Red Oak Apartment Homes Inc    |    Ronald Dupont    |    Manchester    ,    New Hampshire 03103    Landlord Complaint 23-4343

I moved into thiss apartmennt on June 11th. From June 14 - 16, my sister and father stayed with me in the apartment. My sister slept in my bed with me. My father slept on the floor. None of us had any sign of bed bug bites. From June 16 to June 20, I was away from the apartment. On June 20, I returned to the apartment. On June 23, I noticed ites on my back. By June 25, I determined that these were bed bug bites and saw fullly mature bed bugs (crawling across my floor. I reported this to Red Oak. I also followed their instruction and bagged up everything, including buying a bed bug cover for both my mattress and box spring. They came in to spray on Friday, June 27th. When the exterminator arrived, I hadn't yet showered, The exterminator said that they had another call and would come back after. I then heard the exterminator knock on the floor below mine. After work, I returned to my apartment and noticed that there was still a bed bug crawling across my floor. I vacated the apartment on Friday, June 27th. I have not lived there since. I also spoke with another tenant on Friday, who told me that Red Oak had problems wtih the tenant that lived right below me. Her apartment has been infested with bed bugs but, since she was elderly, it was difficult for her to bag up and clean everything in order to remediate the problem. On Saturday, my mother (Amy Johnson) called Red Oak on my behalf as I was not in a fit emotional state. I have attacks of anxiety and have previously been on medication for it. My mother reported that despite the treatment, that live bed bugs still were seen in my room. The manager she spoke with replied that she had nothing to do with pest control and that the person who did was not in on the weekends. She was told that no one else was available and the situation would have to wait until Monday. Although I returned to Manchester on Monday, I stayed with a friend. On Thursday, July3, my parents and I met with the management at Red Oak. Shelly Hartford, the Senior Property Manger told us that it was "very likely that the bed bugs came from the resident below us". She told us that Red Oak had gone above and beyond the call of duty to help this resident bag up her stuff so that they could treat the infestation, This was the best that they could do, but obviously did not get rid of the bed bugs. I asked to terminate the lease as the apartment is uninhabitile to me due to my anxiety.