Landlord Complaint Record: #23-4517

New Beginnings Realty Services    |    Margret R Byrd    |    Hanover    ,    Pennsylvania 17331    Landlord Complaint 23-4517


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CASE CLOSED CASE DROPPED Sep 4, 2014


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-4517 Filing Date : Jul 28, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 1, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Margret R Byrd RENTER : Kept Private
Property Name : New Beginnings Realty Services      
Address : 240 York St Rear Unit B Address : Kept Private
City, State - Zip : Hanover, Pennsylvania - 17331. City, State - Zip : Hanover, Pennsylvania - 17331.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation & Repair Issues
Fair Resolution according to renter :
  1. Landlord To Pay For Extermination Of Bed Bugs
  2. landlord to repair ceilings, wall and hall lighting due to water damage from leaking roof
  3. reimburse for RPA and other fees and receipts due to repairs and bed bug sprays etc
  4. tenant does not owe rent from June 15, 2024 until bed bug extermination is complete due to in habitability

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

My apartment has been inhabitable since I first reported the bed bug infestation on June 15, 2014. Also, The damages to the apartment due to a leaking roof have not been fixed. These damages were reported to the landlord back in February 2014 and have not been repaired. I now believe there is mold growing in the ceiling and walls. I have contacted the landlord multiple times in regards to these issues. By phone, in person and by certified mail. I feel I am getting the run around and would like the extermination and repairs to be corrected by the landlord/owner ASAP. I also want to be reimbursed for all fees and out of pocket expenses I have had to pay to get this resolved. I also do not feel I should have to pay any rent for the time I have had to stay else where due to the apartment being inhabitable, starting from June 15, 2014 until the extermination and repairs are finished. I have held my July rent payment in a bank and plan to continue holding rent payments until this is resolved. I have pictures and other evidence to add to my case.Thank you for any and all help you provide me. Sincerely, Bonnie L Riley

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Aug 28, 2014 67.234.39.109 1.Landlord has done nothing in regards to my complaint. It has been 2 1/2 months since I first informed them of the bed bug infestation and 7 months since I have informed them of the water damage. I will be forced to take further action if these issues are not fixed within one week.

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Sep 5, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Sep 4, 2014 Case has been closed by Tenant request. Tenant is pursuing further legal action.
SYSTEM Sep 4, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Aug 7, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 06, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 7, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 6, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Jul 30, 2014 Delivery Estimate: The complaint notice sent to Margret R Byrd 23-4517 Hanover, Pennsylvania should have arrived or will arrive within 24 hours.
SYSTEM Jul 30, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 05, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4517 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 30, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Margret R Byrd
240 York St Rear Unit B
Hanover, Pennsylvania 17331

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Jul 30, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4517.
SYSTEM Jul 30, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jul 30, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 28, 2014 An email confirmation was sent to the tenant at 07-28-2014 22:40:51. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 28, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed bug infestation & Repair issues has been filed pertaining to 23-4517 or Margret R Byrd located in Hanover, Pennsylvania 17331. Case is pending mailing confirmation.
SYSTEM Jul 28, 2014 Complaint 23-4517 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.