Landlord Complaint Record: #23-4492

ROYAL CREST ESTATES    |    SANDRA HAYES    |    NASHUA    ,    New Hampshire 03060    Landlord Complaint 23-4492


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CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4492 Filing Date : Jul 24, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : SANDRA HAYES RENTER : Kept Private
Property Name : ROYAL CREST ESTATES      
Address : CLUBHOUSE, ROYAL CREST DRIVE Address : Kept Private
City, State - Zip : NASHUA, New Hampshire - 03060. City, State - Zip : SECAUCUS, New Jersey - 07094.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems
Fair Resolution according to renter :
  1. Refund $300 Deposit
  2. Refund $500 account balance
  3. Reimburse for RPA Feeds

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I was a resident of Royal Crest Nashua from August 2012 - July 2014. I moved out of the apartment in July 2014. The leasing office is charging me $900 of carpet damages charges. They are saying that there were dirt stains on the carpet and they had to replace the entire carpet due to it. There were no other damages such as holes or liquid stains noticed by leasing office on carpet. I am surprised by these charges as a regular steam cleaning should have taken care of the dirt stains on the carpet. So, I am not sure if they even tried to steam clean the carpet properly. Also, the carpet was not new when we moved in August 2012. So, it looks like Sandra decided to replace the whole carpet as the carpet was already at the end of its life and pushed the charges for the new carpet to me under the pretext of carpet damages. I would like to claim my monies from Royal Crest Estates.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (33)
Agent Date Response
SYSTEM Aug 27, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Aug 26, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Aug 26, 2014 FINAL DISPOSITION: FORCE REQUIRED! Management failed to resolve this complaint.
SYSTEM Aug 26, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Aug 26, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Aug 19, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.
SYSTEM Aug 19, 2014 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.
SYSTEM Aug 16, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Aug 16, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: SANDRA HAYES. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Aug 16, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: SANDRA HAYES ROYAL CREST ESTATES, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Aug 16, 2014 WARNING! The landlord; SANDRA HAYES, of ROYAL CREST ESTATES NASHUA, New Hampshire 03060 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Aug 14, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to SANDRA HAYES, ROYAL CREST ESTATES failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Aug 14, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Aug 13, 2014 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Deposit Problems." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.
SYSTEM Aug 13, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Aug 6, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: August 13, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4492 is pending final notice and response from landlord.
SYSTEM Aug 6, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Aug 6, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Aug 6, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Aug 4, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 03, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 4, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 3, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to SANDRA HAYES in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Aug 3, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Jul 27, 2014 Delivery Estimate: The complaint notice sent to SANDRA HAYES 23-4492 NASHUA, New Hampshire should have arrived or will arrive within 24 hours.
SYSTEM Jul 27, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 02, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4492 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 27, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
SANDRA HAYES
CLUBHOUSE, ROYAL CREST DRIVE
NASHUA, New Hampshire 03060

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Jul 27, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4492.
SYSTEM Jul 27, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jul 27, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 24, 2014 The RPA server has sent an initial email complaint notice to SANDRA HAYES ROYAL CREST ESTATES concerning the Complaint filed by the tenant: Deposit Problems. The email address was provided by the tenant at the time of filing.
SYSTEM Jul 24, 2014 An email confirmation was sent to the tenant at 07-24-2014 12:34:08. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 24, 2014 CONFIRMATION OF COMPLAINT: A complaint about Deposit Problems has been filed pertaining to 23-4492 or SANDRA HAYES located in NASHUA, New Hampshire 03060. Case is pending mailing confirmation.
SYSTEM Jul 24, 2014 Complaint 23-4492 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.