Ridge Pointe Apartments    |    Beverly Bart    |    Marietta    ,    Georgia 30067    Landlord Complaint 23-4135

The evening of Sunday May 11, 2014 I noticed a leak from the ceiling the bathroom of my 1 bedroom 1 bath apartment at Ridge Pointe Apartments. Management was notified the following morning of Monday May 12, 2014 as the office was closed on Sunday May 11, 2013. A representative of Ridge Point stated we have put the repair order in and will get to it. When asked when this matter would be promptly resolved, he stated "we don't know there are repair orders that are ahead of you including air conditioning repairs." No management personnel came to personally investigate the issue the day of Monday May 12, 2014. Considering this leak is of unknown origin, it could be chemical solution, which is detrimental to health not mention the damage that could be done if the ceiling were to weaken and collapse. The leak also poses risk for slips and falls with it being in the main walkway of the bathroom of the hardwood floor. If an accident were to occur management would be fully responsible for damages occurred considering they were notified within a timely manner. As of Monday May 19, 2014 a week after being notified of the leak in the bathroom, management still has not responded to my request. A technician did come to investigate this matter on the day of Wednesday May 21, 2014 however the issue was not resolved because he says “the office does not supply me with the equipment I need to fix this.” On Wednesday May 21 2014 at 10:11 pm I received an email stating the request for my service issue has been completed. However as of May 23, 2014 the ceiling in the bathroom is still leaking. As stated in paragraph 26 of the lease, "management shall have the right to terminate the lease of any resident whose apartment is found to be infested with bed bugs, have a mold or water intrusion problem; be unfit for habitation, or constitute a hazard to health, safety or welfare of any person, the apartment, the community or management employees." The desired settlement of this request would be management termination of the lease. Here is the email from May 21, 2014 and documented pictures of the leak: Dear Latisha B Mack, The service request for service issue #19385-1, 'Ceiling tile water stain/leak' was completed on 5/21/2014 10:10:00 PM. The technician completed the following action(s): . Please contact your leasing office if you have any questions or concerns. Thank you, Ridge Pointe 720 Franklin Rd Marietta, GA 30067 (770) 426-1883