Landlord Complaint Record: #23-4785

RK Properties XV, LLC/ GreenTree Apartments    |    Tina Harms    |    Glendale    ,    Arizona 85306    Landlord Complaint 23-4785


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CASE CLOSED MEDIATION REFUSED Sep 27, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-4785 Filing Date : Sep 11, 2014
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 11, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Tina Harms RENTER : Kept Private
Property Name : RK Properties XV, LLC/ GreenTree Apartments      
Address : 5959 W. Greenway Road Address : Kept Private
City, State - Zip : Glendale, Arizona - 85306. City, State - Zip : Glendale, Arizona - 85306.
Phone : Kept Private Phone : Kept Private

COMPLAINT : 10 Day Notice/ Terminate Lease 4 Material Breach (non-curable) 2nd Breach
Fair Resolution according to renter :
  1. To Stop My Eviction So I Can Stay Living In My Apartment.
  2. To clear my name of excessive loud noise

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

On May 3, 2014 I had a birthday party. We were playing video games & listening to music. My downstairs neighbor knocked on my door asking if I was ok because she heard shot gun noises. I apologized & advised her we were playing video games & didn't realize she could hear it. Of course we will turn it down. She said I also hear everywhere you walk & I replied I cant help if I'm walking doing things in my apartment. Then @11pm Security Patrol came to our door & advised us they received a complaint from my neighbor that we were to loud. May 6th I got a 10 day notice to terminate lease for material breach stating Excessive noise/offensive language on window/Loud music till 1:30am & would be charged a $100 fine.(mgmt sent out a notice a few days prior stating if courtesy patrol is called on you they will be charging $100 each time starting MAY 10). I was in bed that night by 12:30am. That information is wrong. Next day I talk to the Mgr.Tina & advised her of this & I didn't know that my friend wrote something offensive on my window but I cleaned it off. She advised me to keep it down or we will be evicted & to pay the $100 fee. I advised her my notice stated that fee would start May 10 & it was May 4th. She agreed & said she would take it off my account. I apologized to my neighbors who were rude. We are f/t college student & we both work f/t. We get off work between 8-10pm so if we do any socializing its then. We were so upset over this notice that have been walking on eggshells.& we feel we cant live our lives the way we want to in our own apartment. It's like jail. We come home from work & cant have friends over or play games because its 10 pm & the neighbors downstairs might complain. Its not right.We pay rent on time every month. We follow the rules. We are good people. Then on August 30 we had a few friends over & were just talking. Around 2am the courtesy patrol comes again advising us the neighbors complained that they can hear us talking & laughing. What? We can't even talk or laugh in our own apartment. How wrong is that.Then September 10, we are served an eviction notice telling us we have 10 days to move. This was a 2nd breach/ same nature. The dates & times on both notices are incorrect. We don't want to move. We arent trying to start any problems. We just want to live our lives & our schedules happen to be opposite from our downstairs neighbors. We would like help disputing this unfair eviction please.


LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Sep 25, 2014 172.56.41.177 1.Hello, my case # is 23-4785 . My landlord has not replied and its been 2 weeks ago today that I opened my case. I have been served with court papers and summons to appear in court for eviction on Monday September 29th, 2014. Could you please contact me to advise me what is the next step or what options are there if any if they choose not to reply at all? I need to know if I should be looking for another place to live or not. I would appreciate your time. Thank you, Nichole Griffith

Renter Sep 12, 2014 68.3.160.164 1.The get together that was on May 3rd happened after the time the neighbors confronted us about the video games. The noise they heard on the 3rd was a boxing match that we were streaming live from the computer, but it was on my birthday.


INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Sep 27, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Sep 14, 2014 Delivery Estimate: The complaint notice sent to Tina Harms RK Properties XV, LLC/ GreenTree Apartments Glendale, Arizona should have arrived or will arrive within 24 hours.

SYSTEM Sep 11, 2014 The RPA server has sent an initial email complaint notice to Tina Harms RK Properties XV, LLC/ GreenTree Apartments concerning the Complaint filed by the tenant: 10 Day Notice/ Terminate Lease 4 Material Breach (non-curable) 2nd Breach. The email address was provided by the tenant at the time of filing.

SYSTEM Sep 11, 2014 An email confirmation was sent to the tenant at 09-11-2014 21:11:07. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 12, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 18, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4785 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 12, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Tina Harms
5959 W. Greenway Road
Glendale, Arizona 85306

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:

SYSTEM Sep 12, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4785.

SYSTEM Sep 12, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Sep 12, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Sep 11, 2014 The RPA server has sent an initial email complaint notice to Tina Harms RK Properties XV, LLC/ GreenTree Apartments concerning the Complaint filed by the tenant: 10 Day Notice/ Terminate Lease 4 Material Breach (non-curable) 2nd Breach. The email address was provided by the tenant at the time of filing.

SYSTEM Sep 11, 2014 An email confirmation was sent to the tenant at 09-11-2014 21:09:32. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 11, 2014 The RPA server has sent an initial email complaint notice to Tina Harms RK Properties XV, LLC/ GreenTree Apartments concerning the Complaint filed by the tenant: 10 Day Notice/ Terminate Lease 4 Material Breach (non-curable) 2nd Breach. The email address was provided by the tenant at the time of filing.

SYSTEM Sep 11, 2014 An email confirmation was sent to the tenant at 09-11-2014 21:03:45. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 11, 2014 CONFIRMATION OF COMPLAINT: A complaint about 10 day notice/ terminate lease 4 material breach (non-curable) 2nd breach has been filed pertaining to 23-4785 or Tina Harms located in Glendale, Arizona 85306. Case is pending mailing confirmation.

SYSTEM Sep 11, 2014 Complaint 23-4785 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.