Landlord Complaint Record: #23-4832

LAKES OF WESTDALE    |    OAKWOOD MANAGEMENT COMPANY    |    Reynoldsburg    ,    Ohio 43068    Landlord Complaint 23-4832


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CASE CLOSED FORCE REQUIRED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4832 Filing Date : Sep 20, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 29, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : OAKWOOD MANAGEMENT COMPANY RENTER : Kept Private
Property Name : LAKES OF WESTDALE      
Address : 6950-A Americana Parkway Address : Kept Private
City, State - Zip : Reynoldsburg, Ohio - 43068. City, State - Zip : Galloway, Ohio - 43119.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Complaint
Fair Resolution according to renter :
  1. Compensation For Expenses Such As Mattresses,Utility Bills, Neglect, Emotional Distress, Fees, Term Of Lease Agreem

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

The landlord did not act quickly enough and did not reassure us that they would take care of the problem in a timely manner. We moved in on the 24th of August and we really didn't discover the issue until September 12. We notified our rental office on September 12th and a exterminator out on Monday the 15th and we were told how to wash, dry and bag all clothing and appointment would be rescheduled. They came back on Wednesday September 17th and treated but what good is that if the adjacent units aren't inspected and treated as well in a timely manner. If needed we have pictures of the evidence and findings. My family can't even sleep comfortably now, bungled up on couches, living out of trash bags until extermination is repeated and in fear of been bitten again. We just moved in! Nobody should be mistreated as we have by Lakes of Westdale and Oakwood Management Company and have to live like this. Lastly, We have evidence from previous landlord that we never had this problem and at move out they had a "bed bug specific inspection and none were present. This was also faxed to The Lakes of Westdale.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 29, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 28, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 29, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Sep 28, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 21, 2014 Delivery Estimate: The complaint notice sent to OAKWOOD MANAGEMENT COMPANY 23-4832 Reynoldsburg, Ohio should have arrived or will arrive within 24 hours.
SYSTEM Sep 21, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 21, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 27, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4832 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 21, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
OAKWOOD MANAGEMENT COMPANY
6950-A Americana Parkway
Reynoldsburg, Ohio 43068

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42298694
SYSTEM Sep 21, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4832.
SYSTEM Sep 21, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 21, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 20, 2014 An email confirmation was sent to the tenant at 09-20-2014 00:39:08. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 20, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed bug complaint has been filed pertaining to 23-4832 or OAKWOOD MANAGEMENT COMPANY located in Reynoldsburg, Ohio 43068. Case is pending mailing confirmation.
SYSTEM Sep 20, 2014 Complaint 23-4832 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.