uploaded by Tenant.
SYSTEM Sep 23, 2014 New image uploaded by Tenant.
SYSTEM Sep 23, 2014 New image uploaded by Tenant.
SYSTEM Sep 23, 2014 An email confirmation was sent to the tenant at 09-23-2014 14:56:17. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 23, 2014 CONFIRMATION OF COMPLAINT: A complaint about Disrespectful threatment,refuses to explain charges and send bill on time has been filed pertaining to 23-4856 or Rainier Rentals located in Lakewood, Washington 98409. Case is pending mailing confirmation.
SYSTEM Sep 23, 2014 Complaint 23-4856 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.