Landlord Complaint Record: #23-4393

Bridger Creek Realty    |    Kristin Wilmer    |    Bozeman    ,    Montana 59717    Landlord Complaint 23-4393


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CASE CLOSED CASE DROPPED Nov 30, -1


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-4393 Filing Date : Jul 11, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 15, 2014
Finger- Sarah
upload Kept Private Renter Jul 15, 2014
Leg- Sarah
upload Kept Private Renter Jul 15, 2014
Leg- Sarah
upload Kept Private Renter Jul 15, 2014
Leg- Aaron
upload Kept Private Renter Jul 15, 2014
Side/back- Aaron
upload Kept Private Renter Jul 15, 2014
Bites on legs- Sarah
upload Kept Private Renter Jul 15, 2014
Found through dates July 8- 14
upload Kept Private Renter Jul 15, 2014
Found through dates July 8- 14
upload Kept Private RPA Mailing Center Jul 11, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Jul 17, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Kristin Wilmer RENTER : Kept Private
Property Name : Bridger Creek Realty      
Address : P.O. Box 5026 Address : Kept Private
City, State - Zip : Bozeman, Montana - 59717. City, State - Zip : Belgrade, Montana - 59714.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Have All Apartments In The Quadplex Treated, With Follow Up From Treatments. All Cost Go To Landlord
  2. Landlord should provide compensation for items that may be destroyed by heat treatment
  3. There should be some type of compensation for tenant to live in conditions waiting for exterminator., provide compensation for loss of income to deal with issue
  4. Tenants vehicle(s) need to be fumigated/treated at landlord's expense
  5. Loss of sleep, resulting in poor work performance, and the mental stress plus embarrassment to inform colleagues. Landlord should provide some form of compensation for this as well.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

We moved into our unit on June 20th. We were doing fine but noticed a couple of weeks later a bug. Thought nothing of it killed it and carried on. I have personally been getting serious bites but accounted it to being summer and mosquitoes. One July3rd I had another of the same kind of bug crawling on me. Aaron caught the bug looked at it and accidently killed it. With what little we saw of the bug we researched images and sure enough we believed we had bed bugs. On July 4th we texted our landlord and told here we had two bugs in the apartment and thought them to be bed bugs and I was getting bit really bad. She had someone come and spray the exterior of the apartments. Then yesterday Aaron came home and found one near our coat closet. He caught it and took a pic and sent it to me and the landlord. She didn't know what kind of bug it was but said she would contact an exterminator and let us know. I just want the issue taken care of as soon as possible I am getting eaten up I have over 20 bites that hurt. We have started really looking in the apartment and found one unfed on our box spring and another unfed on closet wall. We have all three in a bag for the exterminator to look at. We just want this taken care of in a urgent matter before more come, we have seen no evidence of blood on the bed or sheets nor eggs. So hopefully we are in the early stages of this.

LANDLORD / TENANT RESPONSES (4)
From Date IP Address Response
Renter Aug 8, 2014 72.174.93.18 1.Crawlies came to the apartment today to do the fumigation as the landlord stated earlier. He was also there to do an inspection of the unit to see how long the bed bugs have been in the unit. Mike, a maintenance guy, and the crawlies exterminator came to the apartment and upon pulling up base board there was enough evidence from the bed bug stains that this was from the previous tenants. all of the individuals above heard the statement as did the crawlies individual talk further and said with out a doubt it was there with the previous tenants. So again we are not assuming any financial responsibility for the heat treatment or fumigation. We are requesting a copy of the report from Crawlies.
Renter Jul 28, 2014 72.174.93.18 1. In regards to the response by the landlord and her resolution. She can no longer hold us "the tenants" responsible for the heat treatment or spray extermination due to the landlord stating " Not Knowing The Origin" of the bed bug infestation. And please not that the landlord was notified on July 4th that there was a bed bug problem all that was done was an outside spray not really addressing the issue until July 10th. We will stand firm on that the heat treatment and extermination costs are to go to the landlord since the origin can not be determined and it is her responsibility to make the units habitable. In addition she should properly apologize for her accusations against us " the tenants" and to not blemish our rental record by stating we brought in bed bugs to the unit.

Explanation: No request was provided by the landlord except what she was doing to fix the issue.
Renter Jul 28, 2014 72.174.93.18 Offer an Alternative Resolution.
Landlord Jul 28, 2014 97.121.203.219 Offer an Alternative Resolution.
Renter Jul 28, 2014 72.174.93.18 1.I would like it noted that the landlord underhandedly tried to obtain my rental policy so that she could file the bed bug treatment against it. She was not given this information. Due to the nature of the landlord we were forced to retain a lawyer, now we are waiting to see if our landlord in fact is going to foot the bill for this expensive treatment for all for units in the complex to us. We will be seeking legal action if she tries to force us to pay for her failure to respond to this issue in a reasonable manner and make the unit habitable by the tenants.

INVESTIGATING AGENT - REMARKS (47)
Agent Date Response
SYSTEM Aug 10, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Aug 10, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Aug 10, 2014 LANDLORD UNWILLING TO COOPERATE: The tenant has requested that the complaint be closed due to the landlord, {Landlord Name}, unwillingness to cooperate.
SYSTEM Aug 10, 2014 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM Aug 10, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Aug 10, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Aug 10, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Aug 6, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.
SYSTEM Aug 3, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Aug 3, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Kristin Wilmer Bridger Creek Realty, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Aug 3, 2014 Landlord Failure to Update or Respond: The RPA has provided the landlord with reasonable time to accept or respond to the tenant's proposed resolution but has not. Failure to respond is deemed as unwilling to accept the tenant's terms. Failure to respond is also unprofessional and will be documented on the final public record as such.
SYSTEM Aug 3, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Jul 31, 2014 No Update From Management: The RPA has provided management with 3 days to accept or respond to the tenants new proposed resolution. No new updates have been made by the landlord. The RPA will extend the response time by 3 final days.
SYSTEM Jul 31, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Jul 31, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Jul 28, 2014 Email Confirmation Sent to Tenant: The tenant has been emailed a confirmation showing their new proposed resolution. This case is pending an update from management.
SYSTEM Jul 28, 2014 TENANT'S PROPOSED RESOLUTION: The tenant has purposed the following resolution: 1. In regards to the response by the landlord and her resolution. She can no longer hold us "the tenants" responsible for the heat treatment or spray extermination due to the landlord stating " Not Knowing The Origin" of the bed bug infestation. And please not that the landlord was notified on July 4th that there was a bed bug problem all that was done was an outside spray not really addressing the issue until July 10th. We will stand firm on that the heat treatment and extermination costs are to go to the landlord since the origin can not be determined and it is her responsibility to make the units habitable. In addition she should properly apologize for her accusations against us " the tenants" and to not blemish our rental record by stating we brought in bed bugs to the unit.
The Landlord will be provided with 3 days to accept or respond.
SYSTEM Jul 28, 2014 TENANT ALTERNATE RESOLUTION: The tenant has proposed an alternate resolution. The Landlord / Manager has been provided with a grace period to respond to the tenant's alternate resolution to this complaint. Pending response from management.
SYSTEM Jul 28, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Jul 28, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Jul 28, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Kristin Wilmer has offered the tenant an alternate resolution. The resolution purposed is: 1. Professional help was contacted to identify and resolve this situation the same day as I received a text with a picture of a bug from the tenants. Bed Bugs were not previously reported as a problem in these units and it is still under investigation as to their origin. Bed bugs were found only in this unit these tenants were residing in. It was recommended by Buffalo Restoration to heat treat this unit with a back up spray from Crawlies Exterminating. However the entire building was treated due to the general paranoia of tenants after being shown the bed bugs in the baggies and from not knowing a definite origin of the bed bugs. We wanted to clean the building as soon as possible so as not to have them migrate and other tenants be affected by them. I have not had any more complaints from these particular tenants or any of the tenants in the building. Crawlies will be doing a follow up spray on the affected unit and will be contacting those tenants directly. The company was waiting until cool down and was to contact. A follow up call to them was made and they will call today to set up an appointment.

Explanation: Please see above
SYSTEM Jul 27, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Jul 27, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Kristin Wilmer Bridger Creek Realty, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Jul 27, 2014 WARNING! The landlord; Kristin Wilmer, of Bridger Creek Realty Bozeman, Montana 59717 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Jul 25, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Kristin Wilmer, Bridger Creek Realty failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Jul 25, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Jul 24, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Jul 17, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: July 24, 2014by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4393 is pending final notice and response from landlord.
SYSTEM Jul 17, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jul 15, 2014 New image uploaded by Tenant.
SYSTEM Jul 15, 2014 New image uploaded by Tenant.
SYSTEM Jul 15, 2014 New image uploaded by Tenant.
SYSTEM Jul 15, 2014 New image uploaded by Tenant.
SYSTEM Jul 15, 2014 New image uploaded by Tenant.
SYSTEM Jul 15, 2014 New image uploaded by Tenant.
SYSTEM Jul 15, 2014 New image uploaded by Tenant.
SYSTEM Jul 15, 2014 New image uploaded by Tenant.
SYSTEM Jul 14, 2014 Delivery Estimate: The complaint notice sent to Kristin Wilmer Bridger Creek Realty Bozeman, Montana should have arrived or will arrive within 24 hours.
SYSTEM Jul 11, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 17, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4393 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 11, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kristin Wilmer
P.O. Box 5026
Bozeman, Montana 59717

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42255001
SYSTEM Jul 11, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4393.
SYSTEM Jul 11, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jul 11, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 11, 2014 An email confirmation was sent to the tenant at 07-11-2014 15:40:51. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 11, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs has been filed pertaining to 23-4393 or Kristin Wilmer located in Bozeman, Montana 59717. Case is pending mailing confirmation.
SYSTEM Jul 11, 2014 Complaint 23-4393 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.