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CASE CLOSED |
FORCE REQUIRED |
Dec 12, 2014 |
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REPORT ONLY : This case will not be assigned to an RPA® Agent.
RENTAL DETAILS |
Address : 306 bennett rd.
City, State - Zip : new castle, Delaware - 19720. |
COMPLAINT DETAILS (from renter) |
From the Katrina hurricane in August 23, 2005, the infrastructures of the apartments of Willow Chase apt. were severely affected and the manager/owners took minor actions to deceive the tenants of the molds that developed, by painting over it twice, and my elderly mother, Young hee Min have had severe respiratory infection and the molding in the air is causes my mother to cough severely and at nights, waking the family up. Mother's immune system has declined from taking medications, just thinking that it was allergies, but as the days are getting warmer, the air in the apartment is non livable. Third party contractors were called in to look over it, but nothing but painting over the wet, damp areas were applied to cover it up. With the settlement, we will move out, since no repairs are occurring and it's been 9 years. A settlement of $1.1 million dollars can be avoided, if no judicial enforcements are implemented, since two females in the state of Delaware were awarded $1.2 million.
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INVESTIGATING AGENT - REMARKS (10) |
Agent |
Date |
Response |
SYSTEM |
Dec 12, 2014 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Jul 3, 2014 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 02, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Jul 3, 2014 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Jul 2, 2014 |
EMAIL TO LANDLORD: The RPA has sent an email reminder to Peter Gilman in request for an immediate response to the complaint. Pending Landlord/ Manager Response. |
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SYSTEM |
Jul 2, 2014 |
PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager. |
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SYSTEM |
Jun 25, 2014 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 01, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4289 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jun 25, 2014 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4289. |
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SYSTEM |
Jun 25, 2014 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Jun 25, 2014 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Jun 25, 2014 |
Complaint Accepted by RPA and is pending further processing. |
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